|By Business Wire||
|July 28, 2014 08:00 AM EDT||
Sitel, a leading global customer care provider, today announced it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company. Sitel provides outstanding customer experiences for some of the world’s best known brands.
Sitel was among the leading providers in the Contact Center category for the BPO market based on annual contract value (ACV) won over the last 12 months, according to the ISG Global Outsourcing Index. Now in its 47th consecutive quarter, the ISG Outsourcing Index provides an independent quarterly review of the latest sourcing industry data and trends for enterprises, service providers, analysts and the media.
“For more than a decade, the ISG Outsourcing Index has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance,” said Paul Reynolds, chief research officer of ISG. “Sitel continues to establish itself as a leading and growing player in the global market for contact center services, based on its volume of business in relation to other industry providers.”
Sitel’s success in the past 12 months demonstrates a market-leading ability to understand client needs and respond with strategic service offerings. The company provides a complete portfolio of services to deliver exceptional customer experiences. Sitel provides predictable and measurable return on investment by building customer loyalty, increasing sales and improving efficiency. The company’s global solutions include customer acquisition, customer care, technical support and social media programs.
“Every customer contact is an opportunity to enhance relationships, deepen brand loyalty and increase business. We appreciate the recognition from ISG for our ability to consistently deliver memorable customer experiences,” said Sitel’s EVP, Chief Marketing & Infrastructure Officer, Sean Erickson. “Sitel’s solutions are designed for the next generation of customer care, with the industry’s finest people, products and technologies for global customer experience management.”
About Information Services Group
Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience and global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 850 employees and operates in 21 countries. For additional information, visit www.isg-one.com.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
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