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Time After Time Takes Action to Contain and Remedy Unauthorized Access to Payment Card Data

PHILADELPHIA, Aug 1, 2014 /PRNewswire/ -- On June 12, 2014, Time After Time was asked to investigate potential unauthorized access to the payment processing system at our Montgomery store.  In response, we immediately replaced the servers in that store and engaged a leading computer security company to examine the replaced servers. After signs of unauthorized access were found, we expanded the investigation to all of our stores. During the investigation, we worked with the forensic firm to implement enhanced security measures across all of our stores.

Now that the investigation is complete, we have determined that only credit and debit card transactions made in three of our stores during the following time frames were potentially affected:  (1) Montgomery:  January 28, 2014June 15, 2014; (2) Cherry Hill:  January 28, 2014July 18, 2014; and (3) Bridgewater Falls:  January 28, 2014 to July 18, 2014.  Please note that the investigation did not find any actual evidence of unauthorized access at Montgomery after June 12, Cherry Hill after April 30, and Bridgewater Falls after April 4.  However, we do not have enough evidence available to conclusively rule out the possibility of unauthorized access until the servers were replaced on June 15 at Montgomery and enhanced security measures were implemented across all other stores, including Cherry Hill and Bridgewater Falls, on July 18, 2014. Transactions made after June 15, 2014 at Montgomery and July 18, 2014 at our Cherry Hill and Bridgewater Falls stores were not affected.  Also, transactions at all of our other stores were not affected. 

For transactions at the Montgomery, Cherry Hill, and Bridgewater Falls stores during the dates listed, we believe that the unauthorized person may have used malware to obtain information from the magnetic stripe on the back of payment cards swiped in the store, which contains the card account number, expiration date, card verification number and in some cases the cardholder's name.

Because we cannot identify which specific cards or information was actually taken, we are notifying our customers whose cards were used during the listed time frame at each impacted store.  We do not have sufficient information to identify the name or address of the affected customers, and therefore, cannot mail letters to them. 

If you used your card in one of these three stores during the times listed and see a fraudulent charge on your card, please immediately contact the bank that issued your card.  Major credit card companies typically guarantee that cardholders will not be responsible for fraudulent charges. Please be on the lookout and review your account statements for any unauthorized activity.

We regret any inconvenience this may cause.  Keeping customer information secure is a top priority at Time After Time and we will continue to work to make our network more secure.  If you have questions, please call us toll free at 800-572-0986, Monday through Friday, 9:00 a.m. to 9:00 p.m. EST.

SOURCE Time After Time

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