|By Dana Gardner||
|August 5, 2014 11:00 AM EDT||
As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers.
Beginning in 2010, the journey to better overall services automation paved the way to far stronger cloud services delivery, too. NNIT uses HP Cloud Service Automation (CSA) to improve their deployment of IT applications and data, and to provide higher overall service delivery speed and efficiency.
To learn more about how services standardization leads to improved cloud automation, BriefingsDirect spoke with Jesper Bagh, IT Architect and cloud expert at NNIT, based in Copenhagen. The discussion, at the HP Discover conference in Barcelona, is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Here are some excerpts:
Gardner: Tell us about your company and what you do. Then, we’ll get into some of the services delivery problems and solutions that you've been tasked with resolving.
Bagh: NNIT is a service provider located in Denmark. We have offices around the world, China, Philippines, Czech Republic, and the United States. We’re 2,200 employees globally and we're a subsidiary of Novo Nordisk, the pharmaceutical company.
My responsibility is to ensure for the company that business goals can be delivered through functional requirements, and in turning the functional requirements into projects that can be delivered by the organization.
We’re a wall-to-wall, full-service provider. So we provide both application development management and infrastructure outsourcing. Cloud is just one aspect that we’re delivering services on. We started off by doing service-portfolio management and cataloging of our services, trying to standardize the services that we have on the shelf ready for our customers.
That allowed us to then put offerings into a cloud, and to show the process benefits of standardizing of services, doing cloud well, and of focusing on the dedicated customers. We still have customers using our facility management who are not able to leverage cloud services because of compliance or regulatory demands.
We have roughly over 10,000 services in our data centers. We’re trying now to broaden the capabilities of cloud delivery to the rest of the infrastructure so that we get a more competitive edge. We’re able to deliver better quality, and the end users -- at the end of the day -- get their services faster.
We embarked on CSA together with HP back in 2010. Back then, CSA consisted of many different software applications. It wasn't really complete software back then. Now, it’s a full suite of software.
It has helped us to show to our internal groups -- and our customers -- that we have services in the cloud. For us it has been a tremendous journey to show that you can deliver these services fully automatically, and by running them well, we can gain great efficiency.
Gardner: How has this benefited your speed-to-value when it comes to new applications?
Bagh: The adoption of automation is an ongoing journey. I imagine other companies have also had the opportunity of adopting a new breed of software, and a new life in automation and orchestration. What we see is that the traditional operations divisions now suddenly get developers trying to comprehend what they mean, and trying to have them work together to deliver operations automatically.
Back in the good old days, developers were in one silo, and operations were in another silo. Now, we see a mix of resources -- both in operations and in development. So the organizational change management derived from automation projects is key. We started up, when we did service cataloging and service portfolio management, by doing organizational change to see if this could fit into our vision.
Gardner: Now, a lot of people these days like to measure things. It’s a very data-driven era. Have you been able to develop any metrics of how your service automation and cloud-infrastructure developments have shown results, whether it’s productivity benefits or speeds and feeds? Have you measured this as a time-to-value or a time-to-delivery benefit? What have you come up with?
Bagh: As part of the cloud project, we did two things. We did infrastructure as a service (IaaS), but we also did a value add on IaaS. We were able to deliver qualified IaaS to the life science industry fully compliant. That alone, in the traditional infrastructure, would have taken us weeks or months to deliver servers because of all the process work involved. When we did the CSA and the GxP Cloud, we were able to deliver the same server within a matter of hours. So that’s a measurable efficiency that is highly recognized.
Gardner: For other organizations that are also grappling with these issues and trying to go over organization and silo boundaries for improvement in collaboration, do you have any words of advice? Now that you've been doing this for some time and at that key architect level, which I think is really important, what thoughts do you have that you could share with others, lessons learned perhaps?
Bagh: The lesson learned is that having senior management focus on the entire process is key. Having the organization recognized is a matter of change management. So communication is key. Standardization before automation is key.
You need to start out by doing your standardization of your services, doing the real architectural work, identifying which components you have and which components you don't have, and matching them up. It’s trying to do all the Lego blocks in order to build the house. That’s key. The parallel that I always use is there is nothing different for me as an architect than there is for an architect building a house.
Gardner: Looking to the future, are there other aspects of service delivery, perhaps ways in which you could gather insights into what's happening across your infrastructure and the results, that end users are seeing through the applications? Do you have any thoughts about where the next steps might be?
Bagh: The next step for us is to be more transparent to our customers. So the vision is now we can deliver services fully automatically. We can run them semi-automatically. We will still do funny stuff from time to time that you need to keep your eyes on. But in order for us to show the value, we need to report on it.
The next step for us is to be more proactive than reactive in our monitoring and reporting capabilities, because we want to be more transparent to our customers. We have a policy called Open and Honest Value-Adding. From that, we want to show our customers that if we can deliver a service fully automatically and standardized, they know what they get because they see it in a catalog. Then, we should be able to report on it live for the users.
You may also be interested in:
- HP network management heightens performance while reducing total costs for Nordic telco TDC
- How UK data solutions developer Systems Mechanics uses HP Vertica for BI, streaming and data analysis
- HP network management heightens performance while reducing total costs for Nordic telco TDC
- How Capgemini's UK financial services unit helps clients manage risk using big data analysis
- Perfecto Mobile goes to cloud-based testing so developers can build the best apps faster
- Network virtualization eases developer and operations snafus in the mobile and cloud era
- Big data should eclipse cloud as priority for enterprises
- Big data’s big payoff arrives as customer experience insights drive new business advantages
- How healthcare SaaS provider PointClickCare masters quality and DevOps using cloud ITSM
- Software security pays off: How Heartland Payment Systems gains steep ROI via software assurance tools and methods
Palerra, the cloud security automation company, announced enhanced support for Amazon AWS, allowing IT security and DevOps teams to automate activity and configuration monitoring, anomaly detection, and orchestrated remediation, thereby meeting compliance mandates within complex infrastructure deployments. "Monitoring and threat detection for AWS is a non-trivial task. While Amazon's flexible environment facilitates successful DevOps implementations, it adds another layer, which can become a ...
Jul. 27, 2015 10:15 PM EDT Reads: 266
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Jul. 27, 2015 10:00 PM EDT Reads: 1,315
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 09:45 PM EDT Reads: 968
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...
Jul. 27, 2015 09:00 PM EDT Reads: 2,024
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
Jul. 27, 2015 08:45 PM EDT Reads: 181
Delphix, the market leader in Data as a Service (DaaS), has been announced winner of the DevOps Solution Award at the prestigious Computing Vendor Excellence Awards in London. The awards celebrate the achievements of the technology vendors and service providers that are leading the field of enterprise IT. Delphix was recognised as the vendor demonstrating the most effective support of DevOps culture for its ability to improve time to market and collaboration between teams.
Jul. 27, 2015 08:00 PM EDT Reads: 255
"Our biggest growth area has been the security services, the managed services - the things that differentiate us in the market that there is no client that's too small and there's no client that's too big," explained Paul Mazzucco, Chief Security Officer at TierPoint, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 06:30 PM EDT Reads: 305
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
Jul. 27, 2015 06:00 PM EDT Reads: 330
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 06:00 PM EDT Reads: 516
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 27, 2015 05:30 PM EDT Reads: 1,331
Sysdig has announced two significant milestones in its mission to bring infrastructure and application monitoring to the world of containers and microservices: a $10.7 million Series A funding led by Accel and Bain Capital Ventures (BCV); and the general availability of Sysdig Cloud, the first monitoring, alerting, and troubleshooting platform specializing in container visibility, which is already used by more than 30 enterprise customers. The funding will be used to drive adoption of Sysdig Clo...
Jul. 27, 2015 05:00 PM EDT Reads: 399
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Jul. 27, 2015 03:00 PM EDT Reads: 428
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 27, 2015 03:00 PM EDT Reads: 1,222
"We do data integration for B2B also application to application, and we do data management and enable Big Data," explained Pat Adamiak, Vice President, Product Marketing at Liaison Technologies, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 03:00 PM EDT Reads: 299
"We specialize in testing. DevOps is all about continuous delivery and accelerating the delivery pipeline and there is no continuous delivery without testing," noted Marc Hornbeek, Sr. Solutions Architect at Spirent Communications, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 27, 2015 02:45 PM EDT Reads: 325