|By Roger Strukhoff||
|July 31, 2014 09:00 AM EDT||
The agreement between IBM and Apple to collaborate on mobility and Big Data will certainly rank as one of the big stories of the year in global enterprise IT. In addition to Apple's devices and IBM's custom apps, an absolute key to this deal will be telecommunications.
As we all know, what we call Information Technology (IT) in the US is generally referred to as Information and Communications Technology (ICT) throughout the world, demonstrating telco's importance to the whole enchilada.
Thus, we were fortunate to speak about the IBM/Apple deal recently with Robert Fox (pictured below), IBM's Global Industry Leader for Telecommunications Media & Entertainment.
Here's what we asked, and what he had to say:
Big Data Journal: Apple CEO Tim Cook mentioned "Big Data Analytics" as a key reason to do business with IBM. From your point of view and IBM's point of view, what strengths to you bring in this area?
Bob Fox: The Apple and IBM partnership is all about combining IBM's Big Data and Analytics capabilities with Apple's legendary consumer experience, hardware and software integration and developer platform.
IBM is the proven leader in Big Data and Analytics with more than 40,000 data and analytics client engagements that spans research and development, solutions, software and hardware. The analytics portfolio is made up of more than 15,000 analytics consultants, 4,000 analytics patents, 6,000 industry solution business partners, and 400 IBM mathematicians who are helping clients use Big Data to transform their business.
Over the last ten years, we have been applying these resources to solve mission critical challenges in sales, marketing, operations, fraud, security, and many other functions across the 17 industries on which we focus.
BDJ: Big Data is, obviously, nothing without strong telco to deliver it throughout enterprises and the world. What is IBM's vision and execution in the telco aspect of the IBM/Apple agreement?
Bob: While communications service providers (CSPs) are rethinking how new networks will be provisioned and managed in order to meet new traffic demands, they are also faced with the need to radically change the way networks are maintained and customers are serviced.
Some 76% of CSP enterprise customers report that they are not satisfied and are demanding faster and more efficient service. In the consumer segment, CSPs rank among the lowest in traditional measures of customer satisfaction, including NPS and advocacy.
BDJ: So how do you improve this?
Bob: Customer satisfaction can be drastically improved in this industry by giving mobile workers in the field access to real-time ticket management, service history or parts inventories in the palm of their hand.
To help restore telco's customer service reputation, IBM and Apple will develop more than 100 enterprise solutions, starting with apps for telecommunications field service personnel. These applications will allow CSPs to deliver the right services the first time, all at lower costs.
BDJ: Do have an estimate/projection on the amounts of Big Data than an individual enterprise may be collecting and analyzing? Do you have a global estimate on the growth of Big Data over the next few years?
Robert: Thanks to a proliferation of devices and the infusion of technology into all things and processes, the world is generating more than 2.5 billion gigabytes of data every day, and 80 percent of it is unstructured-everything from images, video and audio to social media and a blizzard of impulses from embedded sensors and distributed devices.
It is not atypical for a single CSP to collect data on tens of billions of events, yielding a petabyte or more of data to store and analyze--every day!
With the market for Big Data and Analytics estimated to reach $187 billion by 2015, organizations spanning many industries have become increasingly dependent on data-for recording their business transactions, managing their production lines and defining their growth strategies.
The emergence of Big Data is the phenomenon of our time; it is a new natural resource. It is fueled by the proliferation of devices, the rise of social media and the infusion of technology into all things and processes.
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 1, 2015 11:45 AM EDT Reads: 935
SYS-CON Events announced today that JFrog, maker of Artifactory, the popular Binary Repository Manager, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based in California, Israel and France, founded by longtime field-experts, JFrog, creator of Artifactory and Bintray, has provided the market with the first Binary Repository solution and a software distribution social platform.
Jul. 1, 2015 11:30 AM EDT Reads: 886
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare...
Jul. 1, 2015 11:30 AM EDT Reads: 644
Jul. 1, 2015 11:30 AM EDT Reads: 2,210
Jul. 1, 2015 11:10 AM EDT Reads: 263
Jul. 1, 2015 11:00 AM EDT Reads: 888
Jul. 1, 2015 11:00 AM EDT Reads: 346
Jul. 1, 2015 10:30 AM EDT Reads: 2,085
Jul. 1, 2015 10:30 AM EDT Reads: 722
Jul. 1, 2015 09:45 AM EDT Reads: 1,909
Jul. 1, 2015 09:32 AM EDT Reads: 380
Jul. 1, 2015 09:30 AM EDT Reads: 751
Jul. 1, 2015 09:15 AM EDT Reads: 2,117
Overgrown applications have given way to modular applications, driven by the need to break larger problems into smaller problems. Similarly large monolithic development processes have been forced to be broken into smaller agile development cycles. Looking at trends in software development, microservices architectures meet the same demands. Additional benefits of microservices architectures are compartmentalization and a limited impact of service failure versus a complete software malfunction. ...
Jul. 1, 2015 09:00 AM EDT Reads: 808
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies drivi...
Jul. 1, 2015 08:00 AM EDT Reads: 808