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HDFC ERGO and Accenture Sign Multi-Year Application Outsourcing Agreement to Support Insurer’s Digital Operations

HDFC ERGO General Insurance Company Limited, one of India’s leading general insurance companies, and Accenture (NYSE:ACN) have signed a multi-year application outsourcing agreement, under which Accenture will develop, implement and manage a range of existing digital applications for the insurer.

Accenture will maintain and upgrade HDFC ERGO’s existing digital channels, including web portals and mobile applications. Accenture will also develop analytical models to help the insurer better adapt its sales strategy according to its customers’ evolving needs.

“In line with our objective of growing our direct retail business, we want to make sure we offer our customers the best digital experience as possible, including a seamless interaction across all channels,” said Mehmood Mansoori, a member of the executive management and head of IT, customer experience management, strategy and marketing for HDFC ERGO General Insurance Company. “With Accenture supporting our applications, we can strengthen efficiencies, manage costs and most importantly, be better able to serve our customers.”

“As customers in India increasingly expect to be able to interact with insurers across digital channels, companies are faced with the challenge of providing multiple options to suit customer needs,” Piyush Singh, managing director and head of Accenture’s financial services operating group in India said. “HDFC ERGO is a very strategic and long relationship for us and we are pleased to be their partners supporting them in executing their plans.”

Accenture has helped HDFC ERGO establish its digital foundation by implementing a data warehousing and business intelligence framework, under a separate contract signed in 2011.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.


HDFC ERGO General Insurance Company Limited is a 74:26 joint venture between HDFC Limited, one of India’s leading housing finance institutions and ERGO International AG, the primary insurance entity of Munich Re Group. HDFC ERGO offers a complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability Insurance in the corporate space. HDFC ERGO, the 4th largest private sector general insurance company in India, has been expanding its presence across the country and is today present across 87 cities with 104 branches with an employee base of more than 1700 plus professionals.

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