Welcome!

News Feed Item

SolarWinds End User Survey Sheds Light on the Application's Importance, IT's Continued Challenge to Ensure Its Performance and Availability

Ninety-Three Percent of Business End Users Say Application Performance and Availability Affect Their Ability to Do Their Job, While One-Third Contacted IT Six Times or More Due to Related Problems in the Past Year Alone

AUSTIN, TX -- (Marketwired) -- 08/13/14 -- SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced survey results highlighting the impact of application performance and availability on business end users, and their experiences with and expectations of IT when problems arise. Chief among the findings is that while the application is now the heart of businesses of all sizes and its performance is the lifeblood of success, IT continues to struggle to ensure its performance and availability.

The proliferation of BYOD, cloud, SaaS and consumer technologies in the workplace have made the application the disruptive technology that will drive business IT into the coming decades. At the same time, the application delivery chain is becoming more complex to support as applications become more networked, virtualization drives IT infrastructure convergence and abstraction and end users become more mobile.

"Applications affect nearly every aspect of our world. And not just business, but well beyond. Today, applications impact people's lives in ways never imagined just five to ten years ago," said Suaad Sait, executive vice president, products and markets, SolarWinds. "The resulting importance of application performance and availability requires IT to expand beyond infrastructure-centric management to add app-centric management. Beginning now and increasingly so in the future, this will make or break businesses. Ultimately, IT will be held responsible for application performance, regardless of whether the application resides on premise or in the cloud. It's no longer just about if an application is working, it's about that application working to end user expectations. These survey results should be a wakeup call for IT pros everywhere."

Fielded in June 2014, the survey yielded responses from 403 business application end users currently employed full time in an office environment -- public and private sector small, mid-size and enterprise companies -- in the U.S.

Survey Findings

The application is the heart of business and its performance is the lifeblood of success

Applications, such as Microsoft® Exchange™, SharePoint®, NetSuite® and others, are now at the core of nearly all business-critical functions and beyond. Major vendors such as Cisco have acknowledged this reality by architecting data center offerings to be app-centric. With this, application performance and availability have become more important than ever; productivity, end user satisfaction and revenue are all affected.

In fact, 93 percent of business end users who responded to the survey said application performance and availability affect their ability to do their job, with 62 percent saying it is absolutely critical. Furthermore, 67 percent said it has become more important over the past five years. In addition, approximately one in five said slow or unavailable applications result in significant financial loss (tens of thousands of dollars or more) for their companies annually.

Reliance on applications is high, end user expectations are even higher

The quality of the end user application experience is critical for success. End users expect applications to work and work well. When application performance or availability issues do arise, end users expect a quick response time to problem resolution from IT, down to just minutes in some cases. For example, 67 percent of respondents said they expect application performance or availability problems to be resolved within an hour of reporting them, with 35 percent expecting a resolution in a half hour or less.

IT struggles to ensure application performance and availability

Despite the rise of applications as king of business infrastructure, applications and some form of management tools to support them have been in general business use for decades. However, the struggle for IT to ensure performance and availability of business-critical applications remains. To illustrate, 81 percent of respondents contacted their IT department in the past year due to an application performance or availability issue, with one-third having done so six times or more.

The complexity of the modern application stack (AppStack), or the application delivery chain comprised of the application and all the backend IT that supports it -- software, middleware and extended infrastructure required for performance -- adds to the challenge of identifying issues and the time required to resolve them. For instance, 36 percent said they have waited a full business day or more for performance or availability problems with business-critical applications to be resolved, with 22 percent having waited several business days or more.

Additional Resources

About SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack® online community to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds & Design and thwack are the exclusive property of SolarWinds Worldwide, LLC or its affiliates. All other company and product names mentioned are used only for identification purposes and may be or are intellectual property of their respective companies.

© 2014 SolarWinds Worldwide, LLC. All rights reserved.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, provided an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data professionals...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
The cloud competition for database hosts is fierce. How do you evaluate a cloud provider for your database platform? In his session at 18th Cloud Expo, Chris Presley, a Solutions Architect at Pythian, gave users a checklist of considerations when choosing a provider. Chris Presley is a Solutions Architect at Pythian. He loves order – making him a premier Microsoft SQL Server expert. Not only has he programmed and administered SQL Server, but he has also shared his expertise and passion with b...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
"IoT is going to be a huge industry with a lot of value for end users, for industries, for consumers, for manufacturers. How can we use cloud to effectively manage IoT applications," stated Ian Khan, Innovation & Marketing Manager at Solgeniakhela, in this SYS-CON.tv interview at @ThingsExpo, held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Onalytica. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...