Click here to close now.


News Feed Item

How to Accelerate Insurance Claims Processing by Up to 90%

Kodak Alaris Presents Ways to Improve Responsiveness to Policyholders at America's Claims Event (ACE) 2014

ROCHESTER, NY--(Marketwired - June 25, 2014) - According to a 2013 report by Capgemini(i), only 30% of insurance customers worldwide rated their customer experience as positive. Lower barriers to switching insurance providers coupled with higher expectations from policyholders regarding responsiveness to claims put enormous pressure on insurance carriers. Claims, especially in the property & casualty world, can be very complex due to a multitude of inputs from different communication types, such as email, traditional mail, social media, text and online forms. Adding to the complexity is that volumes peak during catastrophes, while policyholder expectations for superior customer service continue to increase.

Kodak Alaris will share insight and offer solutions for overcoming these challenges at the America's Claims Event (ACE 2014) in Washington, DC on June 25-27. A Silver Sponsor of the event, Kodak Alaris will present on the latest trends and best practices as well as host individual discussions in Booth 110, exploring how the KODAK Info Insight Platform can solve carrier challenges. Daniel Hughes, Enterprise Solutions Manager for Kodak Alaris' Document Imaging division will present a session entitled "The Intersection of People, Customers, and Technology in the Claims Process" on Thursday, June 26, from 8:00-8:45am. In the session, he will discuss how to overcome issues related to slow, inefficient processes and increased customer expectations to achieve significant savings and increased customer loyalty.

"Using the KODAK Info Insight Platform, many major brands have been able to tackle complex, high-volume applications that are difficult to automate," said Hughes. "Our solution, based on Artificial Intelligence, has proven to be particularly impactful in claims processing where requirements are extremely tough. Policyholders expect carriers to use their preferred communication channels, which often involve several different devices and platforms related to one claim. They want all of their information to be integrated into the claim process in real time, which means claims agents need complete visibility to every aspect of the case. They want answers in hours, not days, and the more manual the processes for handling policyholder information, the greater the gap between customer expectations and the level of service delivered. It's all about capturing and organizing information in a way that lets insurance carriers automate processes, enhance customer experience, and increase customer satisfaction and loyalty."

The Info Insight Platform ( is a comprehensive suite of solutions that provides significant enhancements in process efficiency and customer experience. The platform provides intelligent understanding and management of incoming documents and customer communications, regardless of format and structure. With Info Insight, every piece of incoming, claim-related information -- from different sources (agent, customer), in multiple formats, and at various times -- is identified and seamlessly routed into a relevant workflow. Info Insight uses self-learning classification, extracts and enriches data through integration with existing systems, and provides agents with suggestive responses, allowing them to select, edit and send a final response with a few mouse clicks. It significantly reduces the need for rekeying and other time-consuming manual activities. Through insightful automation, the platform dramatically decreases processing times from the point of notification to reimbursement -- up to 90% for some insurance carriers.

"The claims handling process is a significant paint point for insurance carriers as it has a large impact on the profitability as well as the ability to retain customers," added Hughes. "We look forward to sharing our insights on the latest technology and best practices with attendees of the ACE conference."

To see a video on the Info Insight platform, please visit A white paper on achieving more efficient claims processing is also available at

About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry-leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.

For more information, please visit Follow us on Twitter at and visit our blog at

(i) World Insurance Report 2013, Capgemini, 2013

Image Available:

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, presented how organizations can use eFolder Cloudfinder to automate backups of cloud application data. He also demonstrated how easy it is to search and restore cloud application data using Cloudfinder.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Y...
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
As organizations shift towards IT-as-a-service models, the need for managing & protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection & E-Discovery of your data - whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at, explored the value of Kibana 4 for log analysis and provided a hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He examined three use cases: IT operations, business intelligence, and security and compliance. Asaf Yigal is co-founder and VP of Product at log analytics software company In the past, he was co-founder of social-trading platform Currensee, which...
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving t...
There are over 120 breakout sessions in all, with Keynotes, General Sessions, and Power Panels adding to three days of incredibly rich presentations and content. Join @ThingsExpo conference chair Roger Strukhoff (@IoT2040), June 7-9, 2016 in New York City, for three days of intense 'Internet of Things' discussion and focus, including Big Data's indespensable role in IoT, Smart Grids and Industrial Internet of Things, Wearables and Consumer IoT, as well as (new) IoT's use in Vertical Markets.
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.