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MobileHelp® Receives Frost & Sullivan’s 2014 North American Price Performance Value Leadership Award

MobileHelp®, a leader in Mobile Personal Emergency Response System (M-PERS) solutions, today announced the company has been presented with Frost & Sullivan’s 2014 North American Price Performance Value Leadership Award in Personal Emergency Response Systems (PERS). Frost & Sullivan recognized MobileHelp as the best-in-class industry leader for the product value represented by its DUO system.

According to the Frost & Sullivan award findings: “Both the Classic and DUO product series provide strong industry value for form factor intuitiveness and utility, use cases, and overall annual cost. From a customer satisfaction perspective, MobileHelp’s sales focus on return guarantees, low obligatory service commitment, and easy product upgrade makes it very attractive for buyers that are seeking emergency care support without product risk.”

“This award illustrates MobileHelp’s continued commitment to providing the best value, market-leading mobile PERS services and solutions to our customers,” said Rob Flippo, CEO of MobileHelp.

Frost & Sullivan research analysts noted that MobileHelp has been at the forefront of convenience and utility in the mPERS market since its inception in 2009. With a continued dedication to broader mHealth/medical device product goals to augment its core capabilities in emergency response, Frost & Sullivan stated MobileHelp is well-poised to expand a cost-effective product base across the medical and monitoring spectrum over time.

As components of its product value measurement equation, the Frost & Sullivan findings highlighted MobileHelp’s features and functionality, ease of use, and service support, citing the following:

  • An inherent simplicity of design, with a basic call feature set and an optional automatic fall detection technology, which received the first ever mobile fall detection FDA approval in the U.S. market in 2013.
  • Its emergency alert system and MobileHelp Connect online history tracker for both caregivers and family notification of events, which augments EMS notification and, in some cases, can act as a standby system for non-critical events.
  • The concept of wearable convenience through MobileHelp’s optional wristwatch form factor that reduces product bulk, damage through movement or falls and, most importantly, reduces issues around daily forgetfulness of use.
  • The two-step transition between the Classic and DUO product suites allows customers to seamlessly upgrade from indoor only to mixed indoor/outdoor use.
  • Through its call center service partnerships , MobileHelp is able to concentrate specifically on the improvement of product, pricing and feature sets, while concomitantly providing best-in-class trained operator support.

“Mobility is a key component of shifting customer expectations in personal emergency response systems,” said Frost & Sullivan Research Analyst Daniel Ruppar. “Providing systems which broaden flexibility, while offering important ease of use, service support, and other high-value factors are key characteristics of leadership in this important senior-focused market.”

To that end, MobileHelp recently announced two new health monitoring applications—an activity monitoring application and a medication reminders application—used in conjunction with its PERS solutions and automatic fall detection technology—the Fall Button™. The applications utilize the hardware equipment already in place, making the system an easy-to-use, affordable health-monitoring solution.

“MobileHelp will continue to leverage the strengths of its existing cellular and mobile PERS solution to simultaneously offer our customers the enhanced benefit of health and wellness monitoring,” said Flippo.

Frost & Sullivan Best Practices Awards identify exemplary achievements within a multitude of industries and functional disciplines. The analysis on best practices identifies companies, products, processes and executives that have achieved world-class performances.

About MobileHelp

MobileHelp is America's leading provider of M-PERS (Mobile-Personal Emergency Response System) technology based in Boca Raton, Florida, and services clients in all 50 states. MobileHelp develops and distributes market-leading products such as Cellular DUO, the first and only fully integrated medical alert system with GSM/GPS technology, which provides an in-home cellular base station and a mobile device to protect customers away from home; and the Cellular Classic system, an in-home, cellular-based Medical Alert System. MobileHelp’s M-PERS devices are integrated with nationwide wireless voice, data and GPS technology to provide real-time medical monitoring services and location tracking for expedited personal emergency assistance. MobileHelp also offers Fall Button™, an automatic fall detection pendant and MobileHelp Connect, an innovative event notification and web portal for customers, families and caregivers. MobileHelp has built a reputation for quality and affordable solutions for personal protection and peace of mind in or away from home and is the first FDA registered mobile medical alert system provider. For sales or more information about MobileHelp, call 1-800-989-9863 or go online to

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.

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