Click here to close now.




















Welcome!

News Feed Item

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com

SAN FRANCISCO, CA -- (Marketwired) -- 08/14/14 -- To provide quality customer service, while also meeting productivity goals can be a challenge for a business of any size. Especially for one that regularly processes a substantial quantity of calls through a call center. Fortunately, there is a solution for those call centers that wish to provide call agents with the tools they need to be successful. Call center software providers offer VoIP software that call centers can use to meet their most important business goals.

With a variety of features that call agents can rely on for an optimal level of support as they manage inbound or outbound customer calls, this software is designed especially for the modern call center. Because of the VoIP platform, call center software providers have the ability to host the software and the associated data off the call center's premises over a cloud system. In addition to reduced hardware costs, this also means that call agents can work from anywhere they have an Internet connection. An additional benefit of the VoIP nature of the software is the reduced cost compared to traditional landline service.

With the many call center software providers available for call centers to choose from, it can be difficult to feel confident about selecting the one that is right for a particular business. The experts at Voxilla.com have sought to make this decision easier by ranking call center software providers. When creating this ranking, the Voxilla.com experts considered multiple criteria including price, features, user reviews, expert ratings, and more. Here are the providers that Voxilla.com rated:

1) 8x8, Inc.

The 8x8, Inc. Virtual Contact Center is an excellent option for businesses that seek an inexpensive solution to their customer service needs. Both start-up costs and the monthly fee are low, and the Virtual Contact Center includes advanced features such as the ability to route calls to the most appropriate call agents for specific customer needs and a single queue to handle different media through which customers interact with the call center. Call agents can perform work remotely, and call centers can make changes to the Virtual Contact Center without needing assistance from an IT department.

2) SafeSoft Solutions

Call centers that make sales or other types of outbound calls as a part of their business will benefit from the predictive dialer known as Market Dialer that SafeSoft Solutions offers. With this technology, call agents can make up to 200 calls per hour and maximize productivity by only being connected when Market Dialer detects a live answer. Sales can increase by up to 400% with the use of Market Dialer, and SafeSoft Solutions offers a pay-as-you-go, month-to-month payment plan and a trial period with no obligation to purchase.

3) 4PSA

The VoIPNow system offered by 4PSA boasts several features that call centers are likely to find useful. The queue has the ability to attempt to route customers to the last agent with whom they spoke, which means that call agents are more efficient. Calls can be routed to appropriate destinations so that local agents can provide speedy service, and agents can also work from remote locations. Supervisors can listen to active conversations as well as communicate privately with call agents to make training and assisting new agents easier. Pricing starts at $39 monthly when the service is hosted on a call center's network or $159 monthly for the cloud-based service.

Call Center needs continue to evolve in the modern business world, and fortunately call center Software providers are ready to meet the challenges of today and tomorrow with relevant VoIP solutions. Call agents can now feel confident they will be able to perform their duties with productivity goals and superior customer service in mind.

Businesses that are interested in learning more about call center software providers can visit: http://voxilla.com/call-center-software/.

About Voxilla.com:

Voxilla.com is an authority SIP trunk provider site that offers comparison tools to help businesses and residences to help find the best SIP trunk provider for them.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is designed for their business. In 2015, organizations such as United Airlines, Sony...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Any Ops team trying to support a company in today’s cloud-connected world knows that a new way of thinking is required – one just as dramatic than the shift from Ops to DevOps. The diversity of modern operations requires teams to focus their impact on breadth vs. depth. In his session at DevOps Summit, Adam Serediuk, Director of Operations at xMatters, Inc., will discuss the strategic requirements of evolving from Ops to DevOps, and why modern Operations has begun leveraging the “NoOps” approa...
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
To assist customers with legacy Windows Server 2003 that is no longer supported by Microsoft, Racemi has introduced fixed price packages for upgrading and migrating Windows Server 2003 servers to either Windows 2008 R2 or Windows 2012 R2 and the choice of Amazon Web Services (AWS) or SoftLayer cloud. "We're extending a lifeline by upgrading the legacy servers to more modern Windows Server platforms while taking advantage of cloud computing," said James Strayer, vice president of product managem...
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and e...
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
In today's digital world, change is the one constant. Disruptive innovations like cloud, mobility, social media, and the Internet of Things have reshaped the market and set new standards in customer expectations. To remain competitive, businesses must tap the potential of emerging technologies and markets through the rapid release of new products and services. However, the rigid and siloed structures of traditional IT platforms and processes are slowing them down – resulting in lengthy delivery ...
The Internet of Things is in the early stages of mainstream deployment but it promises to unlock value and rapidly transform how organizations manage, operationalize, and monetize their assets. IoT is a complex structure of hardware, sensors, applications, analytics and devices that need to be able to communicate geographically and across all functions. Once the data is collected from numerous endpoints, the challenge then becomes converting it into actionable insight.
SYS-CON Events announced today that IceWarp will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IceWarp, the leader of cloud and on-premise messaging, delivers secured email, chat, documents, conferencing and collaboration to today's mobile workforce, all in one unified interface
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of tech...
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
U.S. companies are desperately trying to recruit and hire skilled software engineers and developers, but there is simply not enough quality talent to go around. Tiempo Development is a nearshore software development company. Our headquarters are in AZ, but we are a pioneer and leader in outsourcing to Mexico, based on our three software development centers there. We have a proven process and we are experts at providing our customers with powerful solutions. We transform ideas into reality.
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of ...
In 2014, the market witnessed a massive migration to the cloud as enterprises finally overcame their fears of the cloud’s viability, security, etc. Over the past 18 months, AWS, Google and Microsoft have waged an ongoing battle through a wave of price cuts and new features. For IT executives, sorting through all the noise to make the best cloud investment decisions has become daunting. Enterprises can and are moving away from a "one size fits all" cloud approach. The new competitive field has ...