Welcome!

News Feed Item

Sprint Celebrates America’s Newest Network with a Satisfaction Guarantee Offering Wireless Users a 30 Day Risk–Free Trial

Sprint (NYSE:S) today announced nationwide availability of HD Voice, as well as 28 new 4G LTE markets and three new Sprint Spark™ markets. To mark the milestones and the network’s improved performance, Sprint also announced a satisfaction guarantee inviting users to experience Sprint service risk-free for 30 days.

“We believe customers will be delighted with the Sprint retail experience, our customer service, and the performance of America’s newest network,” said Dan Hesse, Sprint Chief Executive Officer, “so we’re guaranteeing it.”

After a complete rip-and-replace overhaul of its 3G network and the deployment of 4G LTE in 471 markets, Sprint has transformed its network to deliver faster data speeds and improved call quality, with a marked decrease in dropped and blocked calls. New market launches, coverage expansions, and technical network advancements will continue in the coming months.

Today’s network milestones include:

  • Nationwide availability of Sprint HD Voice, a new Sprint standard for crystal-clear voice calls. Sprint’s HD Voice provides a fuller, more natural-sounding voice, plus noise-cancelling technology that virtually eliminates background noise from places like busy roads or crowded restaurants.1 Sprint currently supports 28 HD Voice-capable postpaid smartphones and 33 prepaid phones. The company estimates approximately 16 million customers are currently using an HD Voice enabled device.
  • 4G LTE in 28 new markets, including Seattle, Cleveland, and San Jose, bringing Sprint’s nationwide 4G LTE footprint to 471 cities covering more than 225 million people. Sprint expects to reach 250 million with 4G LTE coverage by mid-year.
  • Sprint Spark in three new markets (St. Louis, Winston-Salem and Greensboro, N.C.). Sprint Spark is an enhanced LTE service that’s built for data and designed to deliver average wireless speeds of 6-15Mbps and peak wireless speeds of 50-60Mbps today on capable devices, with increasing speed potential over time. Sprint plans to reach 100 million people by year-end with the service. The capability is available in the following 27 cities: Austin, Texas; Baltimore; Chicago; Dallas; Fort Lauderdale, Fla.; Fort Worth, Texas; Houston; Jacksonville, Fla.; Kansas City, Kan./Mo.; Los Angeles; Miami; New York; Newark, N.J.; Oakland, Calif.; Orlando, Fla.; Philadelphia; Provo, Utah; Salt Lake City; San Antonio; St. Louis; Tacoma, Wash.; Tampa, Fla.; Trenton, N.J; Waukegan, Ill.; Winston-Salem and Greensboro, N.C., and West Palm Beach, Fla.
  • 8T8R radios will soon be deployed for improved coverage and signal strength. The new 8T8R radios transmit more data and boost network reliability, giving Sprint Spark customers better coverage and higher data speeds at 2.5GHz. Sprint is currently field testing its 8T8R equipment and expects to begin commercial deployment this summer.
  • International WiFi calling, slated to be available in the coming weeks, will enable customers to make calls and send texts via WiFi in more than 100 countries. The service makes mobile communications possible virtually anywhere in the world and in nearly any network situation.

A Better Experience – Guaranteed

The satisfaction guarantee provides wireless users a risk-free experience of Sprint’s improved network, exclusive Framily plan, and unique services. If customers aren’t completely satisfied with the Sprint experience within the first 30 days, Sprint will refund the cost of their device and waive all service and activation charges.

The satisfaction guarantee is available beginning June 27 to new consumers and select small corporate liable customers who activate a new line of service at a Sprint company owned store or preferred retailer, by calling 1-800-SPRINT1 or using www.sprint.com/network. The guarantee is available to current customers adding new lines of service in a Sprint store, online at sprint.com or by calling 1-800-SPRINT1.

About Sprint

Sprint (NYSE: S) offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint served nearly 55 million customers as of March 31, 2014 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America in 2011, 2012 and 2013. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

1 HD Voice requires call between two Sprint HD Voice enabled phones on Sprint network upgraded areas.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of Dev...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...