|By Business Wire||
|July 22, 2014 11:30 AM EDT||
Lincoln Financial Group (NYSE:LNC) announced today that its Life insurance and Individual Annuity Customer Contact Centers have both been named to the Top 25 Call Centers in America by BenchmarkPortal for customer service excellence.
BenchmarkPortal’s annual Top 100 Contest has become one of the most highly regarded awards in the call center industry. The benchmarking study measures how well organizations are performing by evaluating their key metrics as compared to call centers from a wide variety of industries. Winners are chosen based on the highest statistical values for efficiency and effectiveness, using the world’s largest database of contact center metrics.
“Receiving two Top 25 rankings is not easy to do, and we congratulate the Individual Annuity and Life Contact Centers on this outstanding accomplishment,” said Bruce Belfiore, CEO, BenchmarkPortal.
“We are gratified to be exceeding industry benchmark results and to be recognized for providing a competitive advantage for both our Individual Annuity and Life insurance business partners and customers,” said Ken Solon, Senior Vice President, Shared Services and Information Technology, Lincoln Financial Group. “This achievement reinforces our commitment to continually improving the way we deliver the Lincoln experience and validates our focus on making it easier to do business with Lincoln.”
This is not the first time Lincoln’s call centers have been recognized by BenchmarkPortal for customer service excellence. “Last fall, our Individual Annuity Customer Contact Center team earned BenchmarkPortal’s Certified Center of Excellence designation upon the conclusion of our initial assessment, a rare and tremendous achievement,” said Nancy Jordan, Head of Individual Annuity Operations. Additionally, “Lincoln’s Life Customer Contact Center was recently recertified as a Center of Excellence for the second consecutive year, an outstanding accomplishment,” said Laura Dambier, Head of Partner Solutions. “We are so pleased to see that our knowledgeable and experienced teams are being recognized for delivering a consistent experience for our customers.”
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company has $209 billion in assets under management as of March 31, 2014. Learn more at www.LincolnFinancial.com.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
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