Click here to close now.




















Welcome!

News Feed Item

Swisslog Introduces Network Operations Center for Automated Material Transport System Monitoring

The industry's first remote monitoring and technical support center provides 24/7/365 management for TransLogic® Pneumatic Tube Systems.

DENVER, Aug. 14, 2014 /PRNewswire/ -- Swisslog Healthcare Solutions, the market-leader for hospital pneumatic tube systems, announces the opening of its Network Operations Center (NOC) for TransLogic® Pneumatic Tube Systems (PTS). The NOC is part of the advanced customer service capability available only from Swisslog and features real-time technical support 24/7/365 to ensure maximum system uptime.

The NOC provides immediate response and resolution to alarms through remote system monitoring; returning the system to normal operations and minimizing the impact on facility support personnel. The Swisslog NOC technical support team provides escalation to a facilityʼs first responders within minutes where intervention is required. In addition, facilities will receive monthly reports on system uptime, alarms, response times and corrective actions to support high performance and active system management.

"The Network Operations Center is the first of its kind in terms of continuous remote monitoring and technical support capability for the hospital material transport industry," said Swisslog Customer Care Director Hilton Campbell. "The NOC represents one component of more comprehensive and integrated customer service options from Swisslog."

Designed to handle automated material transport in hospitals, the TransLogic PTS delivers patient-critical items quickly and reliably to reduce wait times and manual labor. Through  scalable support options, Swisslog offers an a la carte menu of services to its more than 2,300 North American PTS customers. Swisslog is able to  provide everything from replacement parts to technical support, including continuous call center service and a full-service preventive maintenance program, offering service programs custom-tailored to meet the unique requirements and budget of any facility.

In the future, Swisslog has plans to add remote system monitoring capabilities for other products within its automated material transport portfolio, including the RoboCourier® Autonomous Mobile Robot (AMR) and TransCar® Automated Guided Vehicle (AGV). The RoboCourier AMR transports medium-sized payloads including lab specimens, medications and hospital supplies, enabling staff to remain focused on patient-related tasks. The TransCar AGV is a low-maintenance solution for efficiently transporting material such as:  medication, linens, meals and waste on carts.

"Our team of  PTS  field technicians is the best in the business," said Eric Waski, director of field service operations. "The customer care and field teams are ramping up for these new service options and look forward to the opportunities ahead."

To learn more about the Swisslog Healthcare Solutions Remote System Monitoring Offering, please visit swisslog.com/RSM.

Swisslog Healthcare Solutions (HCS) is the leading supplier of automation and software solutions for material transport and medication management in healthcare facilities. Swisslog has installed facility-wide and pharmacy automation systems in more than 3,000 hospitals worldwide, including more than 2,000 in North America. Denver-based Swisslog Healthcare Solutions offers total system design, manufacturing, installation and customer support – providing an integrated solution for lean workflow and operations that enhances information access, patient safety and cost efficiency.

About Swisslog
Swisslog designs, develops and delivers efficient automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source – from consulting services to design, implementation and lifetime customer service.

Headquartered in Buchs/Aarau, Switzerland, Swisslog has 2,200 employees in 20 countries worldwide, supporting customers in more than 50 countries. The group's parent company, Swisslog Holding Ltd, is listed on the SIX Swiss Exchange (security number: 1232462, Telekurs: SLOG, Reuters: SLOG.S). More information on www.swisslog.com/healthcare.

Editorial Contact:
Marian Robinson
VP, Marketing
Swisslog Healthcare Solutions
Phone: 303-382.8335
Email

SOURCE Swisslog

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...