|By Business Wire||
|August 6, 2014 08:12 AM EDT||
Zingle and Newmarket today announced an exclusive partnership to integrate Zingle’s guest texting service with Newmarket’s HotSOS hotel service optimization solution, which will allow hotels to communicate directly with their guests via text in order to offer faster and more personalized services.
HotSOS is an enterprise solution that helps to automate and track preventive maintenance, service orders, and guest requests at over 2,000 hotels worldwide. This new partnership means that hotels using Zingle’s texting service to communicate with their guests can now add requests directly through HotSOS to complete requests faster while also providing a more personal level of service to guests.
“Accessibility is key when catering to the needs of a hotel guest, and we had increasingly heard from our hotel customers that their guests crave the ease and convenience of communicating with hotels using text,” said Luis Segredo, President, MTech Division of Newmarket. “With Zingle already delivering value to hotels, their texting solution is the best to integrate to HotSOS as a complete, yet simple, guest communications solution. This does not replace the mobile app strategies for our customers. It simply enhances the options for guests.”
With Zingle, they can simply text the hotel as they would any other personal contact, and the hotel receives those messages on a simple online dashboard. Using HotSOS, those messages can be easily and quickly passed along to the appropriate hotel contact for immediate follow-up, ensuring a timely response to the guest.
“Fast and on-demand service is the expectation for many hotel guests,” said Ford Blakely, founder of Zingle. “Texting is something everyone is already doing, and it is a perfect way for hotels to provide personalized communication quickly and easily. HotSOS is one of the most used and respected services out there for hotels, and we are thrilled to be able to partner with Newmarket to bring the accessibility and benefits of text to hundreds of thousands of hotel guests around the world.”
About Newmarket International, Inc.
Since 1985, Newmarket® International, Inc. (“Newmarket”), an Amadeus company, continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 40,000 installations and 150,000 users in over 154 countries worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales and marketing automation, customer relationship management, catering and events, guest loyalty, meeting intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com, like us on Facebook (Facebook.com/NewmarketInternational) and follow us on Twitter (Twitter.com/NewmarketIntl).
Zingle is a way for businesses to text consumers and provide faster and more personal service. Thousands of businesses from hotels and restaurants to parking companies use Zingle to help expedite customer service. Consumers who hate to wait can use Zingle to simply text their request and receive service-on-demand.
Zingle has dedicated services for hospitality, valet and parking, food services, golfing and many other industries. It is headquartered in San Diego, CA, with offices in New York and Atlanta.
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