Welcome!

News Feed Item

Sprint’s Network and Emergency Response Operations Stand Ready for Tropical Storm Arthur

As Tropical Storm Arthur continues its path along the Atlantic coast and is forecast to strengthen into a Category 1 hurricane before reaching parts of North Carolina, Sprint (NYSE:S) is preparing its network, mobilizing Network Disaster Recovery staff and equipment, and strategically staging Sprint Emergency Response Team (ERT) personnel and resources to serve customers and mitigate storm impact.

Sprint’s preparations include:

  • Actively monitoring Tropical Storm Arthur’s increasing strength and continued path while instituting flood prevention measures at Sprint network facilities and retail stores.
  • Fully fueling permanent generators along the storm’s anticipated track and mobilizing portable generators into threatened areas to ensure they’re available to meet response needs based on the current track and intensity of Arthur’s wind speeds and rainfall.
  • Verifying operational readiness of generators and emergency equipment at all mobile switching centers and network Points of Presence (POP) in the storm’s path – the facilities where traffic enters and leaves the company’s global IP network, which facilitate dedicated data services for Sprint’s corporate and government customers, as well as other critical communications.
  • Ensuring Sprint network strike teams are on standby and ready to deploy following Arthur’s landfall and assess impact on Sprint facilities.
  • Providing any local public safety agency in need of emergency communications assistance with 14 days of service free of charge for 25 Sprint ERT wireless devices in states where an official “state of emergency” has been declared.
  • Preparing and mobilizing the Sprint Emergency Response Team’s SatCOLT (Satellite Cell on Light Truck) assets, mobile phone and broadband devices, reservist staff and other equipment to provide wireless communications service to local first responders, emergency command centers and other public safety officials in the field.

Whenever a hurricane or tropical storm threat is issued, Sprint’s Network Disaster Recovery and Emergency Response teams implement a standard preparedness and response plan approximately 24 to 72 hours before the storm is predicted to make landfall, including:

Additionally, with the continued launch of America’s Newest Network in 443 cities – including the hurricane-prone areas of Fort Lauderdale, Fla.; Houston; Miami; New Orleans; Orangeburg, S.C.; Wilmington, N.C.; and West Palm Beach, Fla. – Sprint’s network strives to provide the following during emergency weather events:

  • A better wireless coverage footprint and overlap to compensate if a cell site is impacted from a natural disaster.
  • Enhanced wireless data and voice capacity due to modernized network hardware and software.
  • Reduction of blocked voice calls during mass calling events.

Sprint and NextRadio provide free emergency FM radio access

For customers looking for additional communications resources during an emergency, Sprint exclusively offers the NextRadio® interactive FM radio application, which receives FM radio broadcasts in a user’s local area through a built-in FM tuner inside the smartphone. Available on select Sprint, Boost Mobile and Virgin Mobile USA Android-powered smartphones, the free Google Play app allows consumers to listen to FM radio stations on the go.

By downloading NextRadio, Sprint, Boost Mobile and Virgin Mobile USA customers can use their Android smartphone to receive news and information from local broadcast affiliates during times of emergency. FM radio can be a lifeline to citizens when other communication networks suffer disaster- related outages, such as hurricanes.

Sprint is committed to serving the emergency response community

The first of its kind in the industry, the Sprint Emergency Response Team (ERT) was created in 2002 as a cross-functional group of full-time and seasoned personnel with expertise in providing immediate restoration of wireless voice, data and IP service, and communications coordination among disaster relief and emergency response agencies, public safety officials and medical personnel.

Since its inception, Sprint ERT has conducted more than 6,100 deployments, and provided emergency wireless support for close to 2,500 events, including recently supporting the Army National Guard during an April 2014 training exercise in Alaska, the 2013 tornados in Moore, Okla., the 2013 Presidential Inauguration and the 2013 LAX Air Exercise.

To facilitate this multi-agency coordination during times of an emergency, Sprint ERT maintains an inventory of 10,000 Sprint handsets, mobile broadband devices, and fully charged Sprint Direct Connect phones at secured facilities.

In addition to having experience in military and public safety communications, continuity management, and disaster response, Sprint ERT is supported year-round and nationwide by an ERT Reservist program. These close a thousand ERT Reservists are trained annually on all aspects of Incident Command System (ICS), National Incident Management System (NIMS), Emergency Operation Center (EOC) staffing and management, and disaster response.

Sprint ERT also maintains a 24-hour hotline, 365 days a year to rapidly address client needs round the clock. In addition, during times of state and federally declared national disasters, Sprint ERT provides 25 mobile devices and wireless service free of charge for 14 days from the date of declaration to state and local agencies.

Preparedness and post-storm tips for Sprint customers

Wireless consumers are also encouraged to use the following tips to prepare for a hurricane, severe flood or other natural disasters:

  • Wireless networks sometimes experience heavy traffic during emergency events, so remember to send text messages, rather than call.
  • Keep your wireless phone and backup batteries charged, but be aware that an interruption of wireline and commercial power could affect wireless calls. If possible, get extra batteries and charge them.
  • In times of commercial power outages, a car adapter for your wireless phone can enable you to recharge the battery.
  • Keep phones and necessary accessories in a sealed plastic bag to avoid water damage.
  • Load family and emergency numbers into your wireless phone.
  • Use your Sprint phone to take digital pictures or video of your property and valuables before the storm hits. Upload the images to a cloud service so you have "before" pictures in the event of any storm damage.

For more information about Sprint’s hurricane preparation efforts, or to learn what you can do to prepare for a major storm, visit www.sprint.com/hurricaneinformation. Public safety officials seeking information about services from the Sprint Emergency Response Team should call 1-888-639-0020 or email [email protected].

About Sprint

Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served nearly 55 million customers as of March 31, 2014 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America in 2011, 2012 and 2013. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Cybersecurity is a critical component of software development in many industries including medical devices. However, code is not always written to be robust or secure from the unknown or the unexpected. This gap can make medical devices susceptible to cybersecurity attacks ranging from compromised personal health information to life-sustaining treatment. In his session at @ThingsExpo, Clark Fortney, Software Engineer at Battelle, will discuss how programming oversight using key methods can incre...
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyor belt between the Software Factory and production stages. Artifacts are ...
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.
Quickly find the root cause of complex database problems slowing down your applications. Up to 88% of all application performance issues are related to the database. DPA’s unique response time analysis shows you exactly what needs fixing - in four clicks or less. Optimize performance anywhere. Database Performance Analyzer monitors on-premises, on VMware®, and in the Cloud, including Amazon® AWS and Azure™ virtual machines.
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
Developers want to create better apps faster. Static clouds are giving way to scalable systems, with dynamic resource allocation and application monitoring. You won't hear that chant from users on any picket line, but helping developers to create better apps faster is the mission of Lee Atchison, principal cloud architect and advocate at New Relic Inc., based in San Francisco. His singular job is to understand and drive the industry in the areas of cloud architecture, microservices, scalability ...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...