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Blackbaud Heightens Focus on Operational Excellence
|By Business Wire
|July 10, 2014 01:30 PM EDT
Blackbaud, Inc. (Nasdaq: BLKB),a
leading global provider of software and services for nonprofits, today
announced two key leadership hires to oversee a newly formed function
chartered with driving customer satisfaction through operational
excellence and quality improvement. Bringing more than 60 years of
combined leadership experience, Steve Halleck assumed the role of vice
president of business operations, and Steve Hodlin joins as director of
The formation of this dedicated function follows a commitment to a new
standard of quality made by Blackbaud CEO Mike Gianoni in May.
“Blackbaud is committed to bringing the best thinking, innovation and
quality to our products and services, while delivering an outstanding
customer experience,” said Gianoni. “Steve Halleck and Steve Hodlin’s
combined expertise will catalyze increased operational improvements
across Blackbaud that will position our nonprofit customers for even
As leader of the new function, Halleck brings significant experience
leading teams to operational excellence and enhanced business
performance. Most recently, as senior vice president, group operations,
Financial Institutions Group at Fiserv, Inc., (Nasdaq: FISV) he oversaw
business planning, best practice operationalization, quality improvement
and strategic initiative execution for seven businesses with $1 billion
in combined revenue contribution. Halleck also served in a variety of
other software engineering, quality assurance, and operational maturity
roles throughout his 32-year career in technology services.
“I’m excited to join such a talented team that is so passionate about
their work and the nonprofits they serve,” said Halleck. “Blackbaud’s
heightened focus on operational excellence will allow us to consistently
innovate with increased efficacy, engage opportunities with agility and
deliver a high-value experience for nonprofit customers as they work to
change the world.”
Joining Halleck is Steve Hodlin, a nationally-recognized expert in
process improvement, lean six sigma and quality management. Hodlin
previously served as vice president, performance excellence at Video
Gaming Technologies, Inc. where he delivered a systematic improvement
process that increased organizational effectiveness while significantly
driving down operating expenses. During his 30+ year career, Hodlin has
applied his quality and process improvement expertise in several
industries, including financial services, semiconductor equipment, and
data communications and internetworking.
“I look forward working alongside the dedicated and passionate Blackbaud
team as we come together to provide customers with increased value
through standard-setting product quality, service and support,” said
Serving the nonprofit and education sectors for 30 years, Blackbaud
combines technology and expertise to help organizations achieve their
missions. Blackbaud works with more than 30,000 customers in over 60
countries that support higher education, healthcare, human services,
arts and culture, faith, the environment, independent K-12 education,
animal welfare and other charitable causes. The company offers a full
spectrum of cloud-based and on-premise software solutions and related
services for organizations of all sizes including: fundraising,
relationship management (CRM), financial
and vertical-specific solutions. Using Blackbaud technology, these
organizations raise more than $100 billion each year. Recognized as a
top company by Forbes, InformationWeek, and Software Magazine and
honored by Best Places to Work, Blackbaud is headquartered in
Charleston, South Carolina and has operations in the United States,
Australia, Canada, Ireland the Netherlands and the United Kingdom. For
more information, visit www.blackbaud.com.
Except for historical information, all of the statements, expectations,
and assumptions contained in this news release are forward-looking
statements that involve a number of risks and uncertainties. Although
Blackbaud attempts to be accurate in making these forward-looking
statements, it is possible that future circumstances might differ from
the assumptions on which such statements are based. In addition, other
important factors that could cause results to differ materially include
the following: general economic risks; uncertainty regarding increased
business and renewals from existing customers; continued success in
sales growth; management of integration of acquired companies and other
risks associated with acquisitions; risks associated with successful
implementation of multiple integrated software products; the ability to
attract and retain key personnel; risks related to our dividend policy
and share repurchase program, including potential limitations on our
ability to grow and the possibility that we might discontinue payment of
dividends; risks relating to restrictions imposed by the credit
facility; risks associated with management of growth; lengthy sales and
implementation cycles, particularly in larger organization;
technological changes that make our products and services less
competitive; and the other risk factors set forth from time to time in
the SEC filings for Blackbaud, copies of which are available free of
charge at the SEC’s website at www.sec.gov
or upon request from Blackbaud's investor relations department. All
Blackbaud product names appearing herein are trademarks or registered
trademarks of Blackbaud, Inc.
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