Click here to close now.



Welcome!

News Feed Item

GetFeedback.com Unveils GetFeedback for Salesforce Desk.com

GetFeedback.com, the customer feedback company, today unveiled GetFeedback for Salesforce Desk.com, an integrated customer feedback system that provides the insight companies need to deliver world-class customer service and support. GetFeedback for Desk.com allows any company to collect customer feedback with engaging, branded, mobile-ready surveys and associate that feedback with customer records and cases in Desk.com. Customer feedback can also be integrated directly into the Salesforce1 Sales Cloud for complete visibility of customer sentiment across sales and support departments.

GetFeedback for Desk.com, The all-in-one customer support and customer feedback system for fast grow ...

GetFeedback for Desk.com, The all-in-one customer support and customer feedback system for fast growing companies (Photo: Business Wire)

Salesforce Desk.com is the all-in-one customer support app that empowers fast-growing companies to instantly deliver outstanding service. GetFeedback for Desk.com helps a company deliver amazing customer service by answering key questions, including:

  • Are my customers satisfied and would they recommend my business to others?
  • What do my customers think about the customer support experience we are providing?
  • What is the quality of customer service being provided by my support agents?
  • When customers are using my support website, are they able to find what they’re looking for?
  • Are my support articles and how-to guides effective for my customers or are they confusing?
  • Which aspects of my customer interactions or support process could be improved?
  • How do my customers feel about interacting with my customer support department?

Comments on the News

“Customers must be at the center of every business in this new connected world,” said Leyla Seka, SVP and GM of Desk.com, salesforce.com. “Harnessing customer feedback is now paramount to driving any business forward. With solutions such as GetFeedback for Desk.com, companies can gather the insight they need to deliver incredible customer support and grow their business.”

“Today we are incredibly excited to announce the expansion of our partnership with salesforce.com,” said Kraig Swensrud, Founder, GetFeedback.com. “With GetFeedback for Desk.com, companies can now gather the customer feedback they need to make critical business decisions, with one integrated system.”

Key Details Regarding GetFeedback for Desk.com

GetFeedback for Desk.com is an integrated customer support and customer feedback offering for companies that strive to deliver world-class customer service and support. The product allows anyone to create highly engaging, mobile-ready customer feedback surveys and forms that tie directly into Desk.com and the Sales Cloud. The following are key components of the new product:

Support Center Website Feedback - Many companies use a Desk.com support center website, which contains useful information, how-to guides, and helpful articles. GetFeedback for Desk.com provides the ability to collect customer feedback directly from support websites, allowing a company to pinpoint areas of confusion, reduce friction in the self-service support process, and identify where knowledge articles and content can be improved.

Support Email Feedback - Customer support agents who engage with customers via email or social media often have multiple interactions with a customer prior to case resolution. These written communications can often be confusing, poorly worded, and cause additional frustration. Customers now have the ability to provide direct feedback on the quality of each written interaction.

Support Agent Feedback - Customer support agents handle many cases over a period of time. Being able to view aggregate customer feedback across many interactions allows a company to understand which agents are delivering phenomenal service, and identify areas for agent improvement and training.

Support Case Feedback - When a support case is finally resolved, it’s critical to understand the satisfaction level of a customer. Satisfied customers are likely repeat buyers and will recommend a company to their friends and colleagues. Measuring customer satisfaction and Net Promoter Scores can help a company follow up with customers and take action to make sure every customer is a raving fan.

Integration with Salesforce1 Sales Cloud - Feedback on the customer support process is a great start, but GetFeedback for Desk.com combined with the Salesforce1 Sales Cloud provides complete visibility into customer feedback and sentiment across both support and sales departments. When sales teams and support teams are able to work hand-in-hand, the overall customer experience can be dramatically improved.

Availability & Pricing

GetFeedback for Desk.com is included with every GetFeedback Plan at no additional charge. Find additional information on pricing and sign up at www.getfeedback.com/pricing

Built on the Salesforce1 Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, GetFeedback for Desk.com is now available to all Desk.com customers in the Application Marketplace at www.desk.com/features/apps

About GetFeedback.com

GetFeedback.com is a modern customer feedback application designed and built for a mobile world, allowing anyone to easily create customer feedback surveys and forms with perfect branding, beautiful imagery, even embedded video. More importantly, GetFeedback.com will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions.

GetFeedback.com was founded in 2013 by former salesforce.com executives Kraig Swensrud and Sean Whiteley. GetFeedback.com’s client roster includes Appirio, Amazon, The Association of Surfing Professionals, Box, Dropbox, ESPN, Equinox, ExactTarget, Facebook, Fox Sports, The Golden State Warriors, Hurley, Intuit, LinkedIn, McKesson, Nike, The North Face, Oracle Responsys, Red Bull Mobile, salesforce.com, United Way, University of San Diego, Valspar, Virgin America, The World Economic Forum, and Yahoo! For more information, please visit www.getfeedback.com.

About Desk.com

Desk.com, a division of salesforce.com, is the all-in-one customer support app for fast-growing companies.

Salesforce, Salesforce1, Desk.com, and any other trademarks used here are the exclusive property of salesforce.com, inc.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
With microservices, SOA and distributed architectures becoming more popular, it is becoming increasingly harder to keep track of where time is spent in a distributed application when trying to diagnose performance problems. Distributed tracing systems attempt to address this problem by following application requests across service boundaries, persisting metadata along the way that provide context for fine-grained performance monitoring.
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including clou...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...