Click here to close now.

Welcome!

News Feed Item

Student mailboxes a thing of the past at Loyola University Maryland

Ricoh-led transformation opens 10,000 square feet of space in mail center for new uses

MALVERN, Pa., Aug. 18, 2014 /PRNewswire/ -- In the e-mail age, what's the purpose of a brick-and-mortar university mail center?

Ricoh Americas Corporation logo.

This question has inspired a major transformation of what used to be the traditional mail center at Loyola University Maryland. Managed by Ricoh Americas Corporation, the new Ricoh Higher Education Student Mail Services is a study in information mobility, the ability for individuals to access just the right information at the right time, just when they need it.

With U.S. Mail volume down substantially at Loyola, students no longer check their mailboxes with any frequency. One student, in fact, didn't discover a Valentine card last year until April. Situations like this created additional work for mail center employees at the end of the year, having to empty out all the mailboxes that weren't checked throughout the year. Meanwhile, package volume has soared 30 percent in the same time period due to the adoption of online shopping and textbook rentals. Package pickup, however, has increasingly required streamlining to reduce half-hour or more waits during peak times (September and January). Because of a space crunch, the University was running out of secure space to store packages.

Loyola has addressed these challenges – underused mailboxes, insufficient package space, security issues and unacceptable waiting times – by adopting the Ricoh Campus Mail Solution: a combination of Ricoh University Kiosk, a kiosk-based self-service electronic workflow; and a High Density Mail System enabling the use of space-saving barcoded mail slots. The overhaul has eliminated the stacks of traditional mailboxes for Loyola University Maryland's 4,000 undergraduate students. It has created proper storage for packages, and has returned 10,000 square feet of valuable space to the university to use as it pleases.

Entirely new workflow 
When a package or piece of mail arrives at the mail center, students receive a notification email. They then visit the mail center at their convenience and swipe their student ID card at a self-service kiosk located near the mail center window. That action sends an electronic alert to mail center workers along with the location and physical characteristics of the students' packages and mail. A worker retrieves the items, which are presented to the student as they reach the front desk. Wait time is projected to fall from 30 minutes to one minute or less based on Ricoh's experience at other university mail centers.

Student mail is no longer stored in mailboxes. Instead, it is sorted into a high-density rolling racking system. Mail workers use small scanners, worn on their fingers, to scan barcodes on each slot as they deposit a mail piece. The barcode triggers an email alert to the student, who stops by the mail center to pick it up. Mail center supervisors can electronically track customer waits in real-time. 

"Through our partnership with Ricoh, we've identified a valuable opportunity to demonstrate our commitment to pursuing innovative strategies to improve the college experience for students at Loyola," said Jennifer Wood, Loyola's director of campus services. "Loyola students will benefit from an exponentially more efficient system for mail and packages, and our campus community will also benefit from additional seating for dining installed after the mail center renovation frees up much-needed space in Loyola's College Center."

As part of the transformation, Ricoh recommended the university provide a menu of commercial shipping services and mailing and packaging supplies, which bring new untapped revenue streams to Loyola, made affordable through Ricoh's global volume discounts. To further enhance the student experience at Loyola, Ricoh is also installing a photo printing kiosk, and a shredding kiosk to help protect student's personal information.

"At Loyola, as with all of our clients, we make information work for people rather than make people work to obtain information," said Tom Brown, Vice President, Government and Higher Education, Ricoh Americas Corporation. "This philosophy is never truer than in the new world of education, where electronic and paper-based information live together and frequently need to be captured, transformed and managed."

For details on Ricoh's full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (approx. 21.7 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/.

© 2014 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.

Contact:

John Greco 
Ricoh Americas Corporation
(973) 882-2023
[email protected] 

Darby Johnson 
Brodeur Partners
(603) 559-5809 
[email protected]

Logo - http://photos.prnewswire.com/prnh/20140718/128669   

SOURCE Ricoh Americas Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies drivi...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
Containers are changing the security landscape for software development and deployment. As with any security solutions, security approaches that work for developers, operations personnel and security professionals is a requirement. In his session at DevOps Summit, Kevin Gilpin, CTO and Co-Founder of Conjur, will discuss various security considerations for container-based infrastructure and related DevOps workflows.
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
Overgrown applications have given way to modular applications, driven by the need to break larger problems into smaller problems. Similarly large monolithic development processes have been forced to be broken into smaller agile development cycles. Looking at trends in software development, microservices architectures meet the same demands. Additional benefits of microservices architectures are compartmentalization and a limited impact of service failure versus a complete software malfunction. ...
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Internet of Things (IoT) will be a hybrid ecosystem of diverse devices and sensors collaborating with operational and enterprise systems to create the next big application. In their session at @ThingsExpo, Bramh Gupta, founder and CEO of robomq.io, and Fred Yatzeck, principal architect leading product development at robomq.io, discussed how choosing the right middleware and integration strategy from the get-go will enable IoT solution developers to adapt and grow with the industry, while at th...
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare...
"We provide a web application framework for building really sophisticated web applications that run on a browser without any installation need so we get used for biotech, defense, and banking applications," noted Charles Kendrick, CTO and Chief Architect at Isomorphic Software, in this SYS-CON.tv interview at @DevOpsSummit (http://DevOpsSummit.SYS-CON.com), held June 9-11, 2015, at the Javits Center in New York
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...