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OT and V3D Partner to Help Mobile Operators Enhance Customer Experience

Oberthur Technologies (OT) a world leader in digital security solutions for the mobility space and V3D, the independent QoS and QoE software editor for mobile networks, announced today their strategic partnership to provide mobile operators with an embedded solution for analyzing and improving the Quality of Experience (QoE) directly perceptible and felt by the mobile user.

With the extensive use of new connected devices and the arrival of new technologies such as LTE, mobile operators are facing higher expectation of end-users in terms of network quality and quality of experience.

In this context, V3D and OT partnership was initiated to combine both companies’ best of breed Customer Experience monitoring technologies. OT’s Smart Monitoring associated to the V3D’s EQual One solution provides mobile operators with an accurate picture of the coverage, call data status, data, browsing, applications and streaming experience of consumers in real time. This joint solution is not restricted only to consumers’ devices but also covers the Machine-to-Machine experience capabilities.

“Along with the quality and continuity of service monitoring capabilities already provided by our Smart Monitoring solution, this partnership with V3D allows us to supply our customers with exclusive and meaningful source of QoE data directly from any customers’ devices and SIM Cards on the market. Thanks to this solution mobile operators can easily gain a better understanding of their customers’ problems and expectations in order to improve the quality of end-user experience” said Marek Juda, Managing Director of the Solutions Business Unit at OT.

“We are very enthusiastic about this partnership with OT, using our solution to strengthen their existing embedded solutions to better serve and satisfy customers. Indeed, it is why V3D chose to place EQual One in the heart of the CEM and Customer Care solutions of the Telecom industry leaders, enriching these solutions – introducing an outside-in approach - with customer experience data gathered directly from end-users devices” comments Philippe VIAL-GRELIER, Chief Executive Officer of V3D.

ABOUT OBERTHUR TECHNOLOGIES

OT is a world leader in digital security solutions for the mobility space. OT has always been at the heart of mobility, from the first smart cards to the latest contactless payment technologies which equip millions of smartphones. Present in the Payment, Telecommunications and Identity markets, OT offers end-to-end solutions in the Smart Transactions, Mobile Financial Services, Machine-to-Machine, Digital Identity and Transport & Access Control fields. OT employs over 6 000 employees worldwide, including 600 R&D people. With more than 50 sales offices across 5 continents and 10 facilities, OT’s international network serves clients in 140 countries. For more information: www.oberthur.com

ABOUT V3D

V3D is a dedicated editor concentrating its know-how on the combination of network expertise, smartphones and their operating systems (OS). V3D offers turnkey solutions to monitor and manage networks and value added services from a customer point of view. The heart of the solution EQual One allows MNOs to measure true network Quality of Experience (QoE) of their mobile subscribers. V3D headquarter is based in Lyon, France. For more information, visit: www.v3d.fr [email protected]

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