Click here to close now.

Welcome!

News Feed Item

Infonetics: Cloud PBX and Unified Communication Services a $12 Billion Market by 2018

Market research firm Infonetics Research released excerpts from its new Business Cloud VoIP and UC Services market size and forecasts report, which tracks hosted PBX and unified communications (UC) revenue and seats.

ANALYST NOTE

“While sales of premises-based PBX systems have been stagnant to declining over the past few years, the market for cloud services continues to expand with businesses worldwide seeking out hosted alternatives,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research.

Myers continues: “Hosted services seats grew more than 20 percent worldwide in 2013.”

BUSINESS CLOUD VOIP AND UC MARKET HIGHLIGHTS

  • Hosted PBX and unified communications (UC) services are a growth market that has moved well beyond early stages, with revenue on track to grow 13% this year and positive activity in every major geographic region
  • The biggest challenges for businesses evaluating hosted solutions are the wide variety of options available and inconsistent billing structures across the industry
  • Hosted VoIP services have hit their stride, experiencing broad adoption among small, medium, and large enterprises
    • Interest from large enterprises in hosted VoIP services is escalating, with more companies evaluating and choosing providers
  • The competitive landscape for business services is highly fragmented, with an increasing number of PBX and unified communications vendors, enterprise agents, system integrators, and resellers expanding into the market along with traditional service providers
  • Vendors are pitching hosted PBX and UC services alongside SIP trunking as more multi-site businesses need hybrid solutions
  • Infonetics expects continued strong worldwide growth for the cloud PBX and UC market over the next 5 years, projecting it will reach $12 billion in 2018 with 62.6 million seats in service

ABOUT THE REPORT

Infonetics’ annual business cloud VoIP and UC services report provides worldwide and regional market size, forecasts through 2018, analysis, and trends for hosted PBX (IP Centrex and hosted VoIP/IP PBX services) and unified communications telephony and applications revenue, seats, and ARPU. The report includes a Hosted PBX/UC Tracker highlighting deployments by region, service provider, and vendor platform. Service providers in the report include 8X8, AT&T, Avaya, BT, CenturyLink, Charter, Comcast, Cox, IntelePeer, Korea Telecom, Masergy, Mitel, Orange, RingCentral, Samsung Networks, ShoreTel, Sprint, Star2Star, TDS, Telecom Argentina, Telenor, Telstra, Telus, Verizon, Vodafone, Vonage, Windstream, XO, and many others. To buy the report, contact Infonetics: www.infonetics.com/contact.asp.

RELATED RESEARCH

View more report highlights and Infonetics’ webinar schedule at www.infonetics.com or download Infonetics’ 2014 market research brochure, publication calendar, tables of contents, and more at www.infonetics.com/login.

TO INQUIRE ABOUT RESEARCH, CONTACT:

N. America (West), Asia Pacific: Larry Howard [email protected] +1-408-583-3335

N. A. (East, Midwest), L. America, EMEA: Scott Coyne [email protected] +1-408-583-3395

Greater China, SE Asia, India: 大中华区 Jeffrey Song [email protected] +86-21-3919-8505

Japan 日本 Takashi Kimura, TAK Analytics [email protected] +81-3-6408-5566

South Korea 대한민국 Doug Moon, MBAP [email protected] +82-2-3453-9400

ABOUT INFONETICS

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics’ About Us slides here.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations migh...
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI In...
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company helps mid-market firms built on IBM hardware platforms to deploy new levels of reliable and cost-effective computing and hig...
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, it is now feasible to create a rich desktop and tuned mobile experience with a single codebase, without compromising performance or usability.
Containers are revolutionizing the way we deploy and maintain our infrastructures, but monitoring and troubleshooting in a containerized environment can still be painful and impractical. Understanding even basic resource usage is difficult – let alone tracking network connections or malicious activity. In his session at DevOps Summit, Gianluca Borello, Sr. Software Engineer at Sysdig, will cover the current state of the art for container monitoring and visibility, including pros / cons and liv...
SYS-CON Media announced today that CloudBees, the Jenkins Enterprise company, has launched ad campaigns on SYS-CON's DevOps Journal. CloudBees' campaigns focus on the business value of Continuous Delivery and how it has been recognized as a game changer for IT and is now a top priority for organizations, and the best ways to optimize Jenkins to ensure your continuous integration environment is optimally configured.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the...
"In the IoT space we are helping customers, mostly enterprises and industry verticals where time-to-value is critical, and we help them with the ability to do faster insights and actions using our platform so they can transform their business operations," explained Venkat Eswara, VP of Marketing at Vitria, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York