News Feed Item

Banca Popolare di Bari Partners with NCR to Bring Its Innovative Branch Vision to Life

NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, and Banca Popolare di Bari, one of Italy’s largest banks, announced today that NCR has been selected as the partner of choice to help the bank design and implement its vision for an innovative ‘branch of the future.’ This includes the first European deployment of NCR Interactive Banker, software-based technology that unlocks a modern branch experience by eliminating queues, teller counters and vaults in smaller, more personal branches to better connect with customers.

Initially, Banca Popolare di Bari will deploy NCR Interactive Banker to flagship branches in 2014, and also plans to implement NCR Interactive Teller at a future date. With many branches across Italy and aggressive growth planned over the next few years, Banca Popolare di Bari is looking to improve customer service and operational efficiency by evolving its branch experience. This includes a focus on offering new and extended services to retail customers. The bank expects to open additional ‘branches of the future’ in 2015.

Interactive Banker includes two components: an advanced financial services kiosk with a sleek, modern design that alone can complete as much as 90 percent of typical branch transactions, such as large cash withdrawals and complex deposits. The second component provides bank employees with tablet PCs linked to real-time customer information, freeing employees to roam the branch and assist customers as they conduct transactions on the kiosks. Watch video of how Interactive Banker works here.

Interactive Banker makes banking more personal, allowing bank employees to provide more valuable assistance to customers. Bank employees are instantly alerted to customers that need attention, including a forgotten PIN or malfunctioning card, or intervening / overriding transactions when appropriate (e.g. request for cash withdrawal that is over daily limit). It also allows bank employees to personalize the experience, explaining targeted financial product offers with selected customers, when suitable.

“Allowing customers to bank on their own terms is at the heart of how financial institutions are evolving their branch and omni-channel banking services,” said Lorenza Sbarbaro, director of Financial Services, NCR Italy. “Banca Popolare di Bari has a strong vision of how they wish to achieve this and we are proud to be their partner of choice for branch transformation.”

Interactive Banker is part of the NCR Interactive Services portfolio that also includes Interactive Teller. This unique software-driven solution allows retail bankers to deliver the branch teller experience to their customers anywhere and anytime using the ATM channel. Customers have the choice of full self-service, or calling for a centralized video teller to support complex transactions, account servicing or sales motions. The customer enjoys live, highly personalized audio / video interaction with the teller, who takes full remote control of the ATM functions to replicate in-branch teller service in a highly cost effective manner. This approach allows financial institutions to efficiently expand their teller hours of service.

Underpinning the NCR hardware is NCR APTRA Activate, an advanced self-service ATM software application that enables complex multi-channel banking operations. APTRA Activate is part of the NCR Cx Banking suite of consumer transaction technology that performs a variety of functions, including delivering secure transactions, managing consumer facing channels and building customer relationships. APTRA Activate uses a Windows®-based XFS interface, facilitating an open software environment and making it vendor independent. APTRA is the world’s most deployed* multi-vendor ATM software family. The flexible software family is particularly relevant as financial institutions deploy more sophisticated functions at the ATM, such as voice control, cashless payments, advanced deposit, personalization, targeted marketing and integration with other channels.

*According to data from RBR

About NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site: www.ncr.com, http://www.ncrsilver.com

Twitter: @NCRCorporation

Facebook: www.facebook.com/ncrcorp

LinkedIn: www.linkedin.com/company/ncr-corporation

YouTube: www.youtube.com/user/ncrcorporation

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
So you think you are a DevOps warrior, huh? Put your money (not really, it’s free) where your metrics are and prove it by taking The Ultimate DevOps Geek Quiz Challenge, sponsored by DevOps Summit. Battle through the set of tough questions created by industry thought leaders to earn your bragging rights and win some cool prizes.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU’s GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes.
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...