Welcome!

News Feed Item

FrontRange Rolls Out HEAT 2014.2 Release

FrontRange, the Hybrid IT software company, today announced the release of HEAT 2014.2. The latest version of HEAT provides enterprises and service providers with critical new features in the areas of Business Intelligence and Integration as well as further enhances the overall configuration capabilities through a more elegant and intuitive administrator user interface.

As the first service management solution that supports both on-premise and cloud applications through a unified code base, HEAT provides customers with unparalleled flexibility as their business needs evolve over time.

HEAT 2014.2 delivers a number of significant new features that include:

Release Package Tool: effectively tracks and manages administrative changes to individual projects and supports the overall Service Management application lifecycle with a well-defined change process to move configuration changes between development and production environments.

Saved Search Enhancements: supports more intuitive and complex queries that can be grouped and automatically formatted for better usability when building queries.

Updated Form Designer: delivers faster and more consistent form design with drag and drop capabilities and new WYSIWIG form layout generator.

Updated Admin UI: provides service desk administrators with an entity relationship diagram (ERD) visualization tool to help them view relationships between objects and to identify how to join tables for advanced reporting purposes. A new communications manager supports editing of all customer interactions from a single location. In addition, the new admin UI features advanced indexing capabilities that provide fine grain control over which items are indexed.

XML Import: this extension, which allows hierarchical XML files to be imported, enables multiple related business objects – such as “employees”, “teams”, and “roles” – to be imported at once.

Enhancement support for MSP’s: for customers managing multiple tenants, such as Managed Service Providers, HEAT 2014.2 now extracts summary/grid data to the master tenant that shared service desk agents can use as work queues. This fully secure feature supports standard grid behaviors such as sorting, filtering and paging.

Ad-hoc Reports: this new capability enables end users and administrators to quickly generate and run ad-hoc reports with much greater flexibility without the need for SSRS for simple reports. Access to reporting is enabled strictly by role to ensure robust security.

Workflow: major enhancements to HEAT 2014.2’s workflow approval block provide a more intuitive interface, better security that prevents users from approving their own requests, offers comment fields when approving or denying requests and supports dynamic approval and denial criteria.

User Authentication Enhancements: provides greater control over user sessions, HEAT 2014.2 supports seamless sign-on that establishes a specific SSO provider as a default that enables users to be directly logged in an app without having to navigate additional links. This upgraded authentication also provides the ability to force users to change passwords for their next log-in and can terminate user session to better utilize concurrent licenses.

New Analytic Metrics: HEAT 2014.2 features a new business intelligence tool that uses multi-dimensional charting that summarizes data from multiple business objects and features a financial management module that tracks costs-per-service that can be used for historical comparisons to baselines and budgets.

“Enterprise and MSP service desks are becoming more strategic by the day given the growing complexity of IT and application infrastructures,” said Udo Waibel, CTO of FrontRange. “To help deal with this complexity, we’ve added a considerable number of new capabilities to our HEAT platform that will have a direct impact on improving operational efficiencies and overall business productivity for our customers. In addition to beefing up security and streamlining workflow processes, we’re integrating new business intelligence into the platform that will yield important new insights in our customers’ global operations.”

HEAT 2014.2 is now generally available. For more information, visit HEAT 2014.2 release notes.

About FrontRange

FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
"We have several customers now running private clouds. They're not as large as they should be but it's getting there. The adoption challenge has been pretty simple. Look at the world today of virtualization vs cloud," stated Nara Rajagopalan, CEO of Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, Bradley Holt, Developer Advocate a...
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walk you through how Oct...
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Big Data at Cloud Expo - to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA - has announced its Call for Papers is open. Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is...
IoT offers a value of almost $4 trillion to the manufacturing industry through platforms that can improve margins, optimize operations & drive high performance work teams. By using IoT technologies as a foundation, manufacturing customers are integrating worker safety with manufacturing systems, driving deep collaboration and utilizing analytics to exponentially increased per-unit margins. However, as Benoit Lheureux, the VP for Research at Gartner points out, “IoT project implementers often ...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Tintri VM-aware storage is the simplest for virtualized applications and cloud. Organizations including GE, Toyota, United Healthcare, NASA and 6 of the Fortune 15 have said “No to LUNs.” With Tintri they mana...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
Digitization is driving a fundamental change in society that is transforming the way businesses work with their customers, their supply chains and their people. Digital transformation leverages DevOps best practices, such as Agile Parallel Development, Continuous Delivery and Agile Operations to capitalize on opportunities and create competitive differentiation in the application economy. However, information security has been notably absent from the DevOps movement. Speed doesn’t have to negat...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, will compare the Jevons Paradox to modern-day enterprise IT, e...
Your business relies on your applications and your employees to stay in business. Whether you develop apps or manage business critical apps that help fuel your business, what happens when users experience sluggish performance? You and all technical teams across the organization – application, network, operations, among others, as well as, those outside the organization, like ISPs and third-party providers – are called in to solve the problem.