|By Marketwired .||
|June 25, 2014 11:44 AM EDT||
SAN FRANCISCO, CA -- (Marketwired) -- 06/25/14 -- For businesses that handle large volumes of calls each day, it is important to have the right system in place to be able to make sure that all of the calls are being answered promptly. There are some businesses that struggle with this concept and many great relationships and opportunities go to waste due to this. The good for these businesses is that it is not too late to make a move to a call center software provider and begin salvaging those relationships.
Call center software providers allow businesses of all sizes to function at a high level when they receive a high quantity of callers. These providers also offer great additional features that can help even the smallest businesses be portrayed as a larger corporation. Call recordings, personalized greetings, reports, monitoring and more all help businesses grow their relationships with customers and help businesses internally on what is working well and what aspects they need to improve on.
The specialists at Voxilla.com know how important business to business relationships are and how call center software providers play into that role. They recently determined the ones that focus on improving those relationships. For their ranking, the specialists looked at additional features, ease of use, overall price and more. Businesses that are thinking of installing some new software or beginning their search to find the best provider can use this list as a guide to get themselves started.
8x8, Inc. has been around for quite some time. They have perfected their VoIP services and have a very strong call center software package. Their services work in the cloud and they are focused on helping businesses communicate better with their clients in a timely fashion. Their call center software is simple to use and easy to get started with. Their service is secure and it helps supervisors be able to tell how their employees are doing with real time reporting and customer service tools.
SafeSoft Solutions help improve call agents skills and do so by making their service easy to use and navigate through. One of the highlights of their service is that calls can be directed to the same agents again and again. This means if a call is lost or needs multiple calls to find a solution, a caller can speak to the same representative each time to avoid any confusion or having to explain the same situation again to a new agent. Their prices are very competitive and their team is very easy to get in touch with.
4PSA uses a cloud system for their call center products as well. 4PSA has innovative technology that combines conferencing, messaging, video, faxing and more. Their services have real time reporting to help supervisors and employees track campaigns and their prices are some of the best on the market. 4PSA has a smart system that is easy to use and install. They are a top name on the market for call center software and their customers rave about their services.
Businesses that are interested in learning more about call center software and call center software providers should visit http://voxilla.com/call-center-software/.
Voxilla.com is an authority business and residential VoIP service provider site that offers comparison tools to help businesses and residences to help find the best VoIP provider for them.
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