News Feed Item
Opportunities Like the 2014 Customer Solutions Expo Don’t Come around Very Often
|By Business Wire
|August 11, 2014 10:29 AM EDT
When organizers of SpeechTEK, CRM Evolution, and Customer Service
Experience decided to co-locate their individual conferences, it was
inevitable that a single exhibition of customer service and speech
recognition solutions providers would emerge. The result is the
Customer Solutions Expo, August 18-20 at the New York Marriott Marquis.
Proving that the whole is indeed larger than the sum of the individual
parts, the Customer Solutions Expo puts all of the leading sales,
marketing, customer service and speech recognition solutions providers
in one place, creating an ideal opportunity for C-level executives,
industry pioneers and technology gurus to meet and discuss new products,
services, applications and innovations.
The Customer Solutions Expo features companies from around the world in
a single showcase that allows attendees to compare technologies and
solutions from multiple vendors and determine which are best suited for
their particular needs.
“We have put together an extremely comprehensive showcase of speech
recognition and customer service solutions providers,” says David Myron,
editorial director of CRM and Speech Technology magazines, organizers of
the co-located conferences. “Opportunities to meet and interact with
this many solutions providers in one place just don’t come around very
often. This year we are concentrating on how to automate interactions
between business and customers using the latest technologies.”
Exhibits are open to the general public Monday, August 18, from 5:00
p.m. to 7:00 p.m., Tuesday, August 19, from 10:00 a.m. to 5:30 p.m., and
Wednesday, August 20, from 10:00 a.m. to 1:00 p.m. Admission to the
exhibit hall is $35. SpeechTEK, CRM Evolution and Customer Service
Experience conference attendees receive free admittance.
The co-located conferences bring together a broad range of experts in
speech technology and customer relationship management for a 3-day
examination of the latest innovations and strategies for customer
engagement. Together the three conferences feature more than 120
strategic and tactical customer sessions covering all of the major areas
of interest in customer relationship management.
Information about each of the conferences and the Expo is available at
the following websites: www.speechtek.com,
About Customer Solutions Expo
The Customer Solutions Expo (www.customersolutionsexpo.com)
is a showcase of strategies and solutions from the leading sales,
marketing, customer service, and speech recognition providers.
Launched in 1995, the SpeechTEK Conference (www.speechtek.com)
is recognized worldwide as the industry’s premier event focusing on
products, services, applications, solutions and innovations using speech
technologies. The trade show and educational conference attract a global
network of speech technology providers and enterprise customers who are
developing and implementing speech solutions.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.crmevolution.com)
showcasing the latest ideas and trends in customer relationship
management. CRM practitioners, consultants and other leading voices in
the industry meet annually at CRM Evolution to share and discuss the
latest ideas, strategies, innovations, and services and solutions from
the world’s leading companies. CRM Evolution, destinationCRM.com, and CRM
magazine are properties of CRM Media, a division of Information Today,
About Customer Service Experience
The Customer Service Experience (www.custservexperience.com)
conference focuses on the multichannel customer service environment and
the effective use of traditional and new communications channels,
including the use of social media and mobile devices.
About Information Today
Information Today, Inc. (www.infotoday.com)
is a leading publisher and conference organizer in the field of
technology and technology applications in today’s enterprise. In
addition to producing the CRM Evolution, SpeechTEK and Customer Service
Experience conferences, Information Today, Inc. also publishes CRM
and Speech Technology magazines and their corresponding websites (www.destinationCRM.com
The company also publishes Streaming Media, KMWorld, Database
Trends and Applications, and EContent magazines.
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises.
The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
Oct. 1, 2016 01:30 PM EDT Reads: 844
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
All major researchers estimate there will be tens of billions devices - comp...
Oct. 1, 2016 01:00 PM EDT Reads: 5,184
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Oct. 1, 2016 12:30 PM EDT Reads: 616
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement.
In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Oct. 1, 2016 12:30 PM EDT Reads: 2,329
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Oct. 1, 2016 12:30 PM EDT Reads: 3,264
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
Oct. 1, 2016 12:30 PM EDT Reads: 609
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA.
Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Oct. 1, 2016 12:30 PM EDT Reads: 3,096
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Oct. 1, 2016 12:30 PM EDT Reads: 5,528
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable.
In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Oct. 1, 2016 11:45 AM EDT Reads: 2,806
SYS-CON Events announced today that Sheng Liang to Keynote at SYS-CON's 19th Cloud Expo, which will take place on November 1-3, 2016 at the Santa Clara Convention Center in Santa Clara, California.
Oct. 1, 2016 11:45 AM EDT Reads: 296
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned.
In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT de...
Oct. 1, 2016 11:30 AM EDT Reads: 1,330
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Oct. 1, 2016 11:15 AM EDT Reads: 883
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Oct. 1, 2016 10:45 AM EDT Reads: 628
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it.
In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
Oct. 1, 2016 10:30 AM EDT Reads: 721
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies.
In his session at @ThingsExpo, Da...
Oct. 1, 2016 10:30 AM EDT Reads: 1,729