News Feed Item
Business Travelers Demand Better Day-of-Travel and In-Trip Alerts
|By Business Wire
|July 28, 2014 12:00 PM EDT
Business travelers crave proactive, personalized communication when they
travel, yet most third-party travel providers are falling short,
according to a new survey of more than 550 business travelers by FlightView,
the day-of-travel information company.
“Proactive travel alerts and notifications are a critical element of the
business travel experience,” said Mike Benjamin, CEO of FlightView.
“Yet today, most third-party providers are only providing the bare
More than 90% of business travelers expect updates on the status of
their flight sent directly to their phone when they travel. Travel
providers, however, can’t stop there: nearly 50 percent of business
travelers want providers to go one step further and alert the relevant
parties affected by itinerary changes. Among the business travelers
surveyed, when there is a change in plans:
76% want the airline for their connecting flight notified (if flying
51% want their hotel notified
40% want their ground transportation notified
38% want their friends and family notified
“Connected information-sharing has the potential to make everything
easier and more efficient – from picking up a rental car to checking-in
at a hotel to making dinner reservations,” said Mike Benjamin. “While
providing timely updates to travelers when something changes is an
absolute necessity, providers can add even more value by distributing
these updates on their customers’ behalf to other service providers
across the travel chain.”
The need for sharing information across the travel chain stems from the
stress of having to manage itineraries in the face of uncertainty and
change plans on the fly. In fact, the top two travel stressors for
business travelers, according to FlightView’s survey, are the lack of
transparency concerning delays and cancellations and the fear of missing
a connecting flight. Security lines and associated wait times was the
third biggest stressor, followed by airline baggage policies and the
“Business travelers want to spend less time worrying about their travel
itineraries and managing adjustments when disruptions occur, and more
time focusing on work, achieving their business goals, and having some
stress-free down-time in between,” said Benjamin. “Managed travel
companies and other providers have an immense opportunity to provide
better customer care simply by being more proactive and transparent with
Online Travel Agents Come up Short on Mobile
FlightView also looked into business travelers’ satisfaction with
third-party mobile offerings. According to the FlightView’s survey, less
than 30 percent of business travelers have booked a flight through a
third-party (non-airline) mobile app in the last 12 months. Even worse,
only 35 percent use mobile apps from online travel agents (OTAs) when
Business travelers pointed out several mobile improvements that OTAs
could make to improve usage:
60% want mobile functionality to rebook on another flight if there’s a
55% want OTAs to provide proactive, mobile updates on the status of
46% want better usability
45% want more useful day-of-travel information -- like terminal maps,
airport amenities and location-based offers and services – to be
included in mobile apps
“Travelers are willing and eager to engage with third-party apps during
their trips, but few OTAs’ mobile offerings provide the actionable
information customers expect,” said Benjamin. “OTAs looking to boost
mobile engagement should focus first on improving the quality and
quantity of their day-of-travel information, which in turn, will make
life easier on the business traveler.”
For the full survey findings, including both business and leisure
travelers, get a complimentary copy of FlightView's new report - Building
Loyalty and Maximizing Engagement with the Connected Traveler - here.
FlightView's research features the responses from 552 business
travelers. The survey was pushed to users of FlightView's Android and
iPhone flight-tracking app, and launched and completed in April 2014.
FlightView is the recognized provider of the most accurate, real-time
flight information solutions for the aviation and travel industries.
FlightView's Dispatch and FVXML products help aviation and travel
professionals achieve superior customer service with actionable
real-time information. FlightView's information displays can be seen at
airport terminals and on the Web sites of the largest major airports,
airline and travel companies. FlightView's software services and
solutions are relied upon by the US government, the world's largest
airlines, airports, aviation and travel professionals, ground
transportation companies and news outlets. Founded in 1981, and
headquartered in Boston, Massachusetts, FlightView has more than 20
years of experience in building and supporting mission critical systems
for the FAA and the Volpe Center. To access real-time flight information
online, visit FlightView Flight
Tracker or FlightView Mobile
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Aug. 28, 2016 06:00 PM EDT Reads: 1,908
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Aug. 28, 2016 05:30 PM EDT Reads: 698
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open.
Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Aug. 28, 2016 03:15 PM EDT Reads: 3,481
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better.
The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
Aug. 28, 2016 03:00 PM EDT Reads: 728
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
All major researchers estimate there will be tens of billions devices - comp...
Aug. 28, 2016 01:45 PM EDT Reads: 3,646
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 28, 2016 01:00 PM EDT Reads: 2,412
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Aug. 28, 2016 12:15 PM EDT Reads: 836
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data.
In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
Aug. 28, 2016 11:45 AM EDT Reads: 670
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value.
In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Aug. 28, 2016 11:30 AM EDT Reads: 1,949
There is growing need for data-driven applications and the need for digital platforms to build these apps.
In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications.
In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Aug. 28, 2016 11:00 AM EDT Reads: 684
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 28, 2016 11:00 AM EDT Reads: 3,118
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Aug. 28, 2016 10:45 AM EDT Reads: 844
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location.
With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 28, 2016 10:30 AM EDT Reads: 4,021
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing.
In his session at 19th Cloud Expo, Raghav...
Aug. 28, 2016 10:30 AM EDT Reads: 883
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH.
Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Aug. 28, 2016 09:30 AM EDT Reads: 721