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MobileHelp® Receives Frost & Sullivan’s 2014 North American Price Performance Value Leadership Award
|By Business Wire
|July 23, 2014 08:04 AM EDT
MobileHelp®, a leader in Mobile Personal Emergency Response System
(M-PERS) solutions, today announced the company has been presented with
Frost & Sullivan’s 2014 North American Price Performance Value
Leadership Award in Personal Emergency Response Systems (PERS).
Frost & Sullivan recognized MobileHelp as the best-in-class industry
leader for the product value represented by its DUO system.
According to the Frost & Sullivan award findings: “Both the Classic and
DUO product series provide strong industry value for form factor
intuitiveness and utility, use cases, and overall annual cost. From a
customer satisfaction perspective, MobileHelp’s sales focus on return
guarantees, low obligatory service commitment, and easy product upgrade
makes it very attractive for buyers that are seeking emergency care
support without product risk.”
“This award illustrates MobileHelp’s continued commitment to providing
the best value, market-leading mobile PERS services and solutions to our
customers,” said Rob Flippo, CEO of MobileHelp.
Frost & Sullivan research analysts noted that MobileHelp has been at the
forefront of convenience and utility in the mPERS market since its
inception in 2009. With a continued dedication to broader
mHealth/medical device product goals to augment its core capabilities in
emergency response, Frost & Sullivan stated MobileHelp is well-poised to
expand a cost-effective product base across the medical and monitoring
spectrum over time.
As components of its product value measurement equation, the Frost &
Sullivan findings highlighted MobileHelp’s features and functionality,
ease of use, and service support, citing the following:
An inherent simplicity of design, with a basic call feature set
and an optional automatic fall detection technology, which received
the first ever mobile fall detection FDA approval in the U.S. market
Its emergency alert system and MobileHelp Connect online
history tracker for both caregivers and family notification of events,
which augments EMS notification and, in some cases, can act as a
standby system for non-critical events.
The concept of wearable convenience through MobileHelp’s
optional wristwatch form factor that reduces product bulk, damage
through movement or falls and, most importantly, reduces issues around
daily forgetfulness of use.
The two-step transition between the Classic and DUO product suites
allows customers to seamlessly upgrade from indoor only to mixed
Through its call center service partnerships , MobileHelp is
able to concentrate specifically on the improvement of product,
pricing and feature sets, while concomitantly providing best-in-class
trained operator support.
“Mobility is a key component of shifting customer expectations in
personal emergency response systems,” said Frost & Sullivan Research
Analyst Daniel Ruppar. “Providing systems which broaden flexibility,
while offering important ease of use, service support, and other
high-value factors are key characteristics of leadership in this
important senior-focused market.”
To that end, MobileHelp recently announced two new health monitoring
applications—an activity monitoring application and a medication
reminders application—used in conjunction with its PERS solutions and
automatic fall detection technology—the Fall Button™. The applications
utilize the hardware equipment already in place, making the system an
easy-to-use, affordable health-monitoring solution.
“MobileHelp will continue to leverage the strengths of its existing
cellular and mobile PERS solution to simultaneously offer our customers
the enhanced benefit of health and wellness monitoring,” said Flippo.
Frost & Sullivan Best Practices Awards identify exemplary achievements
within a multitude of industries and functional disciplines. The
analysis on best practices identifies companies, products, processes and
executives that have achieved world-class performances.
MobileHelp is America's leading provider of M-PERS (Mobile-Personal
Emergency Response System) technology based in Boca Raton, Florida, and
services clients in all 50 states. MobileHelp develops and distributes
market-leading products such as Cellular DUO, the first and only fully
integrated medical alert system with GSM/GPS technology, which provides
an in-home cellular base station and a mobile device to protect
customers away from home; and the Cellular Classic system, an in-home,
cellular-based Medical Alert System. MobileHelp’s M-PERS devices are
integrated with nationwide wireless voice, data and GPS technology to
provide real-time medical monitoring services and location tracking for
expedited personal emergency assistance. MobileHelp also offers Fall
Button™, an automatic fall detection pendant and MobileHelp Connect™,
an innovative event notification and web portal for customers, families
and caregivers. MobileHelp has built a reputation for quality and
affordable solutions for personal protection and peace of mind in or
away from home and is the first FDA registered mobile medical alert
system provider. For sales or more information about MobileHelp, call
1-800-989-9863 or go online to www.MobileHelp.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration
with clients to leverage visionary innovation that addresses the global
challenges and related growth opportunities that will make or break
today's market participants. For more than 50 years, we have been
developing growth strategies for the global 1000, emerging businesses,
the public sector and the investment community. Is your organization
prepared for the next profound wave of industry convergence, disruptive
technologies, increasing competitive intensity, Mega Trends,
breakthrough best practices, changing customer dynamics and emerging
us: Start the discussion.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20140723005439/en/
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