News Feed Item
GetFeedback.com Unveils GetFeedback for Salesforce Desk.com
|By Business Wire
|July 24, 2014 08:07 AM EDT
the customer feedback company, today unveiled GetFeedback for Salesforce
Desk.com, an integrated customer feedback system that provides the
insight companies need to deliver world-class customer service and
support. GetFeedback for Desk.com allows any company to collect customer
feedback with engaging, branded, mobile-ready surveys and associate that
feedback with customer records and cases in Desk.com. Customer feedback
can also be integrated directly into the Salesforce1 Sales Cloud for
complete visibility of customer sentiment across sales and support
GetFeedback for Desk.com, The all-in-one customer support and customer feedback system for fast growing companies (Photo: Business Wire)
Salesforce Desk.com is the all-in-one customer support app that empowers
fast-growing companies to instantly deliver outstanding service.
GetFeedback for Desk.com helps a company deliver amazing customer
service by answering key questions, including:
Are my customers satisfied and would they recommend my business to
What do my customers think about the customer support experience we
What is the quality of customer service being provided by my support
When customers are using my support website, are they able to find
what they’re looking for?
Are my support articles and how-to guides effective for my customers
or are they confusing?
Which aspects of my customer interactions or support process could be
How do my customers feel about interacting with my customer support
Comments on the News
“Customers must be at the center of every business in this new connected
world,” said Leyla Seka, SVP and GM of Desk.com, salesforce.com.
“Harnessing customer feedback is now paramount to driving any business
forward. With solutions such as GetFeedback for Desk.com, companies can
gather the insight they need to deliver incredible customer support and
grow their business.”
“Today we are incredibly excited to announce the expansion of our
partnership with salesforce.com,” said Kraig Swensrud, Founder,
GetFeedback.com. “With GetFeedback for Desk.com, companies can now
gather the customer feedback they need to make critical business
decisions, with one integrated system.”
Key Details Regarding GetFeedback for Desk.com
GetFeedback for Desk.com is an integrated customer support and customer
feedback offering for companies that strive to deliver world-class
customer service and support. The product allows anyone to create highly
engaging, mobile-ready customer feedback surveys and forms that tie
directly into Desk.com and the Sales Cloud. The following are key
components of the new product:
● Support Center Website Feedback - Many companies use a Desk.com
support center website, which contains useful information, how-to
guides, and helpful articles. GetFeedback for Desk.com provides the
ability to collect customer feedback directly from support websites,
allowing a company to pinpoint areas of confusion, reduce friction in
the self-service support process, and identify where knowledge articles
and content can be improved.
● Support Email Feedback - Customer support agents who
engage with customers via email or social media often have multiple
interactions with a customer prior to case resolution. These written
communications can often be confusing, poorly worded, and cause
additional frustration. Customers now have the ability to provide direct
feedback on the quality of each written interaction.
● Support Agent Feedback - Customer support agents handle
many cases over a period of time. Being able to view aggregate customer
feedback across many interactions allows a company to understand which
agents are delivering phenomenal service, and identify areas for agent
improvement and training.
● Support Case Feedback - When a support case is finally
resolved, it’s critical to understand the satisfaction level of a
customer. Satisfied customers are likely repeat buyers and will
recommend a company to their friends and colleagues. Measuring customer
satisfaction and Net Promoter Scores can help a company follow up with
customers and take action to make sure every customer is a raving fan.
● Integration with Salesforce1 Sales Cloud - Feedback on
the customer support process is a great start, but GetFeedback for
Desk.com combined with the Salesforce1 Sales Cloud provides complete
visibility into customer feedback and sentiment across both support and
sales departments. When sales teams and support teams are able to work
hand-in-hand, the overall customer experience can be dramatically
Availability & Pricing
GetFeedback for Desk.com is included with every GetFeedback Plan at no
additional charge. Find additional information on pricing and sign up at www.getfeedback.com/pricing
Built on the Salesforce1 Platform, the new social, mobile and cloud
customer platform built to transform sales, service and marketing apps,
GetFeedback for Desk.com is now available to all Desk.com customers in
the Application Marketplace at www.desk.com/features/apps
GetFeedback.com is a modern customer feedback application designed and
built for a mobile world, allowing anyone to easily create customer
feedback surveys and forms with perfect branding, beautiful imagery,
even embedded video. More importantly, GetFeedback.com will dynamically
re-size and re-format every survey to display perfectly on today’s
smartphones, tablets, and web browsers. The result? A fun, engaging
experience for any audience that results in better response rates,
better feedback, and better business decisions.
GetFeedback.com was founded in 2013 by former salesforce.com executives
Kraig Swensrud and Sean Whiteley. GetFeedback.com’s client roster
includes Appirio, Amazon, The Association of Surfing Professionals, Box,
Dropbox, ESPN, Equinox, ExactTarget, Facebook, Fox Sports, The Golden
State Warriors, Hurley, Intuit, LinkedIn, McKesson, Nike, The North
Face, Oracle Responsys, Red Bull Mobile, salesforce.com, United Way,
University of San Diego, Valspar, Virgin America, The World Economic
Forum, and Yahoo! For more information, please visit www.getfeedback.com.
Desk.com, a division of salesforce.com, is the all-in-one customer
support app for fast-growing companies.
Salesforce, Salesforce1, Desk.com, and any other trademarks used here
are the exclusive property of salesforce.com, inc.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20140724005293/en/
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications.
In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability.
Aug. 25, 2016 06:30 PM EDT Reads: 1,907
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts?
As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
Aug. 25, 2016 05:15 PM EDT Reads: 616
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Aug. 25, 2016 04:15 PM EDT Reads: 398
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes.
In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Aug. 25, 2016 03:30 PM EDT Reads: 1,485
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 25, 2016 03:15 PM EDT Reads: 2,201
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
All major researchers estimate there will be tens of billions devices - comp...
Aug. 25, 2016 02:00 PM EDT Reads: 3,543
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved.
In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Aug. 25, 2016 01:45 PM EDT Reads: 1,363
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location.
With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 25, 2016 01:00 PM EDT Reads: 3,888
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Aug. 25, 2016 01:00 PM EDT Reads: 2,594
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing.
In his session at 19th Cloud Expo, Raghav...
Aug. 25, 2016 12:45 PM EDT Reads: 583
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open.
Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Aug. 25, 2016 12:15 PM EDT Reads: 3,385
Ixia (Nasdaq: XXIA) has announced that NoviFlow Inc.has deployed IxNetwork® to validate the company’s designs and accelerate the delivery of its proven, reliable products.
Based in Montréal, NoviFlow Inc. supports network carriers, hyperscale data center operators, and enterprises seeking greater network control and flexibility, network scalability, and the capacity to handle extremely large numbers of flows, while maintaining maximum network performance. To meet these requirements, NoviFlow in...
Aug. 25, 2016 11:00 AM EDT Reads: 1,829
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time.
In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Aug. 25, 2016 11:00 AM EDT Reads: 545
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH.
Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Aug. 25, 2016 10:30 AM EDT Reads: 492
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Aug. 25, 2016 09:15 AM EDT Reads: 607