Click here to close now.


News Feed Item

Rethinking Service to Propel Singapore's Success as a Global Financial Hub

Industry Titans Gather at 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to Discuss Feasibility of Service Benchmarks and Practicality of Principles and Integrity, Amidst Increasing Competition

SINGAPORE -- (Marketwired) -- 07/24/14 -- As banks compete to attract the growing segment of wealthy customers, leaders of Singapore's financial sector are gathering today at the 6th Wee Cho Yaw Singapore-China Finance and Banking Forum to examine solutions that will help address increasing customer demands and expectations of quality service.

Organised by the National University of Singapore (NUS) Business School's Centre for Asset Management Research and Investments (CAMRI), the Forum, themed 'Rethinking the Concept of Service in the Financial Services Industry', will be moderated by Professor Anthony Neoh, Dean's Visiting Professor at NUS Business School and former Chief Adviser to the China Securities Regulatory Commission.

The distinguished panel includes:

  • Ms Teo Swee Lian, Special Advisor, Managing Director's Office, Monetary Authority of Singapore;
  • Mr Piyush Gupta, Group CEO, DBS;
  • Mr Michael Zink, Head of ASEAN and Country Officer for Singapore, Citigroup;
  • Mr Eddie Khoo, Managing Director and Head, Group Personal Financial Services and Private Banking, UOB; and
  • Mr Robert Lagerwey, Vice President, Operations, Capella Hotel Group Asia

Mr Hsieh Fu Hua, Chairman of UOB, will deliver the opening remarks.

At the heart of the discussion is the issue of how to provide good service. The panel will be examining the feasibility of benchmarking service levels in the finance sector to the hospitality industry's, as well as whether the finance sector should radically re-think the concept of good service, given that an important function of financial services is information intermediation. Faced with the pressures of increasing competition, the panel will also debate on the responsibility of advisors to remain principled, and to provide financial counsel with integrity.

"A recent poll, which was reported in local media, indicated that companies have been placing much emphasis on customer experience management (CEM) as the services industry becomes an integral part of Asian economies. However, the survey also showed that within this region, Singapore had the biggest gap between customer expectations and the ability of businesses to provide the level of CEM technology support required to meet the demand," said Professor Joseph Cherian, Director of CAMRI, NUS Business School.

"As the number of banking clients and high net worth individuals in Singapore and this region continue to grow, good service will remain the heartbeat of the banking industry, and will be key to sustaining the health of banking sectors around the world. Singapore's government has indicated its commitment to developing the country's capabilities in ensuring the continued success of the financial sector. It is thus vital for financial institutions to place a strong emphasis on their services and, in this regard, there is plenty to learn from the hospitality industry," added Professor Cherian.

About NUS Business School:

Company logo

Mr Christopher CHONG
Senior Manager, Media Relations
NUS Business School
Email: Email Contact

Ms Christel Goh
Senior Associate
Asia PR Werkz Pte Ltd
Email: Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Recently announced Azure Data Lake addresses the big data 3V challenges; volume, velocity and variety. It is one more storage feature in addition to blobs and SQL Azure database. Azure Data Lake (should have been Azure Data Ocean IMHO) is really omnipotent. Just look at the key capabilities of Azure Data Lake:
Decisions about budgets and resources are often made without IT even having a seat at the table. As technologist we understand the value of DevOps - but do your business counterparts? If they don't, your DevOps initiatives could lose funding before they start. In her session at DevOps Summit, Jeanne Morain, Strategist / Author at iSpeak Cloud, LLC, will provide insights on how to bridge the gap between business and technology leaders. Attendees will learn prescriptive guidance on balancing wor...
Interested in leveraging automation technologies and a cloud architecture to make developers more productive? Learn how PaaS can benefit your organization to help you streamline your application development, allow you to use existing infrastructure and improve operational efficiencies. Begin charting your path to PaaS with OpenShift Enterprise.
SYS-CON Events announced today that Luxoft Holding, Inc., a leading provider of software development services and innovative IT solutions, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Luxoft’s software development services consist of core and mission-critical custom software development and support, product engineering and testing, and technology consulting.
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of at least three separate application components: the software embedded in the device, the backend big-data service, and the mobile application for the end user's controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/...
Data loss happens, even in the cloud. In fact, if your company has adopted a cloud application in the past three years, data loss has probably happened, whether you know it or not. In his session at 17th Cloud Expo, Bryan Forrester, Senior Vice President of Sales at eFolder, will present how common and costly cloud application data loss is and what measures you can take to protect your organization from data loss.
SYS-CON Events announced today that G2G3 will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based on a collective appreciation for user experience, design, and technology, G2G3 is uniquely qualified and motivated to redefine how organizations and people engage in an increasingly digital world.
SYS-CON Events announced today that IBM Cloud Data Services has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IBM Cloud Data Services offers a portfolio of integrated, best-of-breed cloud data services for developers focused on mobile computing and analytics use cases.
In his session at @ThingsExpo, Tony Shan, Chief Architect at CTS, will explore the synergy of Big Data and IoT. First he will take a closer look at the Internet of Things and Big Data individually, in terms of what, which, why, where, when, who, how and how much. Then he will explore the relationship between IoT and Big Data. Specifically, he will drill down to how the 4Vs aspects intersect with IoT: Volume, Variety, Velocity and Value. In turn, Tony will analyze how the key components of IoT ...
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
As-a-service models offer huge opportunities, but also complicate security. It may seem that the easiest way to migrate to a new architectural model is to let others, experts in their field, do the work. This has given rise to many as-a-service models throughout the industry and across the entire technology stack, from software to infrastructure. While this has unlocked huge opportunities to accelerate the deployment of new capabilities or increase economic efficiencies within an organization, i...
“All our customers are looking at the cloud ecosystem as an important part of their overall product strategy. Some see it evolve as a multi-cloud / hybrid cloud strategy, while others are embracing all forms of cloud offerings like PaaS, IaaS and SaaS in their solutions,” noted Suhas Joshi, Vice President – Technology, at Harbinger Group, in this exclusive Q&A with Cloud Expo Conference Chair Roger Strukhoff.
Scott Guthrie's keynote presentation "Journey to the intelligent cloud" is a must view video. This is from AzureCon 2015, September 29, 2015 I have reproduced some screen shots in case you are unable to view this long video for one reason or another. One of the highlights is 3 datacenters coming on line in India.
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the...