|By Business Wire||
|August 14, 2014 10:00 AM EDT||
The Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), version 4.0 service update 6.
JITC certification ensures compliance with information assurance and interoperability requirements for the Department of Defense Collaboration Suite. The Collaboration Suite is a VoIP multichannel contact center system connected to the Defense Switched Network (DSN) through SIP Enterprise Session Border Controllers or traditional TDM methods.
CIC has maintained JITC certification since 2008. CIC offers contact center, unified communications, and business process automation functionality designed to improve the customer experience.
CIC government customers include Department of Defense, Department of Commerce, Department of Labor, Department of Homeland Security, Department of Veterans Affairs, Department of Energy, and numerous others.
“CIC’s JITC certification helps government agencies speed sales cycles and reduce deployment time, while its single-platform architecture and tight integration to Microsoft components offer simplified integration and management,” said Joe Brookman, CEO of BROOKMAN LLC, a government technology services provider that assisted Interactive Intelligence with its certification. “In fact, based on CIC’s JITC certification we recently won a multi-million dollar contract with the Department of Defense, which will include a distributed configuration.”
CIC functionality includes the following: IP PBX switching, skills-based routing, interactive voice response, multichannel recording, unified messaging, automated customer feedback surveys, Web-based contact center statistics portals, a statistics engine for wallboard and desktop dashboard displays, workforce management, predictive dialing and campaign management, desktop conferencing, business process automation, and more.
CIC also offers pre-integration with Active Directory, and PKI and Common Access Cards (CAC) for single sign-on to the desktop and telephony services. The CIC System Under Test (SUT) encompasses SIP, TDM, single-site, geographically distributed, and remote user configurations.
With its most recent JITC certification, CIC 4.0 SU6 is now included on the Approved Products List (APL) for purchase by Department of Defense organizations at www.disa.mil/ucco.
BROOKMAN LLC is a solutions provider and consulting firm focused on contact center automation, IP enterprise communications, and business process automation. BROOKMAN can be reached at +1 301.515.0450, [email protected], or www.brookman.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or [email protected]. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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