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“SYSPRO’s Remarkable Journey” Title of CHAINLINK Research Paper
|By Business Wire
|July 24, 2014 08:18 AM EDT
a developer of best-of-breed, award-winning enterprise
resource planning (ERP) software for on-premise and cloud-based
utilization, today announced that the company is the subject of a CHAINLINK
paper by analyst Ann Grackin, who authored the write-up following
her attendance at the SYSPRO co-sponsored JRocket Marketing Grape EscapeR
held last month in Chicago.
“I was fortunate to have meetings for several hours, one-on-one,
in-depth with both Brian Stein, CEO of SYSPRO USA, and Joey Benadretti,
president of SYSPRO USA, which gave me the opportunity to grill them a
bit about the company, its product direction, customers, and channels,”
notes Grackin, who states, “SYSPRO, remarkably, is a unique player in
the market in that it does not have to play technology catch-up like
many other ERPs. The company hasn’t taken a breather or gotten lost and
then needed to seek redemption, unlike some in the market who need a
financial safe harbor in order to keep the lights on and continue
supporting their customers.”
Grackin continues: “SYSPRO demonstrates that you don’t have to be a
large ERP firm to be successful. Focusing on innovation and taking
really good care of the channels and customers actually does make the
difference. For ERP firms, business success is more like a marathon. It
requires long-term commitment and yet speed to implement the current
technology trends and keep pace with the market and a growing customer
list. ERP customers expect to go the distance with their software
provider, often over decades. All this has paid off for SYSPRO . . .”
Noting that SYSPRO primarily sells SYSPRO software via resellers,
Grackin remarks, “SYSPRO has a lucrative channel
arrangement and is known for its collaborative, rather than
adversarial, relationship with the channel.”
Addressing SYSPRO technology, Grackin notes that the newest version of
SYSPRO ERP, SYSPRO 7, “. . . arrives in the market with impressive
technology as well as upgraded methodology and tools for users . . .
“There are only a few mid-market players who really have manufacturing
nailed,” she continues, adding, “SYSRO supports multi-stage, multi-level
BOM production, as well as process manufacturing.
The Grackin report includes comments on the GrapeEscape presentations
made by SYSPRO customers Rochester Electronics and 1000Bulbs.com:
“Rochester Electronics has been able to do more than just improve cost
saving. They have increased sales, margin, and productivity. What a
great ROI! During his talk, Mike [Murray, Manager of Information
Systems] passionately described the support he got from SYSPRO during
the implementation and beyond. He’s become a strong advocate, stating
that ‘SYPRO is a great business partner.’ One thing Mike told me after
his speech, ‘Often, you feel like the vendor has you over a barrel. I
never felt that way with SYSPRO.’ ”
Grackin quotes Kim Pedersen, president of 1000Bulbs.com on SYSPRO
support. “Without SYSPRO’s analytic capabilities, there would otherwise
have been a lot of hunch-playing versus action based on accurate
information. We do this kind of weekly analysis regularly now—and can
capture the best market opportunities for our products on a regular
Concludes Grackin: “My main takeaway from these presentations and those
of other SYSPRO customers I have talked to is that pegging SYSPRO as a
small-company-only ERP may no longer be accurate positioning. Yes, their
pricing and easy-to-implement technology are a great fit for a complex
small business, yet they can scale. Many of the lite-ERPs on the market
just can’t go the distance.
“Another mis-positioning is to categorize SYSPRO as only a
manufacturing-centric ERP. Customers like 1000Bulbs demonstrate the
strong ecommerce aspects as well as the distribution back end that can
support almost any business model the enterprise has. Thus, we have seen
many defections—from a variety of ERPs that have not continued to
evolve—to those, like SYSPRO, who have been keeping up.”
Since its founding in 2003, ChainLink
Research has quickly established its growing influence and thought
leadership in Supply Chain Management. As the leading Supply Chain
research firm, ChainLink works on emerging and validated best practices
enabling its customers to achieve leadership in chosen markets. www.clresearch.com
one of the longest standing and largest independent, international
providers of ERP systems for mid-market manufacturers and distributors
worldwide. SYSPRO has for more than 35 years delivered on its promise to
provide thousands of its customers globally with the tools required to
effectively operate and compete. Backed by a truly dedicated and
professional team of employees and partners around the world, the
company’s ability to innovate and develop technologies based on the
needs of customers is one of the reasons why SYSPRO enjoys one of the
highest retention rates in the industry.
Follow SYSPRO on:
All company names and products mentioned in this release are
trademarks or registered trademarks of their respective holders.
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