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Serco Wins the Prestigious “Outsourcing Service Provider” at the Middle East Call Centre Awards 2014

Serco’s Global Services business bagged two awards at the recently concluded 9th edition of the prestigious INSIGHTS Middle East Call Centre Awards in Dubai. Serco won the Best “Outsourcing Service Provider” in Middle East for 2014 for demonstrating achievements in improving business outcomes, increasing revenues through cost reductions and providing business solutions that enable the buyers to support their strategic growth initiatives in the Middle East region. Serco also won the “Best Call Centre” award in the operations category for a leading telecom operator in Qatar.

Commenting on the achievement Mr. Susir Kumar, Chief Executive Officer, Serco Global Services, said “We thank INSIGHTS for recognising Serco as a leading provider of business process outsourcing services. We are delighted to receive such a prominent award in the outsourcing industry and this will surely encourage us to strive even harder going forward. The Middle East outsourcing market is very competitive and for us to have been recognised as the best by Insights is a significant endorsement of the capabilities that we have built and integrated over the past year. As one of the world’s leading global BPO players, we continue to build on our existing capabilities, continuously improving and enhancing the services we are able to offer our customers.”

The Middle East BPO market is estimated at £1.75b and growing at about 17% (Datamonitor). The United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA) are the two largest BPO markets in the Middle East region and together represent three-quarters of the market.

About Serco Global Services

Serco is an international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Our Global BPO business has more than 60,000 employees over 100 locations, with a presence in 13 countries providing the complete spectrum of business services to customers in the public and private sector around the world. As a dynamic global service organisation, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations.

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