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Creating Better Customer Journeys is the Goal of the Customer Service Experience Conference
|By Business Wire
|July 2, 2014 02:34 PM EDT
The path to better customer service could begin at the 2014 Customer
Service Experience conference, August 18-20 at the New York Marriott
Organizers of this year’s conference have planned an agenda focused on
finding ways to deliver superb end-to-end experiences based on customer
needs. Industry leaders say that creating a smooth customer journey
should be the goal of any enterprise, and it is not easily accomplished
when new strategies and technologies are constantly changing the
dynamics of the customer relationship.
“These are complicated times that demand creative answers,” says Esteban
Kolsky, Customer Service Experience conference chair and founder of
ThinkJar. “The constantly changing demands of customers coupled with the
frequent introduction of new tools challenge the ability of enterprises
to achieve excellence in customer service.”
The 2014 conference will bring together seasoned practitioners with
detailed case studies, expert consultants with real-life experiences and
thought leaders with methodologies and frameworks to help attendees
understand the present and prepare for the future. The Customer Service
Experience conference is the answer to “a thirst for knowledge about
customer service,” says Kolsky.
The Customer Service Experience conference is co-located with the
SpeechTEK and CRM Evolution conferences and the Customer Solutions Expo,
a combined showcase of leading sales, marketing, customer service, and
speech recognition solutions.
Information about each of the conferences and the Expo is available at
the following websites: www.custservexperience.com,
Qualified media representatives are invited to attend the conferences
and Expo. Registration is open to working journalists and analysts with
commercial news organizations, research and investment firms and online
media. Media representatives should request credentials at www.custservexerience.com/2014/NewsRoom.aspx.
About Customer Service Experience
The Customer Service Experience (www.custservexperience.com)
conference focuses on the multichannel customer service environment and
the effective use of traditional and new communications channels,
including the use of social media and mobile devices.
Launched in 1995, the SpeechTEK Conference (www.speechtek.com)
is recognized worldwide as the industry’s premier event focusing on
products, services, applications, solutions and innovations using speech
technologies. The trade show and educational conference attract a global
network of speech technology providers and enterprise customers who are
developing and implementing speech solutions.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.crmevolution.com)
showcasing the latest ideas and trends in customer relationship
management. CRM practitioners, consultants and other leading voices in
the industry meet annually at CRM Evolution to share and discuss the
latest ideas, strategies, innovations, and services and solutions from
the world’s leading companies. CRM Evolution, destinationCRM.com, and CRM
magazine are properties of CRM Media, a division of Information Today,
About Customer Solutions Expo
The Customer Solutions Expo (www.customersolutionsexpo.com)
is a showcase of strategies and solutions from the leading sales,
marketing, customer service, and speech recognition providers.
About Information Today
Information Today, Inc. (www.infotoday.com)
is a leading publisher and conference organizer in the field of
technology and technology applications in today’s enterprise. In
addition to producing the CRM Evolution, SpeechTEK and Customer Service
Experience conferences, Information Today, Inc. also publishes CRM
and Speech Technology magazines and their corresponding websites (www.destinationCRM.com
The company also publishes Streaming Media, KMWorld, Database
Trends and Applications, and EContent magazines.
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