|By Business Wire||
|June 24, 2014 10:30 AM EDT||
FrontRange, the Hybrid IT software company, today announced the release of HEAT 2014.2. The latest version of HEAT provides enterprises and service providers with critical new features in the areas of Business Intelligence and Integration as well as further enhances the overall configuration capabilities through a more elegant and intuitive administrator user interface.
As the first service management solution that supports both on-premise and cloud applications through a unified code base, HEAT provides customers with unparalleled flexibility as their business needs evolve over time.
HEAT 2014.2 delivers a number of significant new features that include:
• Release Package Tool: effectively tracks and manages administrative changes to individual projects and supports the overall Service Management application lifecycle with a well-defined change process to move configuration changes between development and production environments.
• Saved Search Enhancements: supports more intuitive and complex queries that can be grouped and automatically formatted for better usability when building queries.
• Updated Form Designer: delivers faster and more consistent form design with drag and drop capabilities and new WYSIWIG form layout generator.
• Updated Admin UI: provides service desk administrators with an entity relationship diagram (ERD) visualization tool to help them view relationships between objects and to identify how to join tables for advanced reporting purposes. A new communications manager supports editing of all customer interactions from a single location. In addition, the new admin UI features advanced indexing capabilities that provide fine grain control over which items are indexed.
• XML Import: this extension, which allows hierarchical XML files to be imported, enables multiple related business objects – such as “employees”, “teams”, and “roles” – to be imported at once.
• Enhancement support for MSP’s: for customers managing multiple tenants, such as Managed Service Providers, HEAT 2014.2 now extracts summary/grid data to the master tenant that shared service desk agents can use as work queues. This fully secure feature supports standard grid behaviors such as sorting, filtering and paging.
• Ad-hoc Reports: this new capability enables end users and administrators to quickly generate and run ad-hoc reports with much greater flexibility without the need for SSRS for simple reports. Access to reporting is enabled strictly by role to ensure robust security.
• Workflow: major enhancements to HEAT 2014.2’s workflow approval block provide a more intuitive interface, better security that prevents users from approving their own requests, offers comment fields when approving or denying requests and supports dynamic approval and denial criteria.
• User Authentication Enhancements: provides greater control over user sessions, HEAT 2014.2 supports seamless sign-on that establishes a specific SSO provider as a default that enables users to be directly logged in an app without having to navigate additional links. This upgraded authentication also provides the ability to force users to change passwords for their next log-in and can terminate user session to better utilize concurrent licenses.
• New Analytic Metrics: HEAT 2014.2 features a new business intelligence tool that uses multi-dimensional charting that summarizes data from multiple business objects and features a financial management module that tracks costs-per-service that can be used for historical comparisons to baselines and budgets.
“Enterprise and MSP service desks are becoming more strategic by the day given the growing complexity of IT and application infrastructures,” said Udo Waibel, CTO of FrontRange. “To help deal with this complexity, we’ve added a considerable number of new capabilities to our HEAT platform that will have a direct impact on improving operational efficiencies and overall business productivity for our customers. In addition to beefing up security and streamlining workflow processes, we’re integrating new business intelligence into the platform that will yield important new insights in our customers’ global operations.”
HEAT 2014.2 is now generally available. For more information, visit HEAT 2014.2 release notes.
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Jul. 1, 2015 07:15 PM EDT Reads: 2,528
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 05:00 PM EDT Reads: 881
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
Jul. 1, 2015 05:00 PM EDT Reads: 2,231
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 04:09 PM EDT Reads: 636
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 1, 2015 03:30 PM EDT Reads: 1,084
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
Jul. 1, 2015 03:00 PM EDT Reads: 1,957
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
Jul. 1, 2015 02:45 PM EDT Reads: 1,094
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
Jul. 1, 2015 02:30 PM EDT Reads: 1,204
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 1, 2015 02:21 PM EDT Reads: 678
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
Jul. 1, 2015 01:15 PM EDT Reads: 2,176
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 12:54 PM EDT Reads: 641
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Jul. 1, 2015 12:15 PM EDT Reads: 2,061
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
Jul. 1, 2015 12:00 PM EDT Reads: 2,020
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 11:45 AM EDT Reads: 1,040
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
Jul. 1, 2015 11:30 AM EDT Reads: 998