|By PR Newswire||
|July 30, 2014 08:45 AM EDT||
MIDDLETON, Wis., July 30, 2014 /PRNewswire-iReach/ -- TantaComm, a leading provider of customer interaction recording, compliance, and performance management solutions for contact centers of all sizes, has leveraged their Avaya DevConnect program membership and conducted joint Compliance Testing with Avaya for TantaComm Capture with Avaya Aura® Application Enablement Services, using Avaya's Device, Media and Call Control (DMCC) API. DMCC provides the ability to record calls directly from Avaya Aura® Communications Manager. DMCC provides several advantages over traditional recording methods and is a pure software solution; no additional hardware or hardware configuration is required at the client location. TDM, VoIP, and hybrid telephony environments are supported.
Avaya requires the DevConnect Compliance testing, which checks the interoperability between DevConnect Member solutions and the Avaya Platform.
The pre-requisites for testing include:
- The application is production quality and all features are operational
- The application has been tested by TantaComm with all applicable Avaya interfaces
- Documentation is available and production ready
- Production support documentation is available and current
TantaComm support channel is operational and ready to support the application with the Avaya platform. The process focused on TantaComm's cornerstone product, Capture, reviewed its interactions with the Avaya platform itself, ensuring TantaComm software is designed using supported and maintained interfaces, thereby, providing clients with assurances that their software will continue to be fully supported now and with future upgrades.
"Being a longstanding member of the Avaya DevConnect program, we are excited with the potential opportunities and capabilities that Avaya Aura®presents. We are proud to offer our clients the confidence and reliability that comes with the successful completion of the DevConnect compliance testing."
- Nicholas Morris, VP of Technology for TantaComm
TantaComm is a 20-year leader in customer interaction recording, compliance, and performance management solutions. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. This translates into practical technology solutions that are closely aligned with operational goals and objectives.
Media Contact: Danielle Rivera, TantaComm, 608.826.5131, [email protected]
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