Welcome!

News Feed Item

Doyle Security Systems, Inc. Sees Productivity and Expense Control Improvements With Mobile Sales Solution on Tablets

Company Receives Mi-Corporation Process Improvement Champion Award for Moving Its Paper-Based Sales Order Entry System to a Digital System That Uses Mi-Forms Mobile Forms Software on iPads

DURHAM, NC -- (Marketwired) -- 06/16/14 -- Mi-Corporation, the Mobile Information Corporation, today announced that Doyle Security Systems, Inc. continues to realize improved expense control and significant productivity gains following the first four months using its new digital sales order entry system. Mi-Co also awarded Doyle Security Systems, Inc. the "Mi-Corporation Process Improvement Champion" award after successfully moving its entire paper-based sales order entry system to a digital system using Mi-Forms mobile forms software on iPads.

The new system allows Doyle Security Systems to electronically capture and seamlessly integrate data, including electronic signature captures, into document imaging, and core back-end systems. It also provides automatic generation of contracts, and system inspection and test documentation.

With five branch offices including its headquarters in Rochester, NY, Doyle Security Systems provides commercial, residential, and medical alarm systems to more than 23,000 customers in the upstate New York and Erie, Pa. regions. Its 100 employees that design, install, service, and monitor these systems require immediate access to customer and system data to ensure its security and life safety systems are properly working 24/7.

Based on the implementation of the new system, Doyle Security System has realized a number of key benefits including:

  • improved billing efficiencies & closing of new business,
  • real-time reporting,
  • significant cost savings,
  • expense reductions, as well as
  • improved customer loyalty and perceptions of Doyle Security Systems as a technology company.

"Among others, core to our company values are customer satisfaction, excellence and accountability," said Kevin J. Stone, chief operating officer, Doyle Security Systems, Inc. "Our business has grown such that we needed to eliminate any possibility of misplaced paperwork that might impede customer service, and reduce cumbersome orders, and re-keying of critical customer data in our sales order processing. The entirety of the mobile forms platform and software offered by Mi-Co provides us with the comprehensive solution needed to ensure customer satisfaction with accurate data collection, efficient order taking, and improved process cycle time and communication between departments."

Doyle Security Systems, Inc.'s former sales order system was cumbersome and inefficient. It used pre-printed paper forms for new customer orders, and required re-keying of critical customer data used to populate back-end accounting and monitoring systems. Employees spent time manually scanning documents, and searching for lost order/contract forms, which in turn drove up operational expenses from lost productivity and reduced revenue due to service activation delays.

Mi-Co Benefits Doyle Security Systems
Accurate and efficient data capture is critical to Doyle Security Systems' sales order and customer service, including pricing, pricing approval, contract preparation, order installation, and account activation for monitoring. The company selected Mi-Forms mobile forms software to provide mobile forms for order documentation -- customer and system information collection, and order specification details related to parts, labor, contractors, etc.

Within the first four months of use, Doyle Security Systems experienced cost reductions and measureable productivity improvements of about 5% and expects to see this grow substantially. Capturing data electronically at the source has dramatically improved data accuracy, which has reduced the order approval and processing time from days or weeks to just hours.

According to Mi-Corporation's VP of Sales & Marketing, Gautham Pandiyan, "We worked closely with Doyle Security to customize a mobile data capture solution that allows its sales representatives to capture critical information close to the source using iPads to record orders. While the order processing system is complex due to its integration with critical back-end systems -- finance and accounting, service, and parts -- the entire process appears seamless to both customers and sales personnel who serve as the front-line representatives to what is now viewed as a cutting-edge technology company providing safety and security of the utmost level."

Devon Ritch of Doyle Security Systems recently shared the benefits of deploying Mi-Co's solutions along with other customers who attended and presented at Mi-Co's Annual Mobility Summit. Video testimonials appear here: https://www.youtube.com/watch?v=tBXqKNxs85I&list=UUFsuPKcXSHX27LA8jfX7_vQ

To learn more about Mi-Corporation's leading software platforms or mobility experience, please visit www.mi-corporation.com or contact info@mi-corporation.com, 001-919-485-4819.

About Doyle Security Systems, Inc.:
Founded in 1919 and based in Rochester, NY, Doyle Security Systems, Inc., is a family-owned business that designs, installs, services, and monitors commercial, residential, and medical alarm systems. With branch offices in Albany, Syracuse, and Buffalo, NY, and Erie, Pa., the company has 100 employees servicing over 23,000 customers. For more information, visit https://www.godoyle.com/Default.asp.

About Mi-Co:
Mi-Co is the developer of Mi-Forms, the market's leading Mobile Data Capture software platform, with 14 years of experience in mobility. Mi-Forms software supports enterprise data capture using Windows 8 Tablets, the Digital Pen, iPads, Android Slates, and other mobile capture devices across diverse industries and has worked with customers like the NC Department of Agriculture, the United Nations, The US Dept. of Transportation, Eli Lilly and many others. For more information on Mi-Co, please visit www.mi-corporation.com.

CONTACT:
Lauren Curley
(617) 529-6463
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
MongoDB Atlas leverages VPC peering for AWS, a service that allows multiple VPC networks to interact. This includes VPCs that belong to other AWS account holders. By performing cross account VPC peering, users ensure networks that host and communicate their data are secure. In his session at 20th Cloud Expo, Jay Gordon, a Developer Advocate at MongoDB, will explain how to properly architect your VPC using existing AWS tools and then peer with your MongoDB Atlas cluster. He'll discuss the secur...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes a lot of work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reduction in cost...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Imagine having the ability to leverage all of your current technology and to be able to compose it into one resource pool. Now imagine, as your business grows, not having to deploy a complete new appliance to scale your infrastructure. Also imagine a true multi-cloud capability that allows live migration without any modification between cloud environments regardless of whether that cloud is your private cloud or your public AWS, Azure or Google instance. Now think of a world that is not locked i...
Technology innovation is the driving force behind modern business and enterprises must respond by increasing the speed and efficiency of software delivery. The challenge is that existing enterprise applications are expensive to develop and difficult to modernize. This often results in what Gartner calls "Bimodal IT," where business struggle to apply modern tools and practices to traditional monolithic applications. But these existing assets can be modernized and made more efficient without havin...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and attent...
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
What if you could build a web application that could support true web-scale traffic without having to ever provision or manage a single server? Sounds magical, and it is! In his session at 20th Cloud Expo, Chris Munns, Senior Developer Advocate for Serverless Applications at Amazon Web Services, will show how to build a serverless website that scales automatically using services like AWS Lambda, Amazon API Gateway, and Amazon S3. We will review several frameworks that can help you build serverle...