Welcome!

News Feed Item

LiveVox Announces the “Four Clouds”, A TCPA Risk Mitigation Suite

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced its latest compliance-focused offering, LiveVox’s Four Clouds, a TCPA Risk Mitigation Suite. The suite consists of four independent, enterprise-grade dialing systems (Manual, Preview-All, Human Call Initiator and Automated) that provide contact centers with the ability to cost-effectively and rapidly optimize the trade-off between risk and efficiency for each business strategy.

Leveraging LiveVox’s cloud architecture, each dialing system is separated at both the hardware and software levels, and is designed to achieve autonomy between systems in order to address recent TCPA case-law concerns. Each system in the Four Clouds suite is configured on-demand and offered as part of LiveVox’s comprehensive contact center solution offerings at no additional cost.

Since its exclusive release last year, LiveVox’s Four Clouds has proven to produce higher levels of agent efficiencies while maintaining even greater risk mitigation safeguards compared to traditional dialing technologies.

Additional Benefits of the Cloud Compliance Suite:

  • Provides compliance controls to all systems, helping also address key CFPB concerns (e.g. 100% call recording, account and phone penetration controls, time-zone settings)
  • Achieves significantly greater levels of agent efficiencies by leveraging key cloud-enabled capabilities (e.g. capacity bursting/pacing/load balancing, global ACD, virtual configurations)
  • Retains LiveVox’s integrated core contact center functions within each system (e.g. ACD, IVR, Call recording, Business Analytics, and simplified third party integrations)
  • Maintains security and redundancy across all systems (e.g. PCI certification, carrier backed SLA’s)
  • Reacts quickly to the ever changing compliance requirements by leveraging the cloud (e.g. agile LiveVox R&D team, and short release life cycle)

Register here to hear more from technology and operations experts on a webinar covering LiveVox’s Four Clouds, taking place Monday, July 21st at 2:30pm EDT/ 11:30am PDT.

“As the TCPA and CFPB continue to re-define compliance, contact center leaders have been left facing Jim Collins’ tyranny of the ‘Or’ – campaign efficiency or risk mitigation,” says 30+ year financial services veteran and LiveVox CMO, John McNamara. “LiveVox’s Four Clouds essentially removes this singular path and provides options that are available on-demand and do not require large investments in time and cost. Regardless of where the compliance market shifts next, the key competitive advantage that this suite provides is the ability to have options ready to go and without sacrificing budget or other resources.”

Join technology and operations experts as they discuss how the suite has been leveraged by some of the largest enterprise operations to evolve contact strategies and remain competitive.

What: Exclusive Access: Overview and Q&A of LiveVox’s “Four Clouds”, A TCPA Risk Mitigation Suite

To Register: Click here

When: 2:30pm EDT/11:30am PDT, Monday, July 21st

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operaions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit http://www.livevox.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Microsoft Azure Container Services can be used for container deployment in a variety of ways including support for Orchestrators like Kubernetes, Docker Swarm and Mesos. However, the abstraction for app development that support application self-healing, scaling and so on may not be at the right level. Helm and Draft makes this a lot easier. In this primarily demo-driven session at @DevOpsSummit at 21st Cloud Expo, Raghavan "Rags" Srinivas, a Cloud Solutions Architect/Evangelist at Microsoft, wi...
Containers are rapidly finding their way into enterprise data centers, but change is difficult. How do enterprises transform their architecture with technologies like containers without losing the reliable components of their current solutions? In his session at @DevOpsSummit at 21st Cloud Expo, Tony Campbell, Director, Educational Services at CoreOS, will explore the challenges organizations are facing today as they move to containers and go over how Kubernetes applications can deploy with lega...
SYS-CON Events announced today that Avere Systems, a leading provider of hybrid cloud enablement solutions, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere Systems was created by file systems experts determined to reinvent storage by changing the way enterprises thought about and bought storage resources. With decades of experience behind the company’s founders, Avere got its ...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. ANSeeN are the measurement electronics maker for X-ray and Gamma-ray and Neutron measurement equipment such as spectrometers, pulse shape analyzer, and CdTe-FPD. For more information, visit http://anseen.com/.
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: imple...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, will discuss how by using...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lead...
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter ...
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
As businesses evolve, they need technology that is simple to help them succeed today and flexible enough to help them build for tomorrow. Chrome is fit for the workplace of the future — providing a secure, consistent user experience across a range of devices that can be used anywhere. In her session at 21st Cloud Expo, Vidya Nagarajan, a Senior Product Manager at Google, will take a look at various options as to how ChromeOS can be leveraged to interact with people on the devices, and formats th...