Welcome!

News Feed Item

Rethinking Service to Propel Singapore's Success as a Global Financial Hub

Industry Titans Gather at 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to Discuss Feasibility of Service Benchmarks and Practicality of Principles and Integrity, Amidst Increasing Competition

SINGAPORE -- (Marketwired) -- 07/24/14 -- As banks compete to attract the growing segment of wealthy customers, leaders of Singapore's financial sector are gathering today at the 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to examine solutions that will help address increasing customer demands and expectations of quality service.

Organised by the National University of Singapore (NUS) Business School's Centre for Asset Management Research and Investments (CAMRI), the Forum, themed 'Rethinking the Concept of Service in the Financial Services Industry', will be moderated by Professor Anthony Neoh, Dean's Visiting Professor at NUS Business School and former Chief Adviser to the China Securities Regulatory Commission.

The distinguished panel includes:

  • Ms Teo Swee Lian, Special Advisor, Managing Director's Office, Monetary Authority of Singapore;
  • Mr Piyush Gupta, Group CEO, DBS;
  • Mr Michael Zink, Head of ASEAN and Country Officer for Singapore, Citigroup;
  • Mr Eddie Khoo, Managing Director and Head, Group Personal Financial Services and Private Banking, UOB; and
  • Mr Robert Lagerwey, Vice President, Operations, Capella Hotel Group Asia

Mr Hsieh Fu Hua, Chairman of UOB, will deliver the opening remarks.

At the heart of the discussion is the issue of how to provide good service. The panel will be examining the feasibility of benchmarking service levels in the finance sector to the hospitality industry's, as well as whether the finance sector should radically re-think the concept of good service, given that an important function of financial services is information intermediation. Faced with the pressures of increasing competition, the panel will also debate on the responsibility of advisors to remain principled, and to provide financial counsel with integrity.

"A recent poll, which was reported in local media, indicated that companies have been placing much emphasis on customer experience management (CEM) as the services industry becomes an integral part of Asian economies. However, the survey also showed that within this region, Singapore had the biggest gap between customer expectations and the ability of businesses to provide the level of CEM technology support required to meet the demand," said Professor Joseph Cherian, Director of CAMRI, NUS Business School.

"As the number of banking clients and high net worth individuals in Singapore and this region continue to grow, good service will remain the heartbeat of the banking industry, and will be key to sustaining the health of banking sectors around the world. Singapore's government has indicated its commitment to developing the country's capabilities in ensuring the continued success of the financial sector. It is thus vital for financial institutions to place a strong emphasis on their services and, in this regard, there is plenty to learn from the hospitality industry," added Professor Cherian.

About NUS Business School: http://bschool.nus.edu.sg

Company logo
http://release.media-outreach.com/i/Download/1108

Contacts
Mr Christopher CHONG
Senior Manager, Media Relations
NUS Business School
Email: Email Contact

Ms Christel Goh
Senior Associate
Asia PR Werkz Pte Ltd
Email: Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Automation is enabling enterprises to design, deploy, and manage more complex, hybrid cloud environments. Yet the people who manage these environments must be trained in and understanding these environments better than ever before. A new era of analytics and cognitive computing is adding intelligence, but also more complexity, to these cloud environments. How smart is your cloud? How smart should it be? In this power panel at 20th Cloud Expo, moderated by Conference Chair Roger Strukhoff, pane...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.