News Feed Item

Student mailboxes a thing of the past at Loyola University Maryland

Ricoh-led transformation opens 10,000 square feet of space in mail center for new uses

MALVERN, Pa., Aug. 18, 2014 /PRNewswire/ -- In the e-mail age, what's the purpose of a brick-and-mortar university mail center?

Ricoh Americas Corporation logo.

This question has inspired a major transformation of what used to be the traditional mail center at Loyola University Maryland. Managed by Ricoh Americas Corporation, the new Ricoh Higher Education Student Mail Services is a study in information mobility, the ability for individuals to access just the right information at the right time, just when they need it.

With U.S. Mail volume down substantially at Loyola, students no longer check their mailboxes with any frequency. One student, in fact, didn't discover a Valentine card last year until April. Situations like this created additional work for mail center employees at the end of the year, having to empty out all the mailboxes that weren't checked throughout the year. Meanwhile, package volume has soared 30 percent in the same time period due to the adoption of online shopping and textbook rentals. Package pickup, however, has increasingly required streamlining to reduce half-hour or more waits during peak times (September and January). Because of a space crunch, the University was running out of secure space to store packages.

Loyola has addressed these challenges – underused mailboxes, insufficient package space, security issues and unacceptable waiting times – by adopting the Ricoh Campus Mail Solution: a combination of Ricoh University Kiosk, a kiosk-based self-service electronic workflow; and a High Density Mail System enabling the use of space-saving barcoded mail slots. The overhaul has eliminated the stacks of traditional mailboxes for Loyola University Maryland's 4,000 undergraduate students. It has created proper storage for packages, and has returned 10,000 square feet of valuable space to the university to use as it pleases.

Entirely new workflow 
When a package or piece of mail arrives at the mail center, students receive a notification email. They then visit the mail center at their convenience and swipe their student ID card at a self-service kiosk located near the mail center window. That action sends an electronic alert to mail center workers along with the location and physical characteristics of the students' packages and mail. A worker retrieves the items, which are presented to the student as they reach the front desk. Wait time is projected to fall from 30 minutes to one minute or less based on Ricoh's experience at other university mail centers.

Student mail is no longer stored in mailboxes. Instead, it is sorted into a high-density rolling racking system. Mail workers use small scanners, worn on their fingers, to scan barcodes on each slot as they deposit a mail piece. The barcode triggers an email alert to the student, who stops by the mail center to pick it up. Mail center supervisors can electronically track customer waits in real-time. 

"Through our partnership with Ricoh, we've identified a valuable opportunity to demonstrate our commitment to pursuing innovative strategies to improve the college experience for students at Loyola," said Jennifer Wood, Loyola's director of campus services. "Loyola students will benefit from an exponentially more efficient system for mail and packages, and our campus community will also benefit from additional seating for dining installed after the mail center renovation frees up much-needed space in Loyola's College Center."

As part of the transformation, Ricoh recommended the university provide a menu of commercial shipping services and mailing and packaging supplies, which bring new untapped revenue streams to Loyola, made affordable through Ricoh's global volume discounts. To further enhance the student experience at Loyola, Ricoh is also installing a photo printing kiosk, and a shredding kiosk to help protect student's personal information.

"At Loyola, as with all of our clients, we make information work for people rather than make people work to obtain information," said Tom Brown, Vice President, Government and Higher Education, Ricoh Americas Corporation. "This philosophy is never truer than in the new world of education, where electronic and paper-based information live together and frequently need to be captured, transformed and managed."

For details on Ricoh's full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (approx. 21.7 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/.

© 2014 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.


John Greco 
Ricoh Americas Corporation
(973) 882-2023
[email protected] 

Darby Johnson 
Brodeur Partners
(603) 559-5809 
[email protected]

Logo - http://photos.prnewswire.com/prnh/20140718/128669   

SOURCE Ricoh Americas Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
So you think you are a DevOps warrior, huh? Put your money (not really, it’s free) where your metrics are and prove it by taking The Ultimate DevOps Geek Quiz Challenge, sponsored by DevOps Summit. Battle through the set of tough questions created by industry thought leaders to earn your bragging rights and win some cool prizes.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU’s GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes.
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...