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Infonetics: Cloud PBX and Unified Communication Services a $12 Billion Market by 2018
|By Business Wire
|August 13, 2014 03:33 AM EDT
Market research firm Infonetics
Research released excerpts from its new Business
Cloud VoIP and UC Services market size and forecasts report,
which tracks hosted PBX and unified communications (UC) revenue and
“While sales of premises-based PBX systems have been stagnant to
declining over the past few years, the market for cloud services
continues to expand with businesses worldwide seeking out hosted
alternatives,” notes Diane
Myers, principal analyst for VoIP, UC, and IMS at Infonetics
continues: “Hosted services seats grew more than 20 percent worldwide in
BUSINESS CLOUD VOIP AND UC MARKET HIGHLIGHTS
Hosted PBX and unified communications (UC) services are a growth
market that has moved well beyond early stages, with revenue on track
to grow 13% this year and positive activity in every major geographic
The biggest challenges for businesses evaluating hosted solutions are
the wide variety of options available and inconsistent billing
structures across the industry
Hosted VoIP services have hit their stride, experiencing broad
adoption among small, medium, and large enterprises
Interest from large enterprises in hosted VoIP services is
escalating, with more companies evaluating and choosing providers
The competitive landscape for business services is highly fragmented,
with an increasing number of PBX and unified communications vendors,
enterprise agents, system integrators, and resellers expanding into
the market along with traditional service providers
Vendors are pitching hosted PBX and UC services alongside SIP trunking
as more multi-site businesses need hybrid solutions
Infonetics expects continued strong worldwide growth for the cloud PBX
and UC market over the next 5 years, projecting it will reach $12
billion in 2018 with 62.6 million seats in service
ABOUT THE REPORT
Infonetics’ annual business
cloud VoIP and UC services report provides worldwide and regional
market size, forecasts through 2018, analysis, and trends for hosted PBX
(IP Centrex and hosted VoIP/IP PBX services) and unified communications
telephony and applications revenue, seats, and ARPU. The report includes
a Hosted PBX/UC Tracker highlighting deployments by region,
service provider, and vendor platform. Service providers in the report
include 8X8, AT&T, Avaya, BT, CenturyLink, Charter, Comcast, Cox,
IntelePeer, Korea Telecom, Masergy, Mitel, Orange, RingCentral, Samsung
Networks, ShoreTel, Sprint, Star2Star, TDS, Telecom Argentina, Telenor,
Telstra, Telus, Verizon, Vodafone, Vonage, Windstream, XO, and many
others. To buy
the report, contact Infonetics: www.infonetics.com/contact.asp.
View more report
highlights and Infonetics’ webinar
schedule at www.infonetics.com
or download Infonetics’ 2014
market research brochure, publication calendar, tables of contents,
and more at www.infonetics.com/login.
TO INQUIRE ABOUT RESEARCH, CONTACT:
N. America (West), Asia Pacific: Larry Howard [email protected]
N. A. (East, Midwest), L. America, EMEA: Scott Coyne [email protected]
Greater China, SE Asia, India: 大中华区 Jeffrey Song [email protected]
Japan 日本 Takashi Kimura, TAK Analytics [email protected]
South Korea 대한민국 Doug Moon, MBAP [email protected]
Infonetics Research (www.infonetics.com)
is an international market research and consulting firm serving the
communications industry since 1990. A leader in defining and tracking
emerging and established technologies in all world regions, Infonetics
helps clients plan, strategize, and compete effectively. View
Us slides here.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20140813005196/en/
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