Welcome!

News Feed Item

Medallia Receives $50M in New Funding to Meet Growing Market Demand for Software that Makes Companies More Customer Centric

The company that helps the Fortune 1000 improve customer retention and growth becomes one of Sequoia Capital's largest-ever investments with this round

PALO ALTO, Calif., Aug. 18, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today announced an investment of $50M from Sequoia Capital. The new infusion of funds will accelerate the company's fast growth. Since taking an initial investment from Sequoia two and a half years ago, Medallia has tripled its revenue and workforce, expanded its customer list to more than 500 brands, and completed key integrations, such as a recent one with Salesforce.

Medallia company logo

This rapid growth highlights a shift in the marketplace. Increasingly, customers make buying decisions based less on brands, which previously were a proxy for quality, and more on trusted information about a company's actual customer experience. Such information is now widely available through online user reviews, expert opinions, and other easily accessible word of mouth, even about B2B companies.

"To survive in this new environment, companies must deliver customer experiences that match their brand promises," said Medallia CEO Borge Hald. "They must listen and be accountable to their customers in real-time and in every part of their organizations, from the frontline to the C-suite, the way industry-disrupting newcomers, such as Amazon in retail, Uber in transportation, and Airbnb in hospitality, are. To compete in the future, companies need to build the voice of the customer into their operating DNA today. Medallia's software lets companies do just that. That's why we're growing so fast."

Sequoia is the sole investor in Medallia and its total investment is now $105M, one of the largest in its history. "In creating a new market and establishing itself as the leader, Medallia has already achieved what most enterprises hope to do but very few accomplish," said Doug Leone, Sequoia partner and Medallia board member. "Their transformative impact on how the Fortune 1000 manages customer experience is a testament to their relentless user focus. We're privileged to continue to work with them to build an enduring company."

"We're delighted to continue working with Sequoia," said Medallia CEO Borge Hald. "Doug and Sequoia have been incredible partners, and we feel great about expanding our relationships with them."

Medallia will use the proceeds of the latest funding round to:

  • expand its SaaS platform to stay ahead of the exploding volume of customer feedback and customer information that's available both within businesses and outside them in social media;
  • enhance its text analytics engine to enable real-time root cause analysis of customer pain points;
  • grow its offices in the US, Argentina, and the UK, as well as its recently opened divisions in Germany, France, Hong Kong, and Australia; and
  • increase its cloud footprint to better accommodate its millions of business users across six continents and in 70 languages.

Medallia's customers generate more than $3 trillion in combined annual revenue and include recognizable brands such as Shell, Marriott International, Nordstrom, Airbnb, The LEGO Group, and CA Technologies. These brands rely on Medallia to systematically embed the voice of the customer throughout their organizations to either remain among — or start to become among — the world's most successful customer-centric businesses.

About Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Macy's, Sephora, and Zurich Insurance. Medallia's Software-as-a-Service (SaaS) application enables companies to capture customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve the customer experience. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, Sydney, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.

©2014 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.

Contact:
Michelle de Haaff, Medallia, (650) 321-3000, [email protected]
Lisa Hawes, Sterling Communications, (408) 884-5155, [email protected]

Logo - http://photos.prnewswire.com/prnh/20130314/SF76927LOGO

SOURCE Medallia

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.
SYS-CON Events announced today that Nihon Micron will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Nihon Micron Co., Ltd. strives for technological innovation to establish high-density, high-precision processing technology for providing printed circuit board and metal mount RFID tags used for communication devices. For more inf...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launchi...
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...