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McKesson Launches New Adherence Performance Solution

McKesson Pharmacy Systems and Automation (MPS&A) will launch its new Adherence Performance reporting solution today at 2014 McKesson ideaShare. The new solution uses pharmacy data to provide pharmacies with the actionable data they need to help make an impactful improvement on the adherence of their patient base.

“Many solutions on the market today can assist pharmacies in the execution of an adherence program, but our solution uses a combination of the customers’ own pharmacy data and our proprietary algorithm to help bring focus and fast results to any adherence program implemented by our customers,” said Emilie Ray, president MPS&A.

McKesson ran a successful pilot program on the new solution with some of its EnterpriseRx® customers over the past few months to test its success in various pharmacy models. Participants widely agreed that the new solution helped them set a direction and implement measurement goals for their adherence programs.

“Stores that currently struggle, and maybe avoid looking for a solution to adherence, find the current solutions to be overwhelming or a financial burden to their business, but this type of solution, which is simple, inexpensive and doable, helps make their goals a little easier to achieve,” said Hashim Zaibak, RPh. and proprietor of Hayat Pharmacy, Milwaukee.

While Zaibak and his team have always placed importance on adherence for the sake of each patient’s health, he believes that the Adherence Performance Solution has made an impact in the short time they’ve being using it.

“We have our own programs we used for adherence, but we had misses because we tried to identify patients manually,” he said. “The Adherence Performance solution helped us identify all of our opportunities and ultimately help more patients become adherent.”

Not shying away from the business benefits of the Adherence Performance solution, Zaibak stated that a successful adherence program aligns to a successful future for retail pharmacies.

“We’ve always known that adherence is important because it’s the right thing for the patient, but now plan bonuses are being impacted significantly by their CMS Star ratings. Pharmacies that perform really well with adherence will continue to be part of certain networks, but those who don’t run the risk of being excluded,” Zaibak said.

This latest service offering from MPS&A provides pharmacies with an adherence rating similar to the CMS Star Ratings provided to health plans. This rating can help pharmacies understand their adherence rating by organizing pharmacy management system data and giving pharmacies succinct information on target patients who should be included in an adherence program.

The new adherence solution from MPS&A also provides pharmacies with the following reports:

  • Dashboard summary: Shows the organization’s overall adherence rating for all locations along with benchmarking data showing how the organization compares to the rest of its market. This summary also shows the organization’s adherence rating trend over time.
  • Adherence ratings by pharmacy location: Pharmacies can understand which locations have higher and/or lower ratings to target improvement plans by location
  • Adherent patient target number: Specifies how many additional patients need to be adherent to increase rating
  • Adherence rating by plan: Report for pharmacies to share with plans to show their current adherence rating and improvement over time
  • Target patient list: Summary list of patients to target for an adherence program
  • Patient group summary: Report by patient group set up in the pharmacy management system

To learn more about MPS&A’s Adherence Performance Solution visit The launch of this product will occur at McKesson ideaShare, which takes place July 21-July 24 at the Gaylord Palms Resort in Orlando, Fla. McKesson ideaShare is an annual tradeshow that brings community pharmacy owners and representatives together to network and share new ideas. For more information on McKesson ideaShare 2014, visit

About McKesson Corporation

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit

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