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JITC Certifies Latest Version of Interactive Intelligence IP Business Communications Software for Department of Defense
|By Business Wire
|August 14, 2014 10:00 AM EDT
The Joint Interoperability Test Command (JITC) has certified Interactive
Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications
software suite, Customer
Interaction Center™ (CIC), version 4.0 service update 6.
JITC certification ensures compliance with information assurance and
interoperability requirements for the Department of Defense
Collaboration Suite. The Collaboration Suite is a VoIP multichannel
contact center system connected to the Defense Switched Network (DSN)
through SIP Enterprise Session Border Controllers or traditional TDM
has maintained JITC certification since 2008. CIC offers contact center,
unified communications, and business process automation functionality
designed to improve the customer experience.
CIC government customers include Department of Defense, Department of
Commerce, Department of Labor, Department of Homeland Security,
Department of Veterans Affairs, Department of Energy, and numerous
“CIC’s JITC certification helps government agencies speed sales cycles
and reduce deployment time, while its single-platform architecture and
tight integration to Microsoft components offer simplified integration
and management,” said Joe Brookman, CEO of BROOKMAN LLC, a government
technology services provider that assisted Interactive Intelligence with
its certification. “In fact, based on CIC’s JITC certification we
recently won a multi-million dollar contract with the Department of
Defense, which will include a distributed configuration.”
CIC functionality includes the following: IP PBX switching, skills-based
routing, interactive voice response, multichannel recording, unified
messaging, automated customer feedback surveys, Web-based contact center
statistics portals, a statistics engine for wallboard and desktop
dashboard displays, workforce management, predictive dialing and
campaign management, desktop conferencing, business process automation,
CIC also offers pre-integration with Active Directory, and PKI and
Common Access Cards (CAC) for single sign-on to the desktop and
telephony services. The CIC System Under Test (SUT) encompasses SIP,
TDM, single-site, geographically distributed, and remote user
With its most recent JITC certification, CIC 4.0 SU6 is now included on
the Approved Products List (APL) for purchase by Department of Defense
organizations at www.disa.mil/ucco.
BROOKMAN LLC is a solutions provider and
consulting firm focused on contact center automation, IP enterprise
communications, and business process automation. BROOKMAN can be reached
at +1 301.515.0450, [email protected],
About Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of software and services
designed to improve the customer experience. The company’s 6,000-plus
customers worldwide have benefitted from its cloud and on-premises
solutions for contact center, unified communications, and business
process automation. Interactive Intelligence is among Software
Magazine’s 2013 Top 500 Global Software and Service Providers, and has
received a Frost & Sullivan Company of the Year Award for the last five
consecutive years. In addition, Glassdoor honored Interactive
Intelligence with its 2014 Employees’ Choice Award as one of the Best
Places to Work in the U.S., and Mashable ranked Interactive Intelligence
second on its 2014 list of the Seven Best Tech Companies to Work For.
The company was founded in 1994 and employs more than 2,000 people
worldwide. Interactive Intelligence is headquartered in Indianapolis,
Indiana and has offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. It can be reached at +1
317.872.3000 or [email protected]. Visit
Interactive Intelligence on the Web at www.inin.com;
on Twitter at www.inin.com/twitter;
on Facebook at www.inin.com/facebook;
or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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