|By PR Newswire||
|August 7, 2014 08:40 AM EDT||
TROY, Mich., Aug. 7, 2014 /PRNewswire/ -- Diggity Drive Up, a new restaurant featuring gourmet hot dogs and sandwiches coupled with a craft beer bar, recently opened their doors in Coon Rapids, Minnesota, on July 17 amidst a touch of controversy. Some local residents and journalists have voiced criticism over the apparent replacement of traditional restaurants servers with kiosks. Local news even reported that Diggity had come up with a brand new concept, a "server-free restaurant," sparking heated debate about jobs in the local economy.
Reports are missing one key concept, however. Instead of utilizing traditional full service, Diggity has adopted the Fast Casual model similar to other industry giants – Qdoba, Panera and Five Guys, to name a few – where servers are not needed in the cafeteria-style atmosphere. Fast Casual diners are looking for a higher quality of food not offered by QSRs (fast food) without the time commitment found in traditional, full service restaurants.
Critics are right about one fact: Diggity has opted to eliminate cashiers in favor of self-order kiosks coupled with remote ordering. Customers perform the data-entry for orders themselves, formerly the role of the counter workers at most fast food establishments. Self-order options promise to be faster and more accurate for guests as they eliminate miscommunication between the customer and the employees, and restaurants see benefits from increased customer flow and less food waste due to incorrect orders.
Minimum wage has recently become a controversial topic, with fast food workers nationwide striking to bring attention to the question of what constitutes fair compensation in the industry. Demanding a $15 per hour "liveable" wage – more than double current federal minimum wage – poses problems for restaurant owners who operate in what is widely considered a narrow profit margin industry.
For Fast Casual and Quick Service Restaurant business owners in a competitive niche, rising food costs coupled with other factors in a still-struggling (and still-inflationary) economy force them to consider alternative means to keep operational costs down while delivering an affordable meal featuring quality food paired with a great experience for guests.
Anoush Ansari, managing partner for Hemisphere Restaurant Group and Diggity, simply wanted to deliver great American food with a technology-driven experience. Hemisphere wasn't seeking to operate a full service restaurant with this particular concept as Ansari understands the costs associated with operating one. The main goal, Ansari explained, was to deliver great food in a Fast Casual atmosphere to keep costs low and deliver competitive prices for their guests.
"This is one way we can keep margins where we want them to be, with the use of technology," said Ansari. He continues to acknowledge that the rising cost of minimum wage affects the costs of dining, often passed on to the guest. In response to an online article criticizing the use of technology in place of servers, a representative of Hemisphere rebutted:
"Classics like dogs and beef sandwiches aren't usually served up table side by legions of the much appreciated, skilled service professionals working in full service establishments. The important questions are: how do customers benefit from the integration of affordable, scratch made food, service and technology? And how many new jobs exist as a result of this new restaurant?"
Customers interviewed by local news stations seemed to prefer the kiosks and didn't miss having a server, comparing it much to a typical experience using self-checkout at the local grocery store, or to experiences at similar Fast Casual concepts. Another leading concept, Panera, recently spent $43 million to develop a new system with self-order and mobile ordering playing central roles, similar to the system provided by NEXTEP SYSTEMS (http://nextepsystems.com) for Diggity.
Tommy Woycik, President of NEXTEP SYSTEMS based in Troy, Michigan, says that self-order options aren't replacing people, and are going to become more prevalent at the behest of guests, not just owners who want to lower operational costs.
"Self-order kiosks allow business owners to repurpose their labor to food production and customer service," said Woycik. "When you streamline the order process, you increase throughout, resulting in more orders and improved speed of service. The staff that were formerly standing at the counter just to enter orders are now free to help on the line, maintain appearances in the restaurant or give guests with questions their undivided attention."
But what about the guests? "From what we've experienced, once they try it, most guests prefer ordering online or from a kiosk, especially when we have features that remember their favorite orders," Woycik continues. "Self-order kiosks paired with mobile ordering eliminate two of the things people dislike the most about fast food – long lines and inaccurate orders. With our solution, guests get the personalized experience they want in less time, and the kiosk gets the order right every time."
"It's a win-win for guests and owners alike."
SOURCE NEXTEP SYSTEMS
Deploying applications in hybrid cloud environments is hard work. Your team spends most of the time maintaining your infrastructure, configuring dev/test and production environments, and deploying applications across environments – which can be both time consuming and error prone. But what if you could automate provisioning and deployment to deliver error free environments faster? What could you do with your free time?
Jul. 27, 2016 01:30 PM EDT Reads: 214
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Jul. 27, 2016 01:00 PM EDT Reads: 1,177
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
Jul. 27, 2016 12:15 PM EDT Reads: 823
The competitive landscape of the global cloud computing market in the healthcare industry is crowded due to the presence of a large number of players. The large number of participants has led to the fragmented nature of the market. Some of the major players operating in the global cloud computing market in the healthcare industry are Cisco Systems Inc., Carestream Health Inc., Carecloud Corp., AGFA Healthcare, IBM Corp., Cleardata Networks, Merge Healthcare Inc., Microsoft Corp., Intel Corp., an...
Jul. 27, 2016 12:00 PM EDT Reads: 1,027
Cloud analytics is dramatically altering business intelligence. Some businesses will capitalize on these promising new technologies and gain key insights that’ll help them gain competitive advantage. And others won’t. Whether you’re a business leader, an IT manager, or an analyst, we want to help you and the people you need to influence with a free copy of “Cloud Analytics for Dummies,” the essential guide to this explosive new space for business intelligence.
Jul. 27, 2016 12:00 PM EDT Reads: 837
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 27, 2016 11:45 AM EDT Reads: 1,749
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
Jul. 27, 2016 11:35 AM EDT Reads: 108
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Jul. 27, 2016 11:15 AM EDT Reads: 885
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
Jul. 27, 2016 11:00 AM EDT Reads: 1,220
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Jul. 27, 2016 11:00 AM EDT Reads: 689
Ixia (Nasdaq: XXIA) has announced that NoviFlow Inc.has deployed IxNetwork® to validate the company’s designs and accelerate the delivery of its proven, reliable products. Based in Montréal, NoviFlow Inc. supports network carriers, hyperscale data center operators, and enterprises seeking greater network control and flexibility, network scalability, and the capacity to handle extremely large numbers of flows, while maintaining maximum network performance. To meet these requirements, NoviFlow in...
Jul. 27, 2016 10:45 AM EDT Reads: 608
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
Jul. 27, 2016 10:30 AM EDT Reads: 1,059
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Jul. 27, 2016 10:30 AM EDT Reads: 1,218
Hostway Services, Inc. and WSM International have partnered to deliver trouble free migration services for any organization that wishes to bring their IT infrastructure to Hostway's Azure managed cloud services. WSM is the leader in providing turn-key IT migration services since 2003 and is now the preferred provider to any Hostway customer that is seeking to move its computer infrastructure to the Hostway Azure-based cloud.
Jul. 27, 2016 10:00 AM EDT Reads: 270
Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
Jul. 27, 2016 10:00 AM EDT Reads: 1,731