Welcome!

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Containers Expo Blog, SDN Journal

@CloudExpo: Article

Three Important Ways SaaS and Cloud Are Changing IT’s Role

I see three big changes for IT professionals

While on-premise deployments are still the default for many enterprise applications today, most everyone agrees that SaaS and Cloud are the future. The question from the CXO is no longer, "Should we consider putting this application in the cloud?" It is, "Why wouldn't we deploy this in the cloud?" As this new thinking takes full effect, I see three big changes for IT professionals:

A Shift from Owner/Operator to Consumer Coordinator
Instead of acquiring and operating on-site infrastructure and applications for the enterprise, IT professionals will be expected to coordinate business services for employees and end-users. Their role will be to ensure their "customers" are getting the performance levels they need to speed communication, increase collaboration and accelerate individual and organizational productivity.

While many IT folks have already embraced this role to some degree, the requirement becomes much more pronounced as a greater share of their IT infrastructure and services go the way of the Cloud. There is also an impression that when apps go to the Cloud, so too does the responsibility for service levels. This is a myth. While SaaS provides some service level visibility via status dashboards, local IT is still on the hook for the quality of service realized by users.

The Power of the Crowd Grows
To assure service levels in a SaaS/cloud environment, IT will have to be able to monitor and troubleshoot infrastructure they cannot touch -- the end-to-end service delivery chain from their premises, through the various Internet Service Providers, to the application provider and back. This is the only way to effectively detect, isolate, and resolve issues affecting cloud application performance before they negatively impact users and their organizations. As such, IT professionals will need to embrace the concept of the "Crowd."

SaaS applications are by definition shared by a global community of customers. So it stands to reason that monitoring of these services could and should be done in a shared manner as well. There are already examples of the Crowd monitoring the cloud in informal ways through Twitter. But it won't stop there. Technologies exist today that enable IT organizations to monitor and aggregate data across all users of a SaaS service. The greater the number of monitoring points, the more accurately IT can detect and isolate specific problem spots that degrade service levels and user experience. This concept will be key to delivering on service level expectations and I expect IT professionals to find interesting new ways to put it to work for their organizations.

Management Tools Match the Ease and Simplicity of Cloud Apps
With the changes in the role of IT and the need to manage and monitor infrastructure outside the four walls of the enterprise, IT management tools will change also. The "Consumerization of IT" has become a cliché, but you need only spend a few minutes in an app like Expensify or the admin consoles for Office 365, AWS, or Google to see that they are becoming much more like Twitter and Facebook and less like SAP. We are all now conditioned to expect user interfaces that are simple, intelligent, and friendly.

Yet, most IT systems management software solutions still require a lot of heavy lifting to deploy and use. We know these legacy solutions can't provide much visibility into the performance and availability of cloud based apps. Beyond that, though, a lot of them still subject IT to an amazing amount of effort and complexity just to deploy and manage the management software itself! IT teams won't put up with systems management and monitoring tools that require a team of consultants to stand-up, especially when they are trying to simplify things by moving apps to the cloud. Instead, management tool providers will make their solutions easier to deploy and manage - exactly like the cloud-based business apps and services they are running their business on.

More Stories By Patrick Carey

Patrick Carey is vice president of product management and marketing for Exoprise, a provider of cloud-based monitoring and enablement solutions for Software-as-a-Service (SaaS) applications. He spends his free time thinking about how companies can get to the cloud faster and stay there longer.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


Latest Stories
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
In his session at 18th Cloud Expo, Andrew Cole, Director of Solutions Engineering at Peak 10, will discuss how the newest technology advances are reducing the cost and complexity of traditional business continuity and disaster recovery solutions. Attendees will: Learn why having a full disaster recovery strategy is more important now than ever before Explore the key drivers of a successful disaster recovery solution Achieve measurable operational and business value from a disaster recovery ...
How will your company move to the cloud while ensuring a solid security posture? Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is ...
SYS-CON Events announced today that Hanu Software will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Leveraging best-in-class people, processes, and technologies, Hanu provides high-quality, high-value software development and business process outsourcing services to independent software vendors (ISVs) and enterprises.
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
The initial debate is over: Any enterprise with a serious commitment to IT is migrating to the cloud. But things are not so simple. There is a complex mix of on-premises, colocated, and public-cloud deployments. In this power panel at 18th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists will look at the present state of cloud from the C-level view, and how great companies and rock star executives can use cloud computing to meet their most ambitious and disruptive business ...
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. ...
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.