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Former CFPB Assistant Director Rick Hackett reveals eight secrets for buy-here-pay-here dealers to avoid the regulatory radar

Hackett, who focused on auto lending regulation during his CFPB tenure, is now partner at industry law firm Hudson Cook and will deliver a keynote address at the 7th annual Innovate conference, hosted by AutoStar Solutions.

FORT WORTH, Texas, Aug. 15, 2014 /PRNewswire/ -- Rick Hackett, former Consumer Financial Protection Bureau assistant director and current partner at Hudson Cook, today advised buy-here-pay-here auto dealers of eight specific steps they must take to stay off the radar of government regulators.

"As the CFPB and its allies in state attorney general offices turn increasing focus to 'high-priced' credit for nonprime consumers, it's important for dealers of all types – and especially for independent dealers with buy-here-pay-here operations – to proactively plan for outreach from regulators," said Hackett, who will share more compliance-related insight in a Q&A-style keynote address at the Innovate 2014 industry conference, hosted by AutoStar Solutions.

"It's hard enough as it is to run a nonprime credit dealership, with wholesale inventory prices inflated and consumer incomes stagnant," Hackett said. "Now federal regulators and state attorneys general have decided they have the power to declare when a seller's price is 'inflated to hide the true cost of credit provided.' The result is an automatic truth-in-lending violation and a claim of unfair and deceptive practices."

Hackett said no surefire way exists for dealers to completely protect themselves from a regulator who can decide what a reasonable price is. But he recommends these steps to minimize exposure:

  1. If a car buyer is paying cash, never sell (or even offer to sell) a vehicle for a lower price than what you charge when the customer finances. If the financed price is higher, regulators may conclude you added an undisclosed finance charge. You may also be in violation of usury laws.
  2. Get your house in order when it comes to technical disclosures. This includes the Truth in Lending Act, adverse action notices, as well as compliance with privacy laws and Article 9 of the Uniform Commercial Code.
  3. Train your F&I managers, just like you train your mechanics. The world of F&I has become incredibly complicated, so mere hope is not a viable strategy. You must invest in education and training – and be able to demonstrate to regulators that you've done so.
  4. Underwrite for the borrower's ability to pay, rather than focusing solely on the collateral value. You'll prevent accusations of predatory lending while still protecting your financial interests.
  5. Treat your complaints as a resource, and remember they can come back to bite you. Do you receive multiple complaints about the same salesperson? Have your collectors been accused more than once of the same illegal practice? Take note of the trend – and fix it – before the regulators do it for you.
  6. Work with troubled borrowers, and try your best to keep them in their cars. Premature repossession only reinforces the appearance of predatory lending.
  7. Proactively manage your repo agents and all other vendors. Do you know whether your repo agent has been sued, has any judgments against him, or is the subject of BBB complaints? Has he been trained by a recognized recovery compliance organization? Is your cleaning service bonded and insured? Do they conduct thorough background checks? If you outsource collections, does the agency adhere to all applicable laws, have all necessary licenses, and receive adequate training? Are your vendors' procedures similar to your own? It may seem overwhelming, but regulators hold dealerships responsible for who they do business with.
  8. Approach ancillary products carefully. Don't sell the customer options they can't afford. And make it clear that these items are truly optional. If every buyer leaves your lot with the same aftermarket products, regulators may conclude that you require them for financing.

Hackett will deliver one of six featured keynotes on the automotive and buy-here-pay-here industries at the 7th annual Innovate conference, Sept. 21 through Sept. 24 at the Gaylord Texan Resort & Convention Center in Grapevine, Texas. Innovate will be hosted by AutoStar Solutions, a leading provider of enterprise-level software to subprime auto lenders, as well as independent retail and buy-here-pay-here dealers.

Attendees can choose from a wide variety of classes in 10 different tracks, including compliance and technology. AutoStar expects more than 500 attendees at this year's conference, in addition to major exhibitors and financial institutions that will showcase the latest dealership technology, best practices and industry solutions.

To register, visit, where users can build and save their own customized event schedule. Those who would rather go mobile can tailor their schedules with the Guidebook app, available at AutoStar is offering a $50 off early bird special to all attendees registered before Aug. 31.

About AutoStar Solutions
For over 20 years, AutoStar Solutions has provided dealer management software solutions to independent automotive dealers and subprime finance companies located in the United States. Their web-based software solutions have enabled clients to automate and simplify activities while staying compliant with state and federal regulations. Learn more at

SOURCE AutoStar Solutions

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