Welcome!

News Feed Item

Doyle Security Systems, Inc. Sees Productivity and Expense Control Improvements With Mobile Sales Solution on Tablets

Company Receives Mi-Corporation Process Improvement Champion Award for Moving Its Paper-Based Sales Order Entry System to a Digital System That Uses Mi-Forms Mobile Forms Software on iPads

DURHAM, NC -- (Marketwired) -- 06/16/14 -- Mi-Corporation, the Mobile Information Corporation, today announced that Doyle Security Systems, Inc. continues to realize improved expense control and significant productivity gains following the first four months using its new digital sales order entry system. Mi-Co also awarded Doyle Security Systems, Inc. the "Mi-Corporation Process Improvement Champion" award after successfully moving its entire paper-based sales order entry system to a digital system using Mi-Forms mobile forms software on iPads.

The new system allows Doyle Security Systems to electronically capture and seamlessly integrate data, including electronic signature captures, into document imaging, and core back-end systems. It also provides automatic generation of contracts, and system inspection and test documentation.

With five branch offices including its headquarters in Rochester, NY, Doyle Security Systems provides commercial, residential, and medical alarm systems to more than 23,000 customers in the upstate New York and Erie, Pa. regions. Its 100 employees that design, install, service, and monitor these systems require immediate access to customer and system data to ensure its security and life safety systems are properly working 24/7.

Based on the implementation of the new system, Doyle Security System has realized a number of key benefits including:

  • improved billing efficiencies & closing of new business,
  • real-time reporting,
  • significant cost savings,
  • expense reductions, as well as
  • improved customer loyalty and perceptions of Doyle Security Systems as a technology company.

"Among others, core to our company values are customer satisfaction, excellence and accountability," said Kevin J. Stone, chief operating officer, Doyle Security Systems, Inc. "Our business has grown such that we needed to eliminate any possibility of misplaced paperwork that might impede customer service, and reduce cumbersome orders, and re-keying of critical customer data in our sales order processing. The entirety of the mobile forms platform and software offered by Mi-Co provides us with the comprehensive solution needed to ensure customer satisfaction with accurate data collection, efficient order taking, and improved process cycle time and communication between departments."

Doyle Security Systems, Inc.'s former sales order system was cumbersome and inefficient. It used pre-printed paper forms for new customer orders, and required re-keying of critical customer data used to populate back-end accounting and monitoring systems. Employees spent time manually scanning documents, and searching for lost order/contract forms, which in turn drove up operational expenses from lost productivity and reduced revenue due to service activation delays.

Mi-Co Benefits Doyle Security Systems
Accurate and efficient data capture is critical to Doyle Security Systems' sales order and customer service, including pricing, pricing approval, contract preparation, order installation, and account activation for monitoring. The company selected Mi-Forms mobile forms software to provide mobile forms for order documentation -- customer and system information collection, and order specification details related to parts, labor, contractors, etc.

Within the first four months of use, Doyle Security Systems experienced cost reductions and measureable productivity improvements of about 5% and expects to see this grow substantially. Capturing data electronically at the source has dramatically improved data accuracy, which has reduced the order approval and processing time from days or weeks to just hours.

According to Mi-Corporation's VP of Sales & Marketing, Gautham Pandiyan, "We worked closely with Doyle Security to customize a mobile data capture solution that allows its sales representatives to capture critical information close to the source using iPads to record orders. While the order processing system is complex due to its integration with critical back-end systems -- finance and accounting, service, and parts -- the entire process appears seamless to both customers and sales personnel who serve as the front-line representatives to what is now viewed as a cutting-edge technology company providing safety and security of the utmost level."

Devon Ritch of Doyle Security Systems recently shared the benefits of deploying Mi-Co's solutions along with other customers who attended and presented at Mi-Co's Annual Mobility Summit. Video testimonials appear here: https://www.youtube.com/watch?v=tBXqKNxs85I&list=UUFsuPKcXSHX27LA8jfX7_vQ

To learn more about Mi-Corporation's leading software platforms or mobility experience, please visit www.mi-corporation.com or contact [email protected], 001-919-485-4819.

About Doyle Security Systems, Inc.:
Founded in 1919 and based in Rochester, NY, Doyle Security Systems, Inc., is a family-owned business that designs, installs, services, and monitors commercial, residential, and medical alarm systems. With branch offices in Albany, Syracuse, and Buffalo, NY, and Erie, Pa., the company has 100 employees servicing over 23,000 customers. For more information, visit https://www.godoyle.com/Default.asp.

About Mi-Co:
Mi-Co is the developer of Mi-Forms, the market's leading Mobile Data Capture software platform, with 14 years of experience in mobility. Mi-Forms software supports enterprise data capture using Windows 8 Tablets, the Digital Pen, iPads, Android Slates, and other mobile capture devices across diverse industries and has worked with customers like the NC Department of Agriculture, the United Nations, The US Dept. of Transportation, Eli Lilly and many others. For more information on Mi-Co, please visit www.mi-corporation.com.

CONTACT:
Lauren Curley
(617) 529-6463
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation. In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...