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Motorola Solutions Upgrades North Carolina's Burke County with Latest 9-1-1 Dispatching Technology

Motorola Solutions, Inc. (NYSE: MSI) and Intrado announced the future implementation of an Advanced 9-1-1® (A9-1-1®) system in Burke County, N.C. This system includes MCC 7500 Dispatch Console’s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.

The new A9-1-1 system gives Burke County the ability to transfer 9-1-1 calls, along with associated location information and other data, between different county systems seamlessly over an IP system and implement a back-up call center from multiple locations in case of an emergency. The system will effectively cut down response times by minimizing the time it takes for a call to come in to the dispatch center while giving the Burke County dispatch operations center a technological upgrade.

The long-term benefit of the A9-1-1 purchase comes in the form of a new system architecture to support the NENA i3 standard of NG9-1-1. This represents the transition to the next technological breakthrough in 9-1-1 call taking through bridging the gap between legacy wireline and wireless networks by integrating them in an end-to-end IP system. Burke County’s A9-1-1 system includes an upgrade to call routing and automated location information, the first step in bridging that gap. With the May 15 text-to-9-1-1 agreement in place, the four predominant carriers in the United States will support text-to-9-1-1, which is the next stepping stone to a full NG9-1-1 system.


  • IP call set up times reduces set up time over analog calls, providing faster response.
  • Burke County 9-1-1 serves a population of approximately 90,000 and covers more than 515 square miles. The 9-1-1 center manages more than 97,000 calls for service each year through 10 dispatch positions and provides dispatch services for 7 police departments and 19 fire departments.
  • Burke County is the first county in Western North Carolina to migrate to the MCC 7500 and A9-1-1, thus allowing for increased network security in emergency situations by gaining the ability to implement back-up call centers from multiple locations.
  • Intrado and Motorola Solutions’ continued collaboration builds on this change in 9-1-1 call taking by implementing better, faster, more reliable technologies to keep customers on the cutting edge of this new dispatch evolution. Intrado’s leading technology in the text-to-9-1-1 capability provides the necessary architecture for the advancement of Burke County to the possibility of a full NG9-1-1 system.


Candy Strezinski, 9-1-1 Director, Burke County Dispatch Center

“The current 9-1-1 infrastructure was designed more than 50 years ago and has reached its capacity for transitioning in to the next phase of 9-1-1 technology. Motorola Solutions’ MCC 7500 Dispatch Console provides us with a number of benefits, including direct access to the VIPER master site providing additional information to the dispatchers leading to improving delivery of emergency services in the county with a faster response time.”

Tim Boyle, vice president, Applications Products and Solutions, Motorola Solutions

“Motorola Solutions’ work with Intrado has put us in a position to develop the very best technology for NG9-1-1. With the incorporation A9-1-1 routing and automatic location identification (ALI) functionality, we have enabled Burke County to take another step closer to a fully integrated NG9-1-1 call control solution.”


Website: “Text-to-911 Mandate” Blog

Website: Motorola Solutions

Website: Intrado

Facebook: Motorola Solutions

Twitter: Motorola Solutions Public Safety

About Motorola Solutions

Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. Motorola Solutions trades on the New York Stock Exchange under the ticker “MSI.” To learn more, visit www.motorolasolutions.com. For ongoing news, please visit our newsroom or subscribe to our news feed.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2014 Motorola Solutions, Inc.

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