Welcome!

News Feed Item

FrontRange Rolls Out HEAT 2014.2 Release

FrontRange, the Hybrid IT software company, today announced the release of HEAT 2014.2. The latest version of HEAT provides enterprises and service providers with critical new features in the areas of Business Intelligence and Integration as well as further enhances the overall configuration capabilities through a more elegant and intuitive administrator user interface.

As the first service management solution that supports both on-premise and cloud applications through a unified code base, HEAT provides customers with unparalleled flexibility as their business needs evolve over time.

HEAT 2014.2 delivers a number of significant new features that include:

Release Package Tool: effectively tracks and manages administrative changes to individual projects and supports the overall Service Management application lifecycle with a well-defined change process to move configuration changes between development and production environments.

Saved Search Enhancements: supports more intuitive and complex queries that can be grouped and automatically formatted for better usability when building queries.

Updated Form Designer: delivers faster and more consistent form design with drag and drop capabilities and new WYSIWIG form layout generator.

Updated Admin UI: provides service desk administrators with an entity relationship diagram (ERD) visualization tool to help them view relationships between objects and to identify how to join tables for advanced reporting purposes. A new communications manager supports editing of all customer interactions from a single location. In addition, the new admin UI features advanced indexing capabilities that provide fine grain control over which items are indexed.

XML Import: this extension, which allows hierarchical XML files to be imported, enables multiple related business objects – such as “employees”, “teams”, and “roles” – to be imported at once.

Enhancement support for MSP’s: for customers managing multiple tenants, such as Managed Service Providers, HEAT 2014.2 now extracts summary/grid data to the master tenant that shared service desk agents can use as work queues. This fully secure feature supports standard grid behaviors such as sorting, filtering and paging.

Ad-hoc Reports: this new capability enables end users and administrators to quickly generate and run ad-hoc reports with much greater flexibility without the need for SSRS for simple reports. Access to reporting is enabled strictly by role to ensure robust security.

Workflow: major enhancements to HEAT 2014.2’s workflow approval block provide a more intuitive interface, better security that prevents users from approving their own requests, offers comment fields when approving or denying requests and supports dynamic approval and denial criteria.

User Authentication Enhancements: provides greater control over user sessions, HEAT 2014.2 supports seamless sign-on that establishes a specific SSO provider as a default that enables users to be directly logged in an app without having to navigate additional links. This upgraded authentication also provides the ability to force users to change passwords for their next log-in and can terminate user session to better utilize concurrent licenses.

New Analytic Metrics: HEAT 2014.2 features a new business intelligence tool that uses multi-dimensional charting that summarizes data from multiple business objects and features a financial management module that tracks costs-per-service that can be used for historical comparisons to baselines and budgets.

“Enterprise and MSP service desks are becoming more strategic by the day given the growing complexity of IT and application infrastructures,” said Udo Waibel, CTO of FrontRange. “To help deal with this complexity, we’ve added a considerable number of new capabilities to our HEAT platform that will have a direct impact on improving operational efficiencies and overall business productivity for our customers. In addition to beefing up security and streamlining workflow processes, we’re integrating new business intelligence into the platform that will yield important new insights in our customers’ global operations.”

HEAT 2014.2 is now generally available. For more information, visit HEAT 2014.2 release notes.

About FrontRange

FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Struggling to keep up with increasing application demand? Learn how Platform as a Service (PaaS) can streamline application development processes and make resource management easy.
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningfu...
If there is anything we have learned by now, is that every business paves their own unique path for releasing software- every pipeline, implementation and practices are a bit different, and DevOps comes in all shapes and sizes. Software delivery practices are often comprised of set of several complementing (or even competing) methodologies – such as leveraging Agile, DevOps and even a mix of ITIL, to create the combination that’s most suitable for your organization and that maximize your busines...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will dis...
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
See storage differently! Storage performance problems have only gotten worse and harder to solve as applications have become largely virtualized and moved to a cloud-based infrastructure. Storage performance in a virtualized environment is not just about IOPS, it is about how well that potential performance is guaranteed to individual VMs for these apps as the number of VMs keep going up real time. In his session at 18th Cloud Expo, Dhiraj Sehgal, in product and marketing at Tintri, will discu...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...