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Millions of Millennial Workers Need Attention of Corporate IT, According to CompuCom Survey

CompuCom, a leading technology infrastructure services company, today announced the results of an online survey showing that IT organizations are not taking major steps to support millennial employees in the workplace today. Forty-five million millennials born between 1979 and 1999 are today a force in the workplace that companies aren’t giving a great deal of attention, according to the CompuCom poll – and by 2025 they will represent approximately 75 percent of the global workforce, according to The Deloitte Millennial Survey, January 2014.

The poll collected 256 responses from IT professionals across multiple industries from April 21 – June 12, 2014.

According to CompuCom Chief Technology Officer Sam Gross, “The move toward ‘bring your own device,’ or BYOD, and support of mobile devices is in large part a response to social media and the power of consumerization that has been championed by all age groups. In that respect, it’s not surprising that some IT organizations don’t see a need to focus specifically on millennial workers. At the same time, millennials are out in front of tech trends, so a failure to stay connected to their needs for the ‘next new thing’ could cost organizations the loyalty and retention of these younger employees.”

According to industry data, 64 percent of millennials – who switch their attention between media platforms such as laptops, smartphones, tablets and television an average of 27 times per hour – ask about social media policies during job interviews, and 24 percent say it would be a key factor in accepting an offer.

Respondents to CompuCom’s poll were asked, “What is your organization doing to support millennial employees?”
SMS/texting support – 11%
Support for mobile devices – 13%
Bring Your Own Device (BYOD) to work enablement – 21%
Walk-up/concierge technical support – 9%
Permitting use of social media at work – 13%
We’re not doing anything specific – 34%

In a related survey, CompuCom found that 96 percent of 922 IT decision makers believe that BYOD increases the risk to corporate networks and data. The survey, conducted early in 2014, polled IT professionals across multiple industries and age groups.

Added Gross, “With almost a quarter of respondents telling us their companies are enabling BYOD, and knowing this number will only increase, IT departments clearly need to find a way to enable millennials while also keeping their corporate networks secure. Hybrid support models are particularly attractive to the multi-generational workforce that our clients’ IT departments are supporting. Whether you’re a Gen-Xer who’s accustomed to getting support online, a Baby Boomer who calls the service desk and waits for your phone to be delivered, or a millennial who ‘buys, tries and discards’ technology, this approach keeps employees productive.”

CompuCom is helping many of the largest companies in the world deploy, secure and manage the technology and applications that their organizations require, including BYOD end-user support options that improve speed, agility and flexible capacity.

About CompuCom

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com.

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