Welcome!

News Feed Item

Keynote Introduces Performance in Context – A 360 Degree View of Customer Experience, Enhanced by Peer and Competitive Insight

Keynote, the global leader in mobile and web cloud performance management, today announced at Velocity (booth 301), a comprehensive update to its extensive portfolio of mobile app and Web monitoring and competitive intelligence tools, giving companies a more complete view of online customer experience. Visit our blog for full details.

Performance in Context™ delivers a set of capabilities to guide the continuous improvement of customer experience and optimize business outcomes. It helps Line of Business and IT Operations teams by providing the operational data and actionable analytics needed to understand user behavior and what changes are necessary to impact it.

Context across Delivery Channels, from Web, Mobile and Apps to Networks

In addition to improving the ability to visualize and correlate real user monitoring data with Keynote’s active web and mobile monitoring, Keynote is introducing the web performance Health Score. With Health Score, a customer gets continuous individual performance analysis, receiving page-level performance evaluations of web sites with immediate suggestions on how to reduce errors and improve user experience and performance. Each Health Score is tailored according to delivery channel, whether on the mobile Web or the desktop.

Context with Competitive Intelligence

Keynote continues to improve its industry-leading market comparison offerings, showing comparative performance across top industry sectors and their key players. These include: Keynote Competitive Rankings, syndicated assessments of site performance and usability plus consumer brand attitudes, with new partner eVOC extending usability and customer experience analysis; and the Keynote Scorecards, which offer website and mobile app feature and functionality assessments. These offerings complement the 24/7 comparative data delivered through Keynote Performance Indexes.

Context through easy Integration with Enterprise Data Feeds

Enhancements to Keynote’s monitoring platform and RESTful API facilitate performance analysis across all of your measurement sources. These include support for HAR (HTTP Archive) and PCAP (packet capture) format data export, and real-time programmatic access to alarm data. These enhancements improve Keynote’s current support for integration with enterprise performance solutions from Splunk, Extrahop and Riverbed among others. As a result, customers like Central 1 Credit Union are improving efficiencies by integrating end user experience data with their other monitoring tools, with significant business results. View the full case study.

“Today’s consumers increasingly expect an engaging, intuitive, and efficient digital experience that simply delivers on the brand promise regardless of the digital channel, device, network or operating system,” said Jennifer Tejada, CEO at Keynote. “We know a disappointing experience can destroy years of brand investment in seconds, so understanding performance in the context of consumer behavior and competitive insight is critical if companies are to exceed consumers’ expectations, build brand value and ultimately achieve better business outcomes. Keynote brings 19 years of expertise, providing a rich portfolio of measurement solutions that are now easier to use, provide greater competitive insight, offer new integration capabilities, and comprehensive coverage across leading devices and networks, ultimately providing measurable business benefits through performance optimization.”

Follow @keynotesystems on Twitter and on LinkedIn.

About Keynote

Keynote is the global leader in cloud–based testing, monitoring and analytics for mobile and web, optimizing the value of every digital interaction, enhancing user experience and driving business value through online performance. The company runs the world’s largest cloud testing, monitoring and analytics network in the world and collects over 700 million mobile and website performance measurements daily. In 2012 Keynote, a Thoma Bravo portfolio company, was recognized by Forbes Magazine as “One of the Best 100 Small Companies in America.”

Keynote customers represent top Internet and mobile companies and include AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, Sony Mobile Communications AB, T-Mobile and Vodafone. Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at http://www.keynote.com/ or by phone in the U.S. at 1-855-KEYNOTE (+1-855-539-6683).

Copyright © 2014 Keynote Systems, Inc. Keynote is a trademark of Keynote Systems, Inc. in the US and other countries. All other trademarks are the property of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
From wearable activity trackers to fantasy e-sports, data and technology are transforming the way athletes train for the game and fans engage with their teams. In his session at @ThingsExpo, will present key data findings from leading sports organizations San Francisco 49ers, Orlando Magic NBA team. By utilizing data analytics these sports orgs have recognized new revenue streams, doubled its fan base and streamlined costs at its stadiums. John Paul is the CEO and Founder of VenueNext. Prior ...
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Apache Hadoop is a key technology for gaining business insights from your Big Data, but the penetration into enterprises is shockingly low. In fact, Apache Hadoop and Big Data proponents recognize that this technology has not yet achieved its game-changing business potential. In his session at 19th Cloud Expo, John Mertic, director of program management for ODPi at The Linux Foundation, will explain why this is, how we can work together as an open data community to increase adoption, and the i...
"We have several customers now running private clouds. They're not as large as they should be but it's getting there. The adoption challenge has been pretty simple. Look at the world today of virtualization vs cloud," stated Nara Rajagopalan, CEO of Accelerite, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of (at least) three separate application components: the software embedded in the device, the back-end service, and the mobile application for the end user’s controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/target –...
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...