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Ion Bank Expands Its Use of NCR Interactive Video Technology
|By Business Wire
|July 21, 2014 08:01 AM EDT
Bank, a community bank serving customers in Connecticut, is
increasing its use of interactive video technology from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
Since the bank introduced the technology in its Wallingford location in
2012, Ion Bank customers have responded positively to use of the
technology that lets them perform a full range of teller transactions
with a live teller via video. In response, Ion Bank has added four
additional NCR Interactive Teller units to two branches in Waterbury and
With NCR Interactive Teller, a live teller takes remote control of the
device while engaging the customer over two-way video, providing a
personalized experience. The solution provides live teller services for
clients who want the human touch, and also offers more services than can
be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers, remote tellers can provide cash
beyond ATM limits, assist in mortgage payments, transfers, and more.
Ion Bank’s interactive tellers work out of the New Haven Road location
in Naugatuck and can support customers at any of the bank’s six
Interactive Teller units. Video collaboration and transaction processing
can both reduce operating costs by centralizing tellers across multiple
branches, while still connecting customers and tellers in a face to
face, highly personal engagement. This expansion of NCR Interactive
Teller has also freed branch staff to focus on the service needs of
customers visiting the branch.
“Our customers have responded enthusiastically to this technology,” said
Dawn D. Orsini, Vice President of Retail Banking, Ion Bank. “This is a
great opportunity to give our customers the added convenience of longer
banking hours. Our interactive Tellers enable us to leverage the latest
technology with the traditional banking experience. It was a natural
step to expand our use of this technology to additional locations
throughout our service area.”
Through Interactive Teller, Ion Bank is able to extend teller service
hours even after the branch is closed, now offering teller availability
from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 3 p.m.
Saturday, an additional 27 hours of banking services per week.
“NCR Interactive Teller is changing the way consumers bank and helping
our customers meet the needs of the consumer,” said Jed Taylor, vice
president and general manager, NCR Interactive Services. “Through
assisted-service technology such as Interactive Teller, consumers are
banking at times convenient to them while maintaining a personal touch
with their bank.”
Assisted service allows consumers to receive all the benefits of
self-service convenience and accessibility with the added benefit of
personal staff interaction. Of the more than 100 financial
institutions that have implemented assisted-service strategies globally,
98 percent chose NCR.1
About Ion Bank
Ion Bank, a wholly owned subsidiary of Ion Financial, MHC, has been
serving customers throughout Connecticut’s Greater Naugatuck Valley and
central Connecticut since 1870. Locally owned, the bank is committed to
helping customers as well as the community at large. Ion Bank offers
personal banking, business banking and financial services at its 17
branch locations. For more information, visit ionbank.com or call
203.729.4442. You can “Like Us” on Facebook at facebook.com/ionbank and
“Follow Us” on Twitter at twitter.com/ion_bank.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
(1) Based on NCR estimates
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