Welcome!

News Feed Item

XChange 2014: Elevating the IT Customer Experience

Conference Helps Channel Partners Create Strategies for Success that Build Lasting Client Relationships

FRAMINGHAM, Mass., Aug. 18, 2014 /PRNewswire/ -- The Channel Company today announced that coverage is now live from its XChange 2014 conference, underway in San Antonio, Texas. The IT channel's premier networking event, XChange 2014 brings together 250+ decision-makers from top U.S. and Canadian solution providers and technology vendors in a face-to-face forum designed to highlight industry trends, strengthen relationships and cultivate strategies for success that will enhance the customer experience and build their sales pipelines for the coming year and beyond.

Logo - http://photos.prnewswire.com/prnh/20140818/136940

Learn more and find coverage:
- To learn more about the event, visit http://www.xchange-events.com/xch14
- Follow the event on Twitter @TheChannelCo using hash tag #xch14
- Read and watch coverage on CRN at http://www.crn.com/news/channel-programs/xchange-2014.htm

"IT is undergoing an important transformation. The key to success – whether you're a vendor or a solution provider – is understanding what IT customers really want. They don't want a hard drive or a software package. They want a technology solution to a real-world business problem, and they want it delivered by someone they know and trust," said Robert Faletra, CEO of The Channel Company, producer of XChange Events. "At XChange, VARs and vendors meet in person, forging the alliances that will create a stronger, better experience for their clients long term."

XChange sessions examine trends from data center and storage to cloud and collaboration, and deliver important insights from key industry leaders and renowned speakers including:

  • "Developing Customer Experiences that Emotionally Engage and Drive Loyalty" by Joseph Michelli, speaker, consultant and best-selling author
  • "Unlock Your Super Powers" by Gary Pica, president and founder of TruMethods, a coaching and mentoring firm helping IT solution providers reach their full potential as MSPs
  • "Relationship Revolution: Building Better Connections In This Digital Age" by Seth Mattison, founder and Chief Movement Officer at FutureSight Labs, and an expert on workforce trends

Additional Event Highlights

  • Recurring Revenue Workshop: Delivered by Gary Pica, president and founder of TruMethods, a coaching and mentoring firm helping IT solution providers reach their full potential as MSPs
  • Women of the Channel Panel: Moderated by Holly Green, CEO and Managing Director of The Human Factor, an organization that helps organizations develop the tools, techniques and skills to reach their goals
  • 2014 CRN Annual Report Card (ARC) Awards: Announced by the CRN Editorial team, Award winners will be honored during a live ceremony on August 19. This distinguished study recognizes the top-rated technology vendors most highly praised by their solution provider partners. 
  • [email protected]: Underwritten by Microsoft, the giving back project sent a volunteer group of XChange sponsors, attendees, and staff to refresh the paint at a SA Youth Center while local teens participated in a Sean Covey "7 Habits of Highly Effective Teens" workshop to improve self-image and achieve their goals.

XChange 2014 platinum sponsors include: Dell, IBM, Intel, Microsoft, Samsung, SAP, and VMware. See the full list online at http://www.xchange-events.com/xch14/sponsors.

About XChange Events
XChange Events are the premier venues for face-to-face interaction between IT professionals for practically every market. In comfortable settings that encourage deal making and relationship building, XChange Events span the global manufacturer, solution provider, public sector, and IT executive markets.

About The Channel Company
The Channel Company is the channel community's trusted authority for growth and innovation, with established brands including CRN, XChange Events, IPED, and SharedVue. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com.

Contacts
Betzi Hanc
The Channel Company
508.416.1182
[email protected]

SOURCE The Channel Company

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at Logz.io, will explore the value of Kibana 4 for log analysis and will give a real live, hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He will examine three use cases: IT operations, business intelligence, and security and compliance. This is a hands-on session that will require participants to bring their own laptops, and we will provide the rest.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...