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Research and Markets: 2014 Report on the International Intelligent Virtual Assistant Market - Forecasts to 2018

Research and Markets ( has announced the addition of the "2014 Report on the International Intelligent Virtual Assistant Market - Forecasts to 2018" report to their offering.

To remain competitive, every enterprise, even SMEs, is deploying IVAs in their business processes. Demand for cloud-based IVAs is growing as it is based on a "pay-per-use" concept and is affordable, even for SMEs. These IVAs offer a personalized service to customers and increase brand loyalty and drive productivity of an enterprise. For instance, Oracle Corp. offers the Oracle RightNow Virtual Assistant Cloud Service, which has key features such as customer language, proactive engagement, live chat escalation, mobile support, and customer portal widgets.

According to the report, the growth of the Global IVA market is driven by many factors, and one such major driver is the increasing demand for automated knowledge management. Enterprises need virtual assistants to manage a large amount of data through automatic database searches and to retrieve relevant details. They check vast product catalogues to guide customers to a product selection that matches their requirement, which increases enterprise sales.

Key Topics Covered:

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

04. Market Research Methodology

05. Introduction

06. Market Landscape

07. Market Segmentation by End-users

08. Geographical Segmentation

09. Global Intelligent Virtual Assistant MarketBuying Criteria

10. Market Growth Drivers

11. Drivers and their Impact

12. Market Challenges

13. Impact of Drivers and Challenges

14. Market Trends

15. Trends and their Impact

16. Vendor Landscape

17. Key Vendor Analysis

18. Other Reports in this Series

Companies Mentioned:

  • Creative Virtual Ltd.
  • eGain Corp.
  • IntelliResponse Systems Inc.
  • Next IT Corp.
  • Nuance Communications Inc.
  • Anboto
  • Ecreation
  • Eidoserve Inc.
  • Inbenta Technologies Inc.
  • Indisys Technology Group Corp
  • Speak Toit
  • Stanush Technologies
  • Synthetix Ltd.
  • The Selfservice Co.
  • Vi-Clone Corp.
  • Virtual Zone Ltd.

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