|By PR Newswire||
|August 11, 2014 01:46 PM EDT||
PALO ALTO, Calif., Aug. 11, 2014 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today announced that customer Penn Foster, a leader in career-focused online and hybrid education designed to address the skills gap in America, has won a coveted International Customer Management Institute (ICMI) 2014 Global Contact Center Award. Created by social business solutions partner 7Summits using the industry-leading JiveX community software platform, the Penn Foster Student Community has dramatically improved student experience and engagement through greater collaboration with faculty, staff and peers while reducing email usage by 40 percent.
"Since its launch, the Penn Foster Student Community has evolved into an important fixture for both students and staff," said Mark Slayton, vice president of customer relations management, Penn Foster. "We continually hear from students how the community is an important part of their experience, providing them with the support from peers and faculty they need to progress in their studies and achieve their goals. It's gratifying that our Student Community has been recognized for being a game-changing educational resource for our students, while having a significant impact on our business."
Penn Foster created its online student community as a response to the school's rapidly growing enrollment and the rising cost-per-interaction between students and Penn Foster's staff and faculty. At the time, the school's communication avenues were limited to telephone, email and, to a lesser extent, chat.
The educational leader also faced challenges unique to its virtual campus environment. "As an online school, people can't visit our campus to touch and feel it," said Dara Warn, chief marketing officer, Penn Foster. "Our Student Community is completely open by design, so prospective students can see the different groups and understand how learning happens. This helps them realize there are real people behind Penn Foster – and enables a true human connection."
Initially launched in 2010 as "eCampus," the site allowed students to connect with peers to share experiences and tips, and meet other students in their same field of study. In 2012, Penn Foster upgraded the site to feature a wider variety of support services, including a community map for students to find others in their area with which to connect, polls, student blogs, organized discussions and groups by area of study, a calendar of events, documents and video links. In 2013, Penn Foster introduced the Bunchball gamification application to further increase engagement of its community members. One year after implementation, the new community reached 64,622 users – an increase of 200 percent. By the end of 2013, emails were reduced by more than 40 percent, and the cost per interaction dropped an average of $1.06 each year since 2010.
The Penn Foster Student Community is underpinned by Jive's market-leading JiveX community platform, which enables companies to connect, communicate and collaborate with their customers and partners. "In an increasingly competitive market, forward-thinking higher education institutions such as Penn Foster are recognizing the power of establishing online communities to gain market share, and more deeply engage with current and prospective students and alumni," said Elisa Steele, executive vice president of marketing and products, Jive. "It's rewarding to witness the industry's continued recognition of Penn Foster's strategic JiveX deployment and the significant benefits it's delivering to both the business and its student community."
A longtime partner of Jive and a leading social business solutions provider, 7Summits designed the award-winning Penn Foster Student Community. "7Summits worked with Penn Foster to shape a true online campus, which allows students, faculty and staff to interact and collaborate across geographical boundaries," said Paul Stillmank, founder and CEO, 7Summits. "The success of the Penn Foster Community further reinforces the business value that we are unlocking for businesses with social technologies and paves the way for similar communities in the higher education space."
Founded in 1890, Penn Foster has been a leader in career-focused distance and hybrid learning for more than 100 years through its high school, career school and college. Through direct enrollment by students as well as partnerships with schools and businesses, more than 13 million people have taken Penn Foster-enabled courses to further their education debt-free and better position them for life success. Today, Penn Foster graduates 25,000 students yearly and enrolls more than 100,000 new students each year in programs designed to address the gap in middle skilled careers. For more information, visit www.pennfoster.edu.
The ICMI Global Contact Center Awards program is the most comprehensive awards program dedicated to the customer management industry. To see a list of all 2014 award finalists and winners, please visit http://www.icmi.com/Resources/Contact-Center-Awards/Finalists-Winners#2014
About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.
7Summits is a leading social business solutions provider, founded in 2009 to help companies engage customers, partners and employees to grow their business and become more fully networked enterprises. By partnering with premier technology companies like Jive, 7Summits creates comprehensive online communities that deliver top-line revenue growth and bottom-line productivity improvements. The company is a valued strategic partner of Fortune 500 companies and has received investment funding from Sverica International. 7Summits is headquartered in Milwaukee, Wisconsin with an extended presence in Chicago, New York, Denver and Austin. For more information, please visit www.7summitsagency.com.
SOURCE Jive Software
President Obama recently announced the launch of a new national awareness campaign to "encourage more Americans to move beyond passwords – adding an extra layer of security like a fingerprint or codes sent to your cellphone." The shift from single passwords to multi-factor authentication couldn’t be timelier or more strategic. This session will focus on why passwords alone are no longer effective, and why the time to act is now. In his session at 19th Cloud Expo, Chris Webber, security strateg...
Dec. 9, 2016 04:45 AM EST Reads: 464
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 9, 2016 04:30 AM EST Reads: 1,023
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Dec. 9, 2016 04:15 AM EST Reads: 1,440
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, shared the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Dec. 9, 2016 04:15 AM EST Reads: 3,529
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
Dec. 9, 2016 04:00 AM EST Reads: 564
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
Dec. 9, 2016 04:00 AM EST Reads: 6,336
"We are a custom software development, engineering firm. We specialize in cloud applications from helping customers that have on-premise applications migrating to the cloud, to helping customers design brand new apps in the cloud. And we specialize in mobile apps," explained Peter Di Stefano, Vice President of Marketing at Impiger Technologies, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 9, 2016 03:30 AM EST Reads: 474
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
Dec. 9, 2016 03:00 AM EST Reads: 381
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Dec. 9, 2016 02:15 AM EST Reads: 6,229
The idea of comparing data in motion (at the sensor level) to data at rest (in a Big Data server warehouse) with predictive analytics in the cloud is very appealing to the industrial IoT sector. The problem Big Data vendors have, however, is access to that data in motion at the sensor location. In his session at @ThingsExpo, Scott Allen, CMO of FreeWave, discussed how as IoT is increasingly adopted by industrial markets, there is going to be an increased demand for sensor data from the outermos...
Dec. 9, 2016 02:00 AM EST Reads: 3,050
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 9, 2016 01:45 AM EST Reads: 990
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
Dec. 9, 2016 01:45 AM EST Reads: 1,955
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Dec. 9, 2016 01:15 AM EST Reads: 1,660
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Dec. 9, 2016 01:15 AM EST Reads: 3,977
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how...
Dec. 9, 2016 12:45 AM EST Reads: 5,120