Welcome!

News Feed Item

Clover and DropThought to Offer Instant Feedback Functionality via Clover App Market

DropThought Inc., the leading instant feedback platform that enables businesses to gather, understand and respond to customer feedback, today announced its partnership with Clover and its launch in the Clover App Market. Clover is a point-of-sale (POS) system currently deployed in small and mid-sized businesses in the U.S. and abroad. Clover customers can now download the DropThought instant feedback solution from the Clover App Market.

“DropThought offers an enterprise-grade solution that combines instant feedback and powerful analytics,” says Mark Schulze, Vice President of Business Development at Clover. “Understanding one’s customers is critical to running a business. Traditionally only very large businesses could spare the expense to build sophisticated feedback solutions. With DropThought and Clover, that all changes - it’s a solution that is available to businesses of all sizes, today.”

Customers have the choice to provide feedback either on the Clover signature screen or via email, text or print receipts. Moreover, customers can always choose to stay anonymous when sharing instant feedback.

According to Professor Baba Shiv, Professor of Marketing at Stanford’s Graduate School of Business and Board Member of DropThought, “Research shows that customer emotions become permanent with time. It’s best for an effective intervention to take place as close to the experience as possible.” If businesses are proactive in seeking and acting on customers’ instant feedback in a timely manner, they will not only retain existing customers but also add new ones through positive word-of-mouth.

In a recent test at three restaurants over a 16 month period, negative Yelp reviews dropped between 8 percent and 17 percent in the eight months after DropThought instant feedback was introduced as compared to the eight months before DropThought.

A one-star improvement in Yelp ratings translates to a 5 to 9 percent revenue increase, according to research conducted by Dr. Michael Luca, assistant professor of business administration at Harvard Business School.

With DropThought, businesses are able to close the loop with their customers. Business owners and managers get instant alerts on customer issues through the DropThought Manager mobile app and can respond to customers directly from their phones. The DropThought Manager app is available for free on the Apple iTunes and Google Play. Businesses can also view customer feedback and trends in realtime from anywhere on their DropThought web dashboard.

“DropThought is on a mission to help businesses increase revenue and customer loyalty by plugging the feedback gap and utilizing instant feedback to focus on issues that matter most to their customers," says Karan Chaudhry, CEO and Co-Founder of DropThought. “Our partnership with Clover turns instant feedback from a novelty into a mainstream capability that businesses are growing to expect.”

As part of its premium offering available in the near future, DropThought plans to offer Clover businesses more value-added features like DropThought’s instant social media marketing and online reputation management solution and customer comments analytics to show advanced customer trends.

Businesses using Clover’s point-of-sale device can take advantage of DropThought’s 30-day free trial then opt in for $10 a month. More information can be found here.

About DropThought

DropThought’s Instant Feedback Platform empowers businesses to engage with their customers and employees in real time to gather, respond, and understand feedback that leads to improved experiences and higher satisfaction. DropThought currently serves several of the world’s largest companies. It is headquartered in Santa Clara, California.

Website – http://www.dropthought.com/clover

Twitter – https://twitter.com/dropthought

About Clover

Clover Network, Inc., is transforming businesses with Clover Station, a cloud-based point-of-sale device, and the Clover App Market, which enables developers to distribute their products to merchants using Clover. More information about the company is available on clover.com and more information about the Clover Developer Program is available at https://www.clover.com/developers

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Redis is not only the fastest database, but it is the most popular among the new wave of databases running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 19th Cloud Expo, Dave Nielsen, Developer Advocate, Redis Labs, will share the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.