Click here to close now.




















Welcome!

News Feed Item

Swisslog Introduces Network Operations Center for Automated Material Transport System Monitoring

The industry's first remote monitoring and technical support center provides 24/7/365 management for TransLogic® Pneumatic Tube Systems.

DENVER, Aug. 14, 2014 /PRNewswire/ -- Swisslog Healthcare Solutions, the market-leader for hospital pneumatic tube systems, announces the opening of its Network Operations Center (NOC) for TransLogic® Pneumatic Tube Systems (PTS). The NOC is part of the advanced customer service capability available only from Swisslog and features real-time technical support 24/7/365 to ensure maximum system uptime.

The NOC provides immediate response and resolution to alarms through remote system monitoring; returning the system to normal operations and minimizing the impact on facility support personnel. The Swisslog NOC technical support team provides escalation to a facilityʼs first responders within minutes where intervention is required. In addition, facilities will receive monthly reports on system uptime, alarms, response times and corrective actions to support high performance and active system management.

"The Network Operations Center is the first of its kind in terms of continuous remote monitoring and technical support capability for the hospital material transport industry," said Swisslog Customer Care Director Hilton Campbell. "The NOC represents one component of more comprehensive and integrated customer service options from Swisslog."

Designed to handle automated material transport in hospitals, the TransLogic PTS delivers patient-critical items quickly and reliably to reduce wait times and manual labor. Through  scalable support options, Swisslog offers an a la carte menu of services to its more than 2,300 North American PTS customers. Swisslog is able to  provide everything from replacement parts to technical support, including continuous call center service and a full-service preventive maintenance program, offering service programs custom-tailored to meet the unique requirements and budget of any facility.

In the future, Swisslog has plans to add remote system monitoring capabilities for other products within its automated material transport portfolio, including the RoboCourier® Autonomous Mobile Robot (AMR) and TransCar® Automated Guided Vehicle (AGV). The RoboCourier AMR transports medium-sized payloads including lab specimens, medications and hospital supplies, enabling staff to remain focused on patient-related tasks. The TransCar AGV is a low-maintenance solution for efficiently transporting material such as:  medication, linens, meals and waste on carts.

"Our team of  PTS  field technicians is the best in the business," said Eric Waski, director of field service operations. "The customer care and field teams are ramping up for these new service options and look forward to the opportunities ahead."

To learn more about the Swisslog Healthcare Solutions Remote System Monitoring Offering, please visit swisslog.com/RSM.

Swisslog Healthcare Solutions (HCS) is the leading supplier of automation and software solutions for material transport and medication management in healthcare facilities. Swisslog has installed facility-wide and pharmacy automation systems in more than 3,000 hospitals worldwide, including more than 2,000 in North America. Denver-based Swisslog Healthcare Solutions offers total system design, manufacturing, installation and customer support – providing an integrated solution for lean workflow and operations that enhances information access, patient safety and cost efficiency.

About Swisslog
Swisslog designs, develops and delivers efficient automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source – from consulting services to design, implementation and lifetime customer service.

Headquartered in Buchs/Aarau, Switzerland, Swisslog has 2,200 employees in 20 countries worldwide, supporting customers in more than 50 countries. The group's parent company, Swisslog Holding Ltd, is listed on the SIX Swiss Exchange (security number: 1232462, Telekurs: SLOG, Reuters: SLOG.S). More information on www.swisslog.com/healthcare.

Editorial Contact:
Marian Robinson
VP, Marketing
Swisslog Healthcare Solutions
Phone: 303-382.8335
Email

SOURCE Swisslog

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership ab...
IBM’s Blue Box Cloud, powered by OpenStack, is now available in any of IBM’s globally integrated cloud data centers running SoftLayer infrastructure. Less than 90 days after its acquisition of Blue Box, IBM has integrated its Blue Box Cloud Dedicated private-cloud-as-a-service into its broader portfolio of OpenStack® based solutions. The announcement, made today at the OpenStack Silicon Valley event, further highlights IBM’s continued support to deliver OpenStack solutions across all cloud depl...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises ar...
eCube Systems has released NXTmonitor, a full featured application orchestration solution. NXTmonitor, which inherited the code base of NXTminder, has been extended to support multi-discipline processes and will act as a DevOps utility in a heterogeneous enterprise environment. Previously, NXTminder was packaged with NXTera middleware to configure and manage Entera and NXTera RPC servers. “Since we are widening the focus of this solution to DevOps, we felt the need to change the name to NXTmon...
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing thes...
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Trel...
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, will discuss how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a prac...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
The 3rd International WebRTC Summit, to be held Nov. 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 15th International Cloud Expo, 6th International Big Data Expo, 3rd International DevOps Summit and 2nd Internet of @ThingsExpo. WebRTC (Web-based Real-Time Com...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
SYS-CON Events announced today that the "Second Containers & Microservices Expo" will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the ...
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.