Welcome!

News Feed Item

Distance Learning Pioneer Penn Foster Takes Top Honors For Its Groundbreaking Virtual Campus Underpinned By Jive Software

Jive customer wins ICMI's 2014 Global Contact Center Award for online student community enabling greater communication and collaboration among 77,000 students and staff

PALO ALTO, Calif., Aug. 11, 2014 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today announced that customer Penn Foster, a leader in career-focused online and hybrid education designed to address the skills gap in America, has won a coveted International Customer Management Institute (ICMI) 2014 Global Contact Center Award. Created by social business solutions partner 7Summits using the industry-leading JiveX community software platform, the Penn Foster Student  Community has dramatically improved student experience and engagement through greater collaboration with faculty, staff and peers while reducing email usage by 40 percent.

Penn Foster's Student Community, underpinned by JiveX, improved engagement through greater collaboration with faculty & students while reducing email usage by 40%

"Since its launch, the Penn Foster Student Community has evolved into an important fixture for both students and staff," said Mark Slayton, vice president of customer relations management, Penn Foster. "We continually hear from students how the community is an important part of their experience, providing them with the support from peers and faculty they need to progress in their studies and achieve their goals. It's gratifying that our Student Community has been recognized for being a game-changing educational resource for our students, while having a significant impact on our business."

Penn Foster created its online student community as a response to the school's rapidly growing enrollment and the rising cost-per-interaction between students and Penn Foster's staff and faculty. At the time, the school's communication avenues were limited to telephone, email and, to a lesser extent, chat.

The educational leader also faced challenges unique to its virtual campus environment. "As an online school, people can't visit our campus to touch and feel it," said Dara Warn, chief marketing officer, Penn Foster. "Our Student Community is completely open by design, so prospective students can see the different groups and understand how learning happens. This helps them realize there are real people behind Penn Foster – and enables a true human connection."

Initially launched in 2010 as "eCampus," the site allowed students to connect with peers to share experiences and tips, and meet other students in their same field of study. In 2012, Penn Foster upgraded the site to feature a wider variety of support services, including a community map for students to find others in their area with which to connect, polls, student blogs, organized discussions and groups by area of study, a calendar of events, documents and video links. In 2013, Penn Foster introduced the Bunchball gamification application to further increase engagement of its community members. One year after implementation, the new community reached 64,622 users – an increase of 200 percent. By the end of 2013, emails were reduced by more than 40 percent, and the cost per interaction dropped an average of $1.06 each year since 2010. 

The Penn Foster Student Community is underpinned by Jive's market-leading JiveX community platform, which enables companies to connect, communicate and collaborate with their customers and partners. "In an increasingly competitive market, forward-thinking higher education institutions such as Penn Foster are recognizing the power of establishing online communities to gain market share, and more deeply engage with current and prospective students and alumni," said Elisa Steele, executive vice president of marketing and products, Jive. "It's rewarding to witness the industry's continued recognition of Penn Foster's strategic JiveX deployment and the significant benefits it's delivering to both the business and its student community."

A longtime partner of Jive and a leading social business solutions provider, 7Summits designed the award-winning Penn Foster Student Community. "7Summits worked with Penn Foster to shape a true online campus, which allows students, faculty and staff to interact and collaborate across geographical boundaries," said Paul Stillmank, founder and CEO, 7Summits. "The success of the Penn Foster Community further reinforces the business value that we are unlocking for businesses with social technologies and paves the way for similar communities in the higher education space."

Founded in 1890, Penn Foster has been a leader in career-focused distance and hybrid learning for more than 100 years through its high school, career school and college. Through direct enrollment by students as well as partnerships with schools and businesses, more than 13 million people have taken Penn Foster-enabled courses to further their education debt-free and better position them for life success. Today, Penn Foster graduates 25,000 students yearly and enrolls more than 100,000 new students each year in programs designed to address the gap in middle skilled careers. For more information, visit www.pennfoster.edu.

The ICMI Global Contact Center Awards program is the most comprehensive awards program dedicated to the customer management industry. To see a list of all 2014 award finalists and winners, please visit http://www.icmi.com/Resources/Contact-Center-Awards/Finalists-Winners#2014

About Jive Software

Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.

About 7Summits

7Summits is a leading social business solutions provider, founded in 2009 to help companies engage customers, partners and employees to grow their business and become more fully networked enterprises. By partnering with premier technology companies like Jive, 7Summits creates comprehensive online communities that deliver top-line revenue growth and bottom-line productivity improvements. The company is a valued strategic partner of Fortune 500 companies and has received investment funding from Sverica International. 7Summits is headquartered in Milwaukee, Wisconsin with an extended presence in Chicago, New York, Denver and Austin. For more information, please visit www.7summitsagency.com.

Jive Software's logo.

Photo - http://photos.prnewswire.com/prnh/20140811/135112

Logo - http://photos.prnewswire.com/prnh/20130827/MM70466LOGO

SOURCE Jive Software

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor – all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
We all know the latest numbers: Gartner, Inc. forecasts that 6.4 billion connected things will be in use worldwide in 2016, up 30 percent from last year, and will reach 20.8 billion by 2020. We're rapidly approaching a data production of 40 zettabytes a day – more than we can every physically store, and exabytes and yottabytes are just around the corner. For many that’s a good sign, as data has been proven to equal money – IF it’s ingested, integrated, and analyzed fast enough. Without real-ti...
Actian Corporation has announced the latest version of the Actian Vector in Hadoop (VectorH) database, generally available at the end of July. VectorH is based on the same query engine that powers Actian Vector, which recently doubled the TPC-H benchmark record for non-clustered systems at the 3000GB scale factor (see tpc.org/3323). The ability to easily ingest information from different data sources and rapidly develop queries to make better business decisions is becoming increasingly importan...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it ...
Cloud analytics is dramatically altering business intelligence. Some businesses will capitalize on these promising new technologies and gain key insights that’ll help them gain competitive advantage. And others won’t. Whether you’re a business leader, an IT manager, or an analyst, we want to help you and the people you need to influence with a free copy of “Cloud Analytics for Dummies,” the essential guide to this explosive new space for business intelligence.
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
ReadyTalk has expanded the capabilities of the FoxDen collaboration platform announced late last year to include FoxDen Connect, an in-room video collaboration experience that launches with a single touch. With FoxDen Connect, users can now not only engage in HD video conferencing between iOS and Android mobile devices or Chrome browsers, but also set up in-person meeting rooms for video interactions. A host’s mobile device automatically recognizes the presence of a meeting room via beacon tech...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...