Welcome!

News Feed Item

Business Travelers Demand Better Day-of-Travel and In-Trip Alerts

Business travelers crave proactive, personalized communication when they travel, yet most third-party travel providers are falling short, according to a new survey of more than 550 business travelers by FlightView, the day-of-travel information company.

“Proactive travel alerts and notifications are a critical element of the business travel experience,” said Mike Benjamin, CEO of FlightView. “Yet today, most third-party providers are only providing the bare minimum.”

More than 90% of business travelers expect updates on the status of their flight sent directly to their phone when they travel. Travel providers, however, can’t stop there: nearly 50 percent of business travelers want providers to go one step further and alert the relevant parties affected by itinerary changes. Among the business travelers surveyed, when there is a change in plans:

  • 76% want the airline for their connecting flight notified (if flying separate airlines)
  • 51% want their hotel notified
  • 40% want their ground transportation notified
  • 38% want their friends and family notified

“Connected information-sharing has the potential to make everything easier and more efficient – from picking up a rental car to checking-in at a hotel to making dinner reservations,” said Mike Benjamin. “While providing timely updates to travelers when something changes is an absolute necessity, providers can add even more value by distributing these updates on their customers’ behalf to other service providers across the travel chain.”

The need for sharing information across the travel chain stems from the stress of having to manage itineraries in the face of uncertainty and change plans on the fly. In fact, the top two travel stressors for business travelers, according to FlightView’s survey, are the lack of transparency concerning delays and cancellations and the fear of missing a connecting flight. Security lines and associated wait times was the third biggest stressor, followed by airline baggage policies and the weather.

“Business travelers want to spend less time worrying about their travel itineraries and managing adjustments when disruptions occur, and more time focusing on work, achieving their business goals, and having some stress-free down-time in between,” said Benjamin. “Managed travel companies and other providers have an immense opportunity to provide better customer care simply by being more proactive and transparent with travel information.”

Online Travel Agents Come up Short on Mobile

FlightView also looked into business travelers’ satisfaction with third-party mobile offerings. According to the FlightView’s survey, less than 30 percent of business travelers have booked a flight through a third-party (non-airline) mobile app in the last 12 months. Even worse, only 35 percent use mobile apps from online travel agents (OTAs) when they travel.

Business travelers pointed out several mobile improvements that OTAs could make to improve usage:

  • 60% want mobile functionality to rebook on another flight if there’s a cancellation
  • 55% want OTAs to provide proactive, mobile updates on the status of their flights
  • 46% want better usability
  • 45% want more useful day-of-travel information -- like terminal maps, airport amenities and location-based offers and services – to be included in mobile apps

“Travelers are willing and eager to engage with third-party apps during their trips, but few OTAs’ mobile offerings provide the actionable information customers expect,” said Benjamin. “OTAs looking to boost mobile engagement should focus first on improving the quality and quantity of their day-of-travel information, which in turn, will make life easier on the business traveler.”

For the full survey findings, including both business and leisure travelers, get a complimentary copy of FlightView's new report - Building Loyalty and Maximizing Engagement with the Connected Traveler - here.

FlightView's research features the responses from 552 business travelers. The survey was pushed to users of FlightView's Android and iPhone flight-tracking app, and launched and completed in April 2014.

About FlightView

FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across supply chain networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost and time for product recall as well as advance trade. Are you curious about Blockchain and how it can provide you with new opportunities for innovation and growth? In her session at 20th Cloud Exp...
Cloud promises the agility required by today’s digital businesses. As organizations adopt cloud based infrastructures and services, their IT resources become increasingly dynamic and hybrid in nature. Managing these require modern IT operations and tools. In his session at 20th Cloud Expo, Raj Sundaram, Senior Principal Product Manager at CA Technologies, will discuss how to modernize your IT operations in order to proactively manage your hybrid cloud and IT environments. He will be sharing be...
Back in February of 2017, Andrew Clay Schafer of Pivotal tweeted the following: “seriously tho, the whole software industry is stuck on deployment when we desperately need architecture and telemetry.” Intrigue in a 140 characters. For me, I hear Andrew saying, “we’re jumping to step 5 before we’ve successfully completed steps 1-4.”
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
As pervasive as cloud technology is -- and as persuasive as the arguments are for using it -- the cloud has its limits. Some companies will always have security concerns about storing data in the cloud and certain high-transaction applications will always be better suited for on-premises storage. Those statements were among the bottom-line takeaways delivered at Cloud Expo this week, a three day, bi-annual event focused on cloud technologies, adoption and associated challenges.
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search an...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.