Welcome!

News Item

DfE Meets Government’s Digital by Default Service Standard

DfE redesigns its digital services to improve usability and deliver efficiencies, to comply with the Government Digital Strategy

The Department for Education (DfE) is enhancing the way it delivers services, and realising internal operational efficiencies in line with the Government Digital Strategy for online services, using solutions from Firmstep.

The DfE is redesigning its services to meet the Government’s Digital by Default Service Standard, using the AchieveForms intelligent online forms solution to streamline processes for key services including schools’ applications for academy status, funding and Risk Protection Arrangements. The DfE has also used Firmstep’s Self suite to build a services portal that is live on GOV.UK, giving a user experience fully consistent with the Government’s central information and services site. Where users were previously required to download, complete and return documents manually with a range of supporting information, applications can now be submitted online in a more efficient and cost-effective way. For schools’ applications for Academy status, the flexibility of AchieveForms has enabled the DfE to eliminate the need for users to manually key in basic information for their school, such as address and contact details.

Users simply enter their school’s Unique Reference Number, and the form automatically accesses data from EduBase, the DfE’s register of educational establishments, to populate the relevant form fields. The form can also automatically link to and retrieve data from other DfE systems, such as performance tables and Ofsted ratings. This speeds up the application process, minimises administrative handling, and ensures all submissions are validated and contain accurate, relevant data for rapid processing. Laurence Rugg, Digital Solutions Manager for the DfE, said: “AchieveForms is the strategic solution for online forms across the Department; In accordance with the Digital by Default Service Standard, Firmstep’s solutions are enabling us to meet user demand quickly and effectively, whilst driving business efficiencies. It is completely changing the way we offer our services and engage with users. The feedback from users and internal stakeholders has been very good: not only does it meet the user need, it’s driving business efficiencies and really changed the way that our projects leaders work and deal with applications.” Following the initial success with the forms that are currently live, the DfE plans to rebuild and develop over 100 forms, each of which will benefit from enhanced functionality and automation which was not previously available. The DfE evaluated solutions from several vendors, and chose Firmstep because of the customisation possible with its solutions, and their ease-of-use which enabled the Department to take the development of its GOV.UK portal and forms in-house. AchieveForms is the market leading e-forms solution for the public sector, enabling agile, rapid development and deployment of robust, powerful online forms with automated workflow features, and is part of the suite of solutions delivered on the Firmstep Platform.

The Platform has been developed specifically to accelerate channel shift, make public services more accessible, and improve the customer experience. It can be adopted in a modular way, from supporting a single service, to enabling complete customer service management across all contact channels. With its unique integration capabilities, the Platform links to any back-office system, giving easy, open access to data with no need for complex programming or system changes. This helps organisation to quickly roll out solutions that meet customer service expectations and drive channel shift. About Firmstep Firmstep helps organisations to deliver better services at a lower cost through channel shift. Over 30% of UK councils rely on the Firmstep Platform to enhance their services to residents, improve efficiency, and save costs by moving their services online. The Firmstep Platform offers a complete ecosystem of solutions, developed specifically to accelerate channel shift, make services more accessible and improve users’ experience. Firmstep is an approved supplier on the G-Cloud framework. www.firmstep.com

More Stories By Brett Husbands

Brett Husbands is the co-founder and CEO of Firmstep. Firmstep's solutions help Government, public sector and private organisations to deliver better services at a lower cost through channel shift

Latest Stories
SYS-CON Events announced today that SIGMA Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. uLaser flow inspection device from the Japanese top share to Global Standard! Then, make the best use of data to flip to next page. For more information, visit http://www.sigma-k.co.jp/en/.
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural...
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp em...
Real IoT production deployments running at scale are collecting sensor data from hundreds / thousands / millions of devices. The goal is to take business-critical actions on the real-time data and find insights from stored datasets. In his session at @ThingsExpo, John Walicki, Watson IoT Developer Advocate at IBM Cloud, will provide a fast-paced developer journey that follows the IoT sensor data from generation, to edge gateway, to edge analytics, to encryption, to the IBM Bluemix cloud, to Wa...
With the rise of DevOps, containers are at the brink of becoming a pervasive technology in Enterprise IT to accelerate application delivery for the business. When it comes to adopting containers in the enterprise, security is the highest adoption barrier. Is your organization ready to address the security risks with containers for your DevOps environment? In his session at @DevOpsSummit at 21st Cloud Expo, Chris Van Tuin, Chief Technologist, NA West at Red Hat, will discuss: The top security r...
There is huge complexity in implementing a successful digital business that requires efficient on-premise and cloud back-end infrastructure, IT and Internet of Things (IoT) data, analytics, Machine Learning, Artificial Intelligence (AI) and Digital Applications. In the data center alone, there are physical and virtual infrastructures, multiple operating systems, multiple applications and new and emerging business and technological paradigms such as cloud computing and XaaS. And then there are pe...
SYS-CON Events announced today that B2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. B2Cloud specializes in IoT devices for preventive and predictive maintenance in any kind of equipment retrieving data like Energy consumption, working time, temperature, humidity, pressure, etc.
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Your clients expect transactions to never fail, cloud access to be fast and always on, and their data to be protected - no exceptions. Hear about how Secure Service Container (SSC), an IBM-exclusive open technology, enables secure building and hosting of next-generation applications, both cloud and on-premises. SSC protects the full stack from external and insider threats, allows automatic encryption of data in-flight and at-rest, and is tamper-resistant during installation and runtime – with no...
SYS-CON Events announced today that Suzuki Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Suzuki Inc. is a semiconductor-related business, including sales of consuming parts, parts repair, and maintenance for semiconductor manufacturing machines, etc. It is also a health care business providing experimental research for...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...