|By PR Newswire||
|August 14, 2014 12:08 PM EDT||
DENVER, Aug. 14, 2014 /PRNewswire/ -- Swisslog Healthcare Solutions, the market-leader for hospital pneumatic tube systems, announces the opening of its Network Operations Center (NOC) for TransLogic® Pneumatic Tube Systems (PTS). The NOC is part of the advanced customer service capability available only from Swisslog and features real-time technical support 24/7/365 to ensure maximum system uptime.
The NOC provides immediate response and resolution to alarms through remote system monitoring; returning the system to normal operations and minimizing the impact on facility support personnel. The Swisslog NOC technical support team provides escalation to a facilityʼs first responders within minutes where intervention is required. In addition, facilities will receive monthly reports on system uptime, alarms, response times and corrective actions to support high performance and active system management.
"The Network Operations Center is the first of its kind in terms of continuous remote monitoring and technical support capability for the hospital material transport industry," said Swisslog Customer Care Director Hilton Campbell. "The NOC represents one component of more comprehensive and integrated customer service options from Swisslog."
Designed to handle automated material transport in hospitals, the TransLogic PTS delivers patient-critical items quickly and reliably to reduce wait times and manual labor. Through scalable support options, Swisslog offers an a la carte menu of services to its more than 2,300 North American PTS customers. Swisslog is able to provide everything from replacement parts to technical support, including continuous call center service and a full-service preventive maintenance program, offering service programs custom-tailored to meet the unique requirements and budget of any facility.
In the future, Swisslog has plans to add remote system monitoring capabilities for other products within its automated material transport portfolio, including the RoboCourier® Autonomous Mobile Robot (AMR) and TransCar® Automated Guided Vehicle (AGV). The RoboCourier AMR transports medium-sized payloads including lab specimens, medications and hospital supplies, enabling staff to remain focused on patient-related tasks. The TransCar AGV is a low-maintenance solution for efficiently transporting material such as: medication, linens, meals and waste on carts.
"Our team of PTS field technicians is the best in the business," said Eric Waski, director of field service operations. "The customer care and field teams are ramping up for these new service options and look forward to the opportunities ahead."
To learn more about the Swisslog Healthcare Solutions Remote System Monitoring Offering, please visit swisslog.com/RSM.
Swisslog Healthcare Solutions (HCS) is the leading supplier of automation and software solutions for material transport and medication management in healthcare facilities. Swisslog has installed facility-wide and pharmacy automation systems in more than 3,000 hospitals worldwide, including more than 2,000 in North America. Denver-based Swisslog Healthcare Solutions offers total system design, manufacturing, installation and customer support – providing an integrated solution for lean workflow and operations that enhances information access, patient safety and cost efficiency.
Swisslog designs, develops and delivers efficient automation solutions for forward-thinking hospitals, warehouses and distribution centers. We offer integrated systems and services from a single source – from consulting services to design, implementation and lifetime customer service.
Headquartered in Buchs/Aarau, Switzerland, Swisslog has 2,200 employees in 20 countries worldwide, supporting customers in more than 50 countries. The group's parent company, Swisslog Holding Ltd, is listed on the SIX Swiss Exchange (security number: 1232462, Telekurs: SLOG, Reuters: SLOG.S). More information on www.swisslog.com/healthcare.
Swisslog Healthcare Solutions
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
Jul. 4, 2015 01:30 PM EDT Reads: 1,159
"We help to transform an organization and their operations and make them more efficient, more agile, and more nimble to move into the cloud or to move between cloud providers and create an agnostic tool set," noted Jeremy Steinert, DevOps Services Practice Lead at WSM International, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 4, 2015 01:00 PM EDT Reads: 867
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company helps mid-market firms built on IBM hardware platforms to deploy new levels of reliable and cost-effective computing and hig...
Jul. 4, 2015 01:00 PM EDT Reads: 885
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 4, 2015 12:45 PM EDT Reads: 996
"We have a tagline - "Power in the API Economy." What that means is everything that is built in applications and connected applications is done through APIs," explained Roberto Medrano, Executive Vice President at Akana, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 4, 2015 12:30 PM EDT Reads: 1,213
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
Jul. 4, 2015 12:30 PM EDT Reads: 865
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the ...
Jul. 4, 2015 12:15 PM EDT Reads: 816
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
Jul. 4, 2015 12:00 PM EDT Reads: 2,419
"What Dyn is able to do with our Internet performance and our Internet intelligence is give companies visibility into what is actually going on in that cloud," noted Corey Hamilton, Product Marketing Manager at Dyn, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 4, 2015 12:00 PM EDT Reads: 979
The basic integration architecture, as defined by ESBs, hasn’t changed for more than a decade. Most cloud integration providers still rely on an ESB architecture and their proprietary connectors. As a result, enterprise integration projects suffer from constraints of availability and reliability of these connectors that are not re-usable across other integration vendors. However, the rapid adoption of APIs and almost ubiquitous availability of APIs amongst most SaaS and Cloud applications are ra...
Jul. 4, 2015 12:00 PM EDT Reads: 923
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect t...
Jul. 4, 2015 11:45 AM EDT Reads: 1,450
The most often asked question post-DevOps introduction is: “How do I get started?” There’s plenty of information on why DevOps is valid and important, but many managers still struggle with simple basics for how to initiate a DevOps program in their business. They struggle with issues related to current organizational inertia, the lack of experience on Continuous Integration/Delivery, understanding where DevOps will affect revenue and budget, etc. In their session at DevOps Summit, JP Morgenthal...
Jul. 4, 2015 11:00 AM EDT Reads: 974
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 4, 2015 10:45 AM EDT Reads: 1,220
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 4, 2015 10:45 AM EDT Reads: 1,394
SYS-CON Events announced today that Harbinger Systems will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Harbinger Systems is a global company providing software technology services. Since 1990, Harbinger has developed a strong customer base worldwide. Its customers include software product companies ranging from hi-tech start-ups in Silicon Valley to leading product companies in the US a...
Jul. 4, 2015 10:15 AM EDT Reads: 1,833