News Feed Item
Ion Bank Expands Its Use of NCR Interactive Video Technology
|By Business Wire
|July 21, 2014 08:01 AM EDT
Bank, a community bank serving customers in Connecticut, is
increasing its use of interactive video technology from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
Since the bank introduced the technology in its Wallingford location in
2012, Ion Bank customers have responded positively to use of the
technology that lets them perform a full range of teller transactions
with a live teller via video. In response, Ion Bank has added four
additional NCR Interactive Teller units to two branches in Waterbury and
With NCR Interactive Teller, a live teller takes remote control of the
device while engaging the customer over two-way video, providing a
personalized experience. The solution provides live teller services for
clients who want the human touch, and also offers more services than can
be conducted on an ATM or other self-service devices. For instance,
customers can perform secure transactions without using a traditional
ATM card and, like branch tellers, remote tellers can provide cash
beyond ATM limits, assist in mortgage payments, transfers, and more.
Ion Bank’s interactive tellers work out of the New Haven Road location
in Naugatuck and can support customers at any of the bank’s six
Interactive Teller units. Video collaboration and transaction processing
can both reduce operating costs by centralizing tellers across multiple
branches, while still connecting customers and tellers in a face to
face, highly personal engagement. This expansion of NCR Interactive
Teller has also freed branch staff to focus on the service needs of
customers visiting the branch.
“Our customers have responded enthusiastically to this technology,” said
Dawn D. Orsini, Vice President of Retail Banking, Ion Bank. “This is a
great opportunity to give our customers the added convenience of longer
banking hours. Our interactive Tellers enable us to leverage the latest
technology with the traditional banking experience. It was a natural
step to expand our use of this technology to additional locations
throughout our service area.”
Through Interactive Teller, Ion Bank is able to extend teller service
hours even after the branch is closed, now offering teller availability
from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 3 p.m.
Saturday, an additional 27 hours of banking services per week.
“NCR Interactive Teller is changing the way consumers bank and helping
our customers meet the needs of the consumer,” said Jed Taylor, vice
president and general manager, NCR Interactive Services. “Through
assisted-service technology such as Interactive Teller, consumers are
banking at times convenient to them while maintaining a personal touch
with their bank.”
Assisted service allows consumers to receive all the benefits of
self-service convenience and accessibility with the added benefit of
personal staff interaction. Of the more than 100 financial
institutions that have implemented assisted-service strategies globally,
98 percent chose NCR.1
About Ion Bank
Ion Bank, a wholly owned subsidiary of Ion Financial, MHC, has been
serving customers throughout Connecticut’s Greater Naugatuck Valley and
central Connecticut since 1870. Locally owned, the bank is committed to
helping customers as well as the community at large. Ion Bank offers
personal banking, business banking and financial services at its 17
branch locations. For more information, visit ionbank.com or call
203.729.4442. You can “Like Us” on Facebook at facebook.com/ionbank and
“Follow Us” on Twitter at twitter.com/ion_bank.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
(1) Based on NCR estimates
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be.
We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Dec. 7, 2016 07:30 AM EST Reads: 814
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Dec. 7, 2016 06:45 AM EST Reads: 1,993
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Dec. 7, 2016 06:30 AM EST Reads: 1,801
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MyS...
Dec. 7, 2016 06:15 AM EST Reads: 5,325
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 7, 2016 05:15 AM EST Reads: 1,054
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 7, 2016 04:00 AM EST Reads: 866
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2017 New York
The 7th Internet of @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, New York.
Chris Matthieu is the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flo...
Dec. 7, 2016 02:00 AM EST Reads: 627
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Dec. 7, 2016 01:45 AM EST Reads: 6,164
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
Dec. 7, 2016 01:15 AM EST Reads: 1,879
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value.
In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Dec. 7, 2016 01:00 AM EST Reads: 1,618
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files.
In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Dec. 7, 2016 12:45 AM EST Reads: 3,938
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
Dec. 7, 2016 12:45 AM EST Reads: 1,245
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Dec. 7, 2016 12:15 AM EST Reads: 1,377
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential.
Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dec. 7, 2016 12:15 AM EST Reads: 1,033
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Dec. 7, 2016 12:00 AM EST Reads: 1,278