Click here to close now.


News Feed Item Unveils GetFeedback for Salesforce, the customer feedback company, today unveiled GetFeedback for Salesforce, an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support. GetFeedback for allows any company to collect customer feedback with engaging, branded, mobile-ready surveys and associate that feedback with customer records and cases in Customer feedback can also be integrated directly into the Salesforce1 Sales Cloud for complete visibility of customer sentiment across sales and support departments.

GetFeedback for, The all-in-one customer support and customer feedback system for fast grow ...

GetFeedback for, The all-in-one customer support and customer feedback system for fast growing companies (Photo: Business Wire)

Salesforce is the all-in-one customer support app that empowers fast-growing companies to instantly deliver outstanding service. GetFeedback for helps a company deliver amazing customer service by answering key questions, including:

  • Are my customers satisfied and would they recommend my business to others?
  • What do my customers think about the customer support experience we are providing?
  • What is the quality of customer service being provided by my support agents?
  • When customers are using my support website, are they able to find what they’re looking for?
  • Are my support articles and how-to guides effective for my customers or are they confusing?
  • Which aspects of my customer interactions or support process could be improved?
  • How do my customers feel about interacting with my customer support department?

Comments on the News

“Customers must be at the center of every business in this new connected world,” said Leyla Seka, SVP and GM of, “Harnessing customer feedback is now paramount to driving any business forward. With solutions such as GetFeedback for, companies can gather the insight they need to deliver incredible customer support and grow their business.”

“Today we are incredibly excited to announce the expansion of our partnership with,” said Kraig Swensrud, Founder, “With GetFeedback for, companies can now gather the customer feedback they need to make critical business decisions, with one integrated system.”

Key Details Regarding GetFeedback for

GetFeedback for is an integrated customer support and customer feedback offering for companies that strive to deliver world-class customer service and support. The product allows anyone to create highly engaging, mobile-ready customer feedback surveys and forms that tie directly into and the Sales Cloud. The following are key components of the new product:

Support Center Website Feedback - Many companies use a support center website, which contains useful information, how-to guides, and helpful articles. GetFeedback for provides the ability to collect customer feedback directly from support websites, allowing a company to pinpoint areas of confusion, reduce friction in the self-service support process, and identify where knowledge articles and content can be improved.

Support Email Feedback - Customer support agents who engage with customers via email or social media often have multiple interactions with a customer prior to case resolution. These written communications can often be confusing, poorly worded, and cause additional frustration. Customers now have the ability to provide direct feedback on the quality of each written interaction.

Support Agent Feedback - Customer support agents handle many cases over a period of time. Being able to view aggregate customer feedback across many interactions allows a company to understand which agents are delivering phenomenal service, and identify areas for agent improvement and training.

Support Case Feedback - When a support case is finally resolved, it’s critical to understand the satisfaction level of a customer. Satisfied customers are likely repeat buyers and will recommend a company to their friends and colleagues. Measuring customer satisfaction and Net Promoter Scores can help a company follow up with customers and take action to make sure every customer is a raving fan.

Integration with Salesforce1 Sales Cloud - Feedback on the customer support process is a great start, but GetFeedback for combined with the Salesforce1 Sales Cloud provides complete visibility into customer feedback and sentiment across both support and sales departments. When sales teams and support teams are able to work hand-in-hand, the overall customer experience can be dramatically improved.

Availability & Pricing

GetFeedback for is included with every GetFeedback Plan at no additional charge. Find additional information on pricing and sign up at

Built on the Salesforce1 Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, GetFeedback for is now available to all customers in the Application Marketplace at

About is a modern customer feedback application designed and built for a mobile world, allowing anyone to easily create customer feedback surveys and forms with perfect branding, beautiful imagery, even embedded video. More importantly, will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions. was founded in 2013 by former executives Kraig Swensrud and Sean Whiteley.’s client roster includes Appirio, Amazon, The Association of Surfing Professionals, Box, Dropbox, ESPN, Equinox, ExactTarget, Facebook, Fox Sports, The Golden State Warriors, Hurley, Intuit, LinkedIn, McKesson, Nike, The North Face, Oracle Responsys, Red Bull Mobile,, United Way, University of San Diego, Valspar, Virgin America, The World Economic Forum, and Yahoo! For more information, please visit

About, a division of, is the all-in-one customer support app for fast-growing companies.

Salesforce, Salesforce1,, and any other trademarks used here are the exclusive property of, inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
As organizations shift towards IT-as-a-service models, the need for managing & protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection & E-Discovery of your data - whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise.
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving t...
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at, explored the value of Kibana 4 for log analysis and provided a hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He examined three use cases: IT operations, business intelligence, and security and compliance. Asaf Yigal is co-founder and VP of Product at log analytics software company In the past, he was co-founder of social-trading platform Currensee, which...
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Su...
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
In recent years, at least 40% of companies using cloud applications have experienced data loss. One of the best prevention against cloud data loss is backing up your cloud data. In his General Session at 17th Cloud Expo, Sam McIntyre, Partner Enablement Specialist at eFolder, presented how organizations can use eFolder Cloudfinder to automate backups of cloud application data. He also demonstrated how easy it is to search and restore cloud application data using Cloudfinder.
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and t...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...