Welcome!

News Feed Item

Innovations, Awards and Best in Class Net Promoter Score Defined Masergy's FY14

Momentum Fueled by Enterprise Need for Transformative IT Solutions

DALLAS, TX -- (Marketwired) -- 07/24/14 -- Masergy Communications Inc., a global leader in managed networking and cloud services, announced continued growth and success in Fiscal Year 2014, which ended on June 30, 2014. Masergy's notable accomplishments include:

  • Increasing its Net Promoter Score (NPS) to 61; well above the tech industry benchmark
  • Maintaining high customer retention of 99 percent
  • Expanding its global customer base by 23 percent and employee base by 36 percent
  • Acquiring Global DataGuard to enhance its managed security offerings
  • Enhancing its Managed Cloud Network and Unified Communication as a Service (UCaaS) product offerings

"In our Fiscal Year 2014, we accelerated our rate of innovation, while delivering the industry's best client experience as demonstrated by our latest Net Promoter Score of 61," said Chris MacFarland, CEO, Masergy. "FY 2015 promises to be yet another exciting year as we continue our mission of helping global enterprises strategically transform IT."

FY 2014 New Products and Product Enhancements Include:

  • Security as a Service - Via its Global DataGuard acquisition, Masergy enhanced the company's existing security portfolio to provide Unified Enterprise Security (UES) -- a complete, fully-integrated managed security solution with patented technology that leverages machine learning and expert human intelligence
  • Enhanced Software Defined Network Capabilities - A new feature available with Masergy's Managed Cloud Networking services allows enterprise organizations to easily pre-schedule network modifications required to support cloud computing resource allocations, high data usage periods such as backup or replication, large multi-point high definition video conferencing calls and software updates
  • Intelligent Service Control Mobile Application (Masergy ISC) for Android and iOS devices - Designed for Masergy customers using the company's Managed Cloud Networking services, the new application allows IT professionals to manage and control their IT infrastructure -- in real time -- from anywhere in the world
  • Masergy Communicator - A fully integrated unified communications (UC) application for easy access to voice, video, instant messaging, presence and web collaboration. The simple, easy to use application delivers a globally-consistent user experience across multiple platforms including Windows, Mac OS, iOS and Android
  • Addition of Amazon and IBM/SoftLayer to Masergy Cloud Marketplace - Masergy's managed cloud network now delivers on-demand access to Amazon Web Services (AWS) and IBM/SoftLayer cloud services enabling increased reliability, performance and security

FY 2014 Awards:

Click here for an infographic on Masergy's FY2014 updates.

About Masergy
Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions with fully integrated real-time analytics, global unified communications as a service (UCaaS), security as a service and software defined network control help businesses compete in the global marketplace. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us on [email protected], Blog, LinkedIn and Facebook.

Masergy Contact
Betsey Rogers
Public Relations
BridgeView Marketing for Masergy Communications
603-886-7087
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
"Storpool does only block-level storage so we do one thing extremely well. The growth in data is what drives the move to software-defined technologies in general and software-defined storage," explained Boyan Ivanov, CEO and co-founder at StorPool, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, provided some practical insights on what, how and why when implementing "software-defined" in the datacent...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
The need for greater agility and scalability necessitated the digital transformation in the form of following equation: monolithic to microservices to serverless architecture (FaaS). To keep up with the cut-throat competition, the organisations need to update their technology stack to make software development their differentiating factor. Thus microservices architecture emerged as a potential method to provide development teams with greater flexibility and other advantages, such as the abili...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
ChatOps is an emerging topic that has led to the wide availability of integrations between group chat and various other tools/platforms. Currently, HipChat is an extremely powerful collaboration platform due to the various ChatOps integrations that are available. However, DevOps automation can involve orchestration and complex workflows. In his session at @DevOpsSummit at 20th Cloud Expo, Himanshu Chhetri, CTO at Addteq, will cover practical examples and use cases such as self-provisioning infra...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...