News Feed Item
Doyle Security Systems, Inc. Sees Productivity and Expense Control Improvements With Mobile Sales Solution on Tablets
Company Receives Mi-Corporation Process Improvement Champion Award for Moving Its Paper-Based Sales Order Entry System to a Digital System That Uses Mi-Forms Mobile Forms Software on iPads
|By Marketwired .
|June 16, 2014 11:51 AM EDT
DURHAM, NC -- (Marketwired) -- 06/16/14 -- Mi-Corporation, the Mobile Information Corporation, today announced that Doyle Security Systems, Inc. continues to realize improved expense control and significant productivity gains following the first four months using its new digital sales order entry system. Mi-Co also awarded Doyle Security Systems, Inc. the "Mi-Corporation Process Improvement Champion" award after successfully moving its entire paper-based sales order entry system to a digital system using Mi-Forms mobile forms software on iPads.
The new system allows Doyle Security Systems to electronically capture and seamlessly integrate data, including electronic signature captures, into document imaging, and core back-end systems. It also provides automatic generation of contracts, and system inspection and test documentation.
With five branch offices including its headquarters in Rochester, NY, Doyle Security Systems provides commercial, residential, and medical alarm systems to more than 23,000 customers in the upstate New York and Erie, Pa. regions. Its 100 employees that design, install, service, and monitor these systems require immediate access to customer and system data to ensure its security and life safety systems are properly working 24/7.
Based on the implementation of the new system, Doyle Security System has realized a number of key benefits including:
- improved billing efficiencies & closing of new business,
- real-time reporting,
- significant cost savings,
- expense reductions, as well as
- improved customer loyalty and perceptions of Doyle Security Systems as a technology company.
"Among others, core to our company values are customer satisfaction, excellence and accountability," said Kevin J. Stone, chief operating officer, Doyle Security Systems, Inc. "Our business has grown such that we needed to eliminate any possibility of misplaced paperwork that might impede customer service, and reduce cumbersome orders, and re-keying of critical customer data in our sales order processing. The entirety of the mobile forms platform and software offered by Mi-Co provides us with the comprehensive solution needed to ensure customer satisfaction with accurate data collection, efficient order taking, and improved process cycle time and communication between departments."
Doyle Security Systems, Inc.'s former sales order system was cumbersome and inefficient. It used pre-printed paper forms for new customer orders, and required re-keying of critical customer data used to populate back-end accounting and monitoring systems. Employees spent time manually scanning documents, and searching for lost order/contract forms, which in turn drove up operational expenses from lost productivity and reduced revenue due to service activation delays.
Mi-Co Benefits Doyle Security Systems
Accurate and efficient data capture is critical to Doyle Security Systems' sales order and customer service, including pricing, pricing approval, contract preparation, order installation, and account activation for monitoring. The company selected Mi-Forms mobile forms software to provide mobile forms for order documentation -- customer and system information collection, and order specification details related to parts, labor, contractors, etc.
Within the first four months of use, Doyle Security Systems experienced cost reductions and measureable productivity improvements of about 5% and expects to see this grow substantially. Capturing data electronically at the source has dramatically improved data accuracy, which has reduced the order approval and processing time from days or weeks to just hours.
According to Mi-Corporation's VP of Sales & Marketing, Gautham Pandiyan, "We worked closely with Doyle Security to customize a mobile data capture solution that allows its sales representatives to capture critical information close to the source using iPads to record orders. While the order processing system is complex due to its integration with critical back-end systems -- finance and accounting, service, and parts -- the entire process appears seamless to both customers and sales personnel who serve as the front-line representatives to what is now viewed as a cutting-edge technology company providing safety and security of the utmost level."
Devon Ritch of Doyle Security Systems recently shared the benefits of deploying Mi-Co's solutions along with other customers who attended and presented at Mi-Co's Annual Mobility Summit. Video testimonials appear here: https://www.youtube.com/watch?v=tBXqKNxs85I&list=UUFsuPKcXSHX27LA8jfX7_vQ
To learn more about Mi-Corporation's leading software platforms or mobility experience, please visit www.mi-corporation.com or contact [email protected], 001-919-485-4819.
About Doyle Security Systems, Inc.:
Founded in 1919 and based in Rochester, NY, Doyle Security Systems, Inc., is a family-owned business that designs, installs, services, and monitors commercial, residential, and medical alarm systems. With branch offices in Albany, Syracuse, and Buffalo, NY, and Erie, Pa., the company has 100 employees servicing over 23,000 customers. For more information, visit https://www.godoyle.com/Default.asp.
Mi-Co is the developer of Mi-Forms, the market's leading Mobile Data Capture software platform, with 14 years of experience in mobility. Mi-Forms software supports enterprise data capture using Windows 8 Tablets, the Digital Pen, iPads, Android Slates, and other mobile capture devices across diverse industries and has worked with customers like the NC Department of Agriculture, the United Nations, The US Dept. of Transportation, Eli Lilly and many others. For more information on Mi-Co, please visit www.mi-corporation.com.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Dec. 3, 2016 06:15 PM EST Reads: 1,500
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 05:30 PM EST Reads: 4,029
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Dec. 3, 2016 05:15 PM EST Reads: 2,129
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Onalytica.
Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Dec. 3, 2016 05:15 PM EST Reads: 1,993
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
Dec. 3, 2016 04:30 PM EST Reads: 1,462
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics.
In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Dec. 3, 2016 04:00 PM EST Reads: 4,855
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud.
In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
Dec. 3, 2016 03:30 PM EST Reads: 1,579
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Dec. 3, 2016 03:15 PM EST Reads: 3,215
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
In his session at 19th Cloud Exp...
Dec. 3, 2016 03:00 PM EST Reads: 464
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Dec. 3, 2016 02:45 PM EST Reads: 674
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases.
In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Dec. 3, 2016 02:45 PM EST Reads: 511
Regulatory requirements exist to promote the controlled sharing of information, while protecting the privacy and/or security of the information. Regulations for each type of information have their own set of rules, policies, and guidelines. Cloud Service Providers (CSP) are faced with increasing demand for services at decreasing prices. Demonstrating and maintaining compliance with regulations is a nontrivial task and doing so against numerous sets of regulatory requirements can be daunting task...
Dec. 3, 2016 02:45 PM EST Reads: 708
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time.
In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, sha...
Dec. 3, 2016 02:45 PM EST Reads: 780
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to impr...
Dec. 3, 2016 02:15 PM EST Reads: 6,949
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST.
Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
Dec. 3, 2016 02:00 PM EST Reads: 2,478