|By Marketwired .||
|June 25, 2014 09:06 AM EDT||
ROCHESTER, NY--(Marketwired - June 25, 2014) - According to a 2013 report by Capgemini(i), only 30% of insurance customers worldwide rated their customer experience as positive. Lower barriers to switching insurance providers coupled with higher expectations from policyholders regarding responsiveness to claims put enormous pressure on insurance carriers. Claims, especially in the property & casualty world, can be very complex due to a multitude of inputs from different communication types, such as email, traditional mail, social media, text and online forms. Adding to the complexity is that volumes peak during catastrophes, while policyholder expectations for superior customer service continue to increase.
Kodak Alaris will share insight and offer solutions for overcoming these challenges at the America's Claims Event (ACE 2014) in Washington, DC on June 25-27. A Silver Sponsor of the event, Kodak Alaris will present on the latest trends and best practices as well as host individual discussions in Booth 110, exploring how the KODAK Info Insight Platform can solve carrier challenges. Daniel Hughes, Enterprise Solutions Manager for Kodak Alaris' Document Imaging division will present a session entitled "The Intersection of People, Customers, and Technology in the Claims Process" on Thursday, June 26, from 8:00-8:45am. In the session, he will discuss how to overcome issues related to slow, inefficient processes and increased customer expectations to achieve significant savings and increased customer loyalty.
"Using the KODAK Info Insight Platform, many major brands have been able to tackle complex, high-volume applications that are difficult to automate," said Hughes. "Our solution, based on Artificial Intelligence, has proven to be particularly impactful in claims processing where requirements are extremely tough. Policyholders expect carriers to use their preferred communication channels, which often involve several different devices and platforms related to one claim. They want all of their information to be integrated into the claim process in real time, which means claims agents need complete visibility to every aspect of the case. They want answers in hours, not days, and the more manual the processes for handling policyholder information, the greater the gap between customer expectations and the level of service delivered. It's all about capturing and organizing information in a way that lets insurance carriers automate processes, enhance customer experience, and increase customer satisfaction and loyalty."
The Info Insight Platform (kodakalaris.com/go/infoinsightnews) is a comprehensive suite of solutions that provides significant enhancements in process efficiency and customer experience. The platform provides intelligent understanding and management of incoming documents and customer communications, regardless of format and structure. With Info Insight, every piece of incoming, claim-related information -- from different sources (agent, customer), in multiple formats, and at various times -- is identified and seamlessly routed into a relevant workflow. Info Insight uses self-learning classification, extracts and enriches data through integration with existing systems, and provides agents with suggestive responses, allowing them to select, edit and send a final response with a few mouse clicks. It significantly reduces the need for rekeying and other time-consuming manual activities. Through insightful automation, the platform dramatically decreases processing times from the point of notification to reimbursement -- up to 90% for some insurance carriers.
"The claims handling process is a significant paint point for insurance carriers as it has a large impact on the profitability as well as the ability to retain customers," added Hughes. "We look forward to sharing our insights on the latest technology and best practices with attendees of the ACE conference."
To see a video on the Info Insight platform, please visit kodakalaris.com/go/infoinsightnews. A white paper on achieving more efficient claims processing is also available at www.kodakalaris.com/go/claimswp.
About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry-leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.
(i) World Insurance Report 2013, Capgemini, 2013
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Oct. 27, 2016 11:00 AM EDT Reads: 1,136
Intelligent machines are here. Robots, self-driving cars, drones, bots and many IoT devices are becoming smarter with Machine Learning. In her session at @ThingsExpo, Sudha Jamthe, CEO of IoTDisruptions.com, will discuss the next wave of business disruption at the junction of IoT and AI, impacting many industries and set to change our lives, work and world as we know it.
Oct. 27, 2016 11:00 AM EDT Reads: 140
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, discussed the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filterin...
Oct. 27, 2016 11:00 AM EDT Reads: 3,045
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
Oct. 27, 2016 11:00 AM EDT Reads: 2,082
In his session at Cloud Expo, Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, will provide economic scenarios that describe how the rapid adoption of software-defined everything including cloud services, SDDC and open networking will change GDP, industry growth, productivity and jobs. This session will also include a drill down for several industries such as finance, social media, cloud service providers and pharmaceuticals.
Oct. 27, 2016 10:30 AM EDT Reads: 2,075
DevOps is speeding towards the IT world like a freight train and the hype around it is deafening. There is no reason to be afraid of this change as it is the natural reaction to the agile movement that revolutionized development just a few years ago. By definition, DevOps is the natural alignment of IT performance to business profitability. The relevance of this has yet to be quantified but it has been suggested that the route to the CEO’s chair will come from the IT leaders that successfully ma...
Oct. 27, 2016 10:30 AM EDT Reads: 16,633
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Oct. 27, 2016 10:15 AM EDT Reads: 1,397
We are always online. We access our data, our finances, work, and various services on the Internet. But we live in a congested world of information in which the roads were built two decades ago. The quest for better, faster Internet routing has been around for a decade, but nobody solved this problem. We’ve seen band aid approaches like CDNs that attack a niche's slice of static content part of the Internet, but that’s it. It does not address the dynamic services-based Internet of today. It doe...
Oct. 27, 2016 10:15 AM EDT Reads: 2,027
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Oct. 27, 2016 10:15 AM EDT Reads: 3,198
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Oct. 27, 2016 09:15 AM EDT Reads: 2,156
By now most people have either created their configuration management solution or are just embarking on this journey. In his session at @DevOpsSummit at 19th Cloud Expo, Marco Ceppi, a DevOps Engineer working at Canonical, will discuss how to take configuration management to the next level with modelling and orchestration. He will also discuss how and why people are moving from a machine-centric view to a service/application-oriented view of deployments, and how you can leverage the knowledge a...
Oct. 27, 2016 09:00 AM EDT Reads: 2,048
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
Oct. 27, 2016 08:45 AM EDT Reads: 11,585
In the 21st century, security on the Internet has become one of the most important issues. We hear more and more about cyber-attacks on the websites of large corporations, banks and even small businesses. When online we’re concerned not only for our own safety but also our privacy. We have to know that hackers usually start their preparation by investigating the private information of admins – the habits, interests, visited websites and so on. On the other hand, our own security is in danger bec...
Oct. 27, 2016 08:15 AM EDT Reads: 524
Enterprises have been using both Big Data and virtualization for years. Until recently, however, most enterprises have not combined the two. Big Data's demands for higher levels of performance, the ability to control quality-of-service (QoS), and the ability to adhere to SLAs have kept it on bare metal, apart from the modern data center cloud. With recent technology innovations, we've seen the advantages of bare metal erode to such a degree that the enhanced flexibility and reduced costs that cl...
Oct. 27, 2016 07:45 AM EDT Reads: 523
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Oct. 27, 2016 07:30 AM EDT Reads: 1,952