Welcome!

News Feed Item

The Call Center Software Providers That Provide the Most Support for Agents, Ranked by Voxilla.com

SAN FRANCISCO, CA -- (Marketwired) -- 08/14/14 -- To provide quality customer service, while also meeting productivity goals can be a challenge for a business of any size. Especially for one that regularly processes a substantial quantity of calls through a call center. Fortunately, there is a solution for those call centers that wish to provide call agents with the tools they need to be successful. Call center software providers offer VoIP software that call centers can use to meet their most important business goals.

With a variety of features that call agents can rely on for an optimal level of support as they manage inbound or outbound customer calls, this software is designed especially for the modern call center. Because of the VoIP platform, call center software providers have the ability to host the software and the associated data off the call center's premises over a cloud system. In addition to reduced hardware costs, this also means that call agents can work from anywhere they have an Internet connection. An additional benefit of the VoIP nature of the software is the reduced cost compared to traditional landline service.

With the many call center software providers available for call centers to choose from, it can be difficult to feel confident about selecting the one that is right for a particular business. The experts at Voxilla.com have sought to make this decision easier by ranking call center software providers. When creating this ranking, the Voxilla.com experts considered multiple criteria including price, features, user reviews, expert ratings, and more. Here are the providers that Voxilla.com rated:

1) 8x8, Inc.

The 8x8, Inc. Virtual Contact Center is an excellent option for businesses that seek an inexpensive solution to their customer service needs. Both start-up costs and the monthly fee are low, and the Virtual Contact Center includes advanced features such as the ability to route calls to the most appropriate call agents for specific customer needs and a single queue to handle different media through which customers interact with the call center. Call agents can perform work remotely, and call centers can make changes to the Virtual Contact Center without needing assistance from an IT department.

2) SafeSoft Solutions

Call centers that make sales or other types of outbound calls as a part of their business will benefit from the predictive dialer known as Market Dialer that SafeSoft Solutions offers. With this technology, call agents can make up to 200 calls per hour and maximize productivity by only being connected when Market Dialer detects a live answer. Sales can increase by up to 400% with the use of Market Dialer, and SafeSoft Solutions offers a pay-as-you-go, month-to-month payment plan and a trial period with no obligation to purchase.

3) 4PSA

The VoIPNow system offered by 4PSA boasts several features that call centers are likely to find useful. The queue has the ability to attempt to route customers to the last agent with whom they spoke, which means that call agents are more efficient. Calls can be routed to appropriate destinations so that local agents can provide speedy service, and agents can also work from remote locations. Supervisors can listen to active conversations as well as communicate privately with call agents to make training and assisting new agents easier. Pricing starts at $39 monthly when the service is hosted on a call center's network or $159 monthly for the cloud-based service.

Call Center needs continue to evolve in the modern business world, and fortunately call center Software providers are ready to meet the challenges of today and tomorrow with relevant VoIP solutions. Call agents can now feel confident they will be able to perform their duties with productivity goals and superior customer service in mind.

Businesses that are interested in learning more about call center software providers can visit: http://voxilla.com/call-center-software/.

About Voxilla.com:

Voxilla.com is an authority SIP trunk provider site that offers comparison tools to help businesses and residences to help find the best SIP trunk provider for them.

Contact:

Ansel Crew
(858) 454-5900 ext: 10301
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
Everyone wants the rainbow - reduced IT costs, scalability, continuity, flexibility, manageability, and innovation. But in order to get to that collaboration rainbow, you need the cloud! In this presentation, we'll cover three areas: First - the rainbow of benefits from cloud collaboration. There are many different reasons why more and more companies and institutions are moving to the cloud. Benefits include: cost savings (reducing on-prem infrastructure, reducing data center foot print, redu...
The technologies behind big data and cloud computing are converging quickly, offering businesses new capabilities for fast, easy, wide-ranging access to data. However, to capitalize on the cost-efficiencies and time-to-value opportunities of analytics in the cloud, big data and cloud technologies must be integrated and managed properly. Pythian's Director of Big Data and Data Science, Danil Zburivsky will explore: The main technology components and best practices being deployed to take advantage...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
Today, we have more data to manage than ever. We also have better algorithms that help us access our data faster. Cloud is the driving force behind many of the data warehouse advancements we have enjoyed in recent years. But what are the best practices for storing data in the cloud for machine learning and data science applications?
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value...
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busi...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.