Welcome!

News Feed Item

Business Travelers Demand Better Day-of-Travel and In-Trip Alerts

Business travelers crave proactive, personalized communication when they travel, yet most third-party travel providers are falling short, according to a new survey of more than 550 business travelers by FlightView, the day-of-travel information company.

“Proactive travel alerts and notifications are a critical element of the business travel experience,” said Mike Benjamin, CEO of FlightView. “Yet today, most third-party providers are only providing the bare minimum.”

More than 90% of business travelers expect updates on the status of their flight sent directly to their phone when they travel. Travel providers, however, can’t stop there: nearly 50 percent of business travelers want providers to go one step further and alert the relevant parties affected by itinerary changes. Among the business travelers surveyed, when there is a change in plans:

  • 76% want the airline for their connecting flight notified (if flying separate airlines)
  • 51% want their hotel notified
  • 40% want their ground transportation notified
  • 38% want their friends and family notified

“Connected information-sharing has the potential to make everything easier and more efficient – from picking up a rental car to checking-in at a hotel to making dinner reservations,” said Mike Benjamin. “While providing timely updates to travelers when something changes is an absolute necessity, providers can add even more value by distributing these updates on their customers’ behalf to other service providers across the travel chain.”

The need for sharing information across the travel chain stems from the stress of having to manage itineraries in the face of uncertainty and change plans on the fly. In fact, the top two travel stressors for business travelers, according to FlightView’s survey, are the lack of transparency concerning delays and cancellations and the fear of missing a connecting flight. Security lines and associated wait times was the third biggest stressor, followed by airline baggage policies and the weather.

“Business travelers want to spend less time worrying about their travel itineraries and managing adjustments when disruptions occur, and more time focusing on work, achieving their business goals, and having some stress-free down-time in between,” said Benjamin. “Managed travel companies and other providers have an immense opportunity to provide better customer care simply by being more proactive and transparent with travel information.”

Online Travel Agents Come up Short on Mobile

FlightView also looked into business travelers’ satisfaction with third-party mobile offerings. According to the FlightView’s survey, less than 30 percent of business travelers have booked a flight through a third-party (non-airline) mobile app in the last 12 months. Even worse, only 35 percent use mobile apps from online travel agents (OTAs) when they travel.

Business travelers pointed out several mobile improvements that OTAs could make to improve usage:

  • 60% want mobile functionality to rebook on another flight if there’s a cancellation
  • 55% want OTAs to provide proactive, mobile updates on the status of their flights
  • 46% want better usability
  • 45% want more useful day-of-travel information -- like terminal maps, airport amenities and location-based offers and services – to be included in mobile apps

“Travelers are willing and eager to engage with third-party apps during their trips, but few OTAs’ mobile offerings provide the actionable information customers expect,” said Benjamin. “OTAs looking to boost mobile engagement should focus first on improving the quality and quantity of their day-of-travel information, which in turn, will make life easier on the business traveler.”

For the full survey findings, including both business and leisure travelers, get a complimentary copy of FlightView's new report - Building Loyalty and Maximizing Engagement with the Connected Traveler - here.

FlightView's research features the responses from 552 business travelers. The survey was pushed to users of FlightView's Android and iPhone flight-tracking app, and launched and completed in April 2014.

About FlightView

FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
"We formed Formation several years ago to really address the need for bring complete modernization and software-defined storage to the more classic private cloud marketplace," stated Mark Lewis, Chairman and CEO of Formation Data Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.