Welcome!

News Feed Item

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com

SAN FRANCISCO, CA -- (Marketwired) -- 08/14/14 -- To provide quality customer service, while also meeting productivity goals can be a challenge for a business of any size. Especially for one that regularly processes a substantial quantity of calls through a call center. Fortunately, there is a solution for those call centers that wish to provide call agents with the tools they need to be successful. Call center software providers offer VoIP software that call centers can use to meet their most important business goals.

With a variety of features that call agents can rely on for an optimal level of support as they manage inbound or outbound customer calls, this software is designed especially for the modern call center. Because of the VoIP platform, call center software providers have the ability to host the software and the associated data off the call center's premises over a cloud system. In addition to reduced hardware costs, this also means that call agents can work from anywhere they have an Internet connection. An additional benefit of the VoIP nature of the software is the reduced cost compared to traditional landline service.

With the many call center software providers available for call centers to choose from, it can be difficult to feel confident about selecting the one that is right for a particular business. The experts at Voxilla.com have sought to make this decision easier by ranking call center software providers. When creating this ranking, the Voxilla.com experts considered multiple criteria including price, features, user reviews, expert ratings, and more. Here are the providers that Voxilla.com rated:

1) 8x8, Inc.

The 8x8, Inc. Virtual Contact Center is an excellent option for businesses that seek an inexpensive solution to their customer service needs. Both start-up costs and the monthly fee are low, and the Virtual Contact Center includes advanced features such as the ability to route calls to the most appropriate call agents for specific customer needs and a single queue to handle different media through which customers interact with the call center. Call agents can perform work remotely, and call centers can make changes to the Virtual Contact Center without needing assistance from an IT department.

2) SafeSoft Solutions

Call centers that make sales or other types of outbound calls as a part of their business will benefit from the predictive dialer known as Market Dialer that SafeSoft Solutions offers. With this technology, call agents can make up to 200 calls per hour and maximize productivity by only being connected when Market Dialer detects a live answer. Sales can increase by up to 400% with the use of Market Dialer, and SafeSoft Solutions offers a pay-as-you-go, month-to-month payment plan and a trial period with no obligation to purchase.

3) 4PSA

The VoIPNow system offered by 4PSA boasts several features that call centers are likely to find useful. The queue has the ability to attempt to route customers to the last agent with whom they spoke, which means that call agents are more efficient. Calls can be routed to appropriate destinations so that local agents can provide speedy service, and agents can also work from remote locations. Supervisors can listen to active conversations as well as communicate privately with call agents to make training and assisting new agents easier. Pricing starts at $39 monthly when the service is hosted on a call center's network or $159 monthly for the cloud-based service.

Call Center needs continue to evolve in the modern business world, and fortunately call center Software providers are ready to meet the challenges of today and tomorrow with relevant VoIP solutions. Call agents can now feel confident they will be able to perform their duties with productivity goals and superior customer service in mind.

Businesses that are interested in learning more about call center software providers can visit: http://voxilla.com/call-center-software/.

About Voxilla.com:

Voxilla.com is an authority SIP trunk provider site that offers comparison tools to help businesses and residences to help find the best SIP trunk provider for them.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...