Welcome!

News Feed Item

How to Accelerate Insurance Claims Processing by Up to 90%

Kodak Alaris Presents Ways to Improve Responsiveness to Policyholders at America's Claims Event (ACE) 2014

ROCHESTER, NY--(Marketwired - June 25, 2014) - According to a 2013 report by Capgemini(i), only 30% of insurance customers worldwide rated their customer experience as positive. Lower barriers to switching insurance providers coupled with higher expectations from policyholders regarding responsiveness to claims put enormous pressure on insurance carriers. Claims, especially in the property & casualty world, can be very complex due to a multitude of inputs from different communication types, such as email, traditional mail, social media, text and online forms. Adding to the complexity is that volumes peak during catastrophes, while policyholder expectations for superior customer service continue to increase.

Kodak Alaris will share insight and offer solutions for overcoming these challenges at the America's Claims Event (ACE 2014) in Washington, DC on June 25-27. A Silver Sponsor of the event, Kodak Alaris will present on the latest trends and best practices as well as host individual discussions in Booth 110, exploring how the KODAK Info Insight Platform can solve carrier challenges. Daniel Hughes, Enterprise Solutions Manager for Kodak Alaris' Document Imaging division will present a session entitled "The Intersection of People, Customers, and Technology in the Claims Process" on Thursday, June 26, from 8:00-8:45am. In the session, he will discuss how to overcome issues related to slow, inefficient processes and increased customer expectations to achieve significant savings and increased customer loyalty.

"Using the KODAK Info Insight Platform, many major brands have been able to tackle complex, high-volume applications that are difficult to automate," said Hughes. "Our solution, based on Artificial Intelligence, has proven to be particularly impactful in claims processing where requirements are extremely tough. Policyholders expect carriers to use their preferred communication channels, which often involve several different devices and platforms related to one claim. They want all of their information to be integrated into the claim process in real time, which means claims agents need complete visibility to every aspect of the case. They want answers in hours, not days, and the more manual the processes for handling policyholder information, the greater the gap between customer expectations and the level of service delivered. It's all about capturing and organizing information in a way that lets insurance carriers automate processes, enhance customer experience, and increase customer satisfaction and loyalty."

The Info Insight Platform (kodakalaris.com/go/infoinsightnews) is a comprehensive suite of solutions that provides significant enhancements in process efficiency and customer experience. The platform provides intelligent understanding and management of incoming documents and customer communications, regardless of format and structure. With Info Insight, every piece of incoming, claim-related information -- from different sources (agent, customer), in multiple formats, and at various times -- is identified and seamlessly routed into a relevant workflow. Info Insight uses self-learning classification, extracts and enriches data through integration with existing systems, and provides agents with suggestive responses, allowing them to select, edit and send a final response with a few mouse clicks. It significantly reduces the need for rekeying and other time-consuming manual activities. Through insightful automation, the platform dramatically decreases processing times from the point of notification to reimbursement -- up to 90% for some insurance carriers.

"The claims handling process is a significant paint point for insurance carriers as it has a large impact on the profitability as well as the ability to retain customers," added Hughes. "We look forward to sharing our insights on the latest technology and best practices with attendees of the ACE conference."

To see a video on the Info Insight platform, please visit kodakalaris.com/go/infoinsightnews. A white paper on achieving more efficient claims processing is also available at www.kodakalaris.com/go/claimswp.

About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry-leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.

For more information, please visit kodakalaris.com/go/dinews. Follow us on Twitter at twitter.com/kodakdi and visit our blog at infooverdrive.com/

(i) World Insurance Report 2013, Capgemini, 2013

Image Available: http://www.marketwire.com/library/MwGo/2014/6/25/11G017471/Images/Kodak_Alaris_at_ACE-413784475299.jpg

Media Contacts:

Jonathan Ghent
Kodak Alaris
+1 585-722-4671
[email protected]

Keith Hevenor
Eric Mower + Associates
+1 315-413-4225
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that Interface Corporation will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Interface Corporation is a company developing, manufacturing and marketing high quality and wide variety of industrial computers and interface modules such as PCIs and PCI express. For more information, visit http://www.i...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
In his session at @ThingsExpo, Greg Gorman is the Director, IoT Developer Ecosystem, Watson IoT, will provide a short tutorial on Node-RED, a Node.js-based programming tool for wiring together hardware devices, APIs and online services in new and interesting ways. It provides a browser-based editor that makes it easy to wire together flows using a wide range of nodes in the palette that can be deployed to its runtime in a single-click. There is a large library of contributed nodes that help so...
What is the best strategy for selecting the right offshore company for your business? In his session at 21st Cloud Expo, Alan Winters, U.S. Head of Business Development at MobiDev, will discuss the things to look for - positive and negative - in evaluating your options. He will also discuss how to maximize productivity with your offshore developers. Before you start your search, clearly understand your business needs and how that impacts software choices.
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 21st Cloud Expo, Lennart Frantzell, a Developer Advocate with IBM, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing devel...
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
SYS-CON Events announced today that Mobile Create USA will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Mobile Create USA Inc. is an MVNO-based business model that uses portable communication devices and cellular-based infrastructure in the development, sales, operation and mobile communications systems incorporating GPS capabi...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, will discuss how data centers of the future will be managed, how th...
There is huge complexity in implementing a successful digital business that requires efficient on-premise and cloud back-end infrastructure, IT and Internet of Things (IoT) data, analytics, Machine Learning, Artificial Intelligence (AI) and Digital Applications. In the data center alone, there are physical and virtual infrastructures, multiple operating systems, multiple applications and new and emerging business and technological paradigms such as cloud computing and XaaS. And then there are pe...
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that Keisoku Research Consultant Co. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Keisoku Research Consultant, Co. offers research and consulting in a wide range of civil engineering-related fields from information construction to preservation of cultural properties. For more information, vi...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural...