Welcome!

News Feed Item

Enservio to Extend "Making it Right" Web Series Highlighting Exceptional Claims Professionals

Successful Web Series Launch Spurs New Episodes Coming This Fall

NEEDHAM, MA -- (Marketwired) -- 08/20/14 -- Enservio, Inc. today announced its popular "Making it Right" web series profiling insurance claims professionals will launch new episodes in the Fall. In the series, claims pros recount their personal stories of helping insured homeowners cope with tough situations and extraordinary losses. Because the videos have been so well received, including thousands of views on social media channels, the company will produce additional one-on-one interviews with claims pros who have gone beyond the call of duty to service their insured customers.

"The mission of 'Making it Right' was to shed light on these passionately committed individuals who make it their everyday business to prepare for the worst so that their customers can expect the best," said Christine Washburn, Senior Vice President, Marketing. "Building on this momentum we're excited to produce additional video interviews with claims pros who go that extra mile to help homeowners restore their lives. We continue to search for candidates who are willing to share compelling and memorable stories."

"It would be wonderful to see the insurance industry treat their adjusters better, for sure!" said a reader in a related news post about the web series. "They are often seen as adversaries by policyholders due to a mainstream misconception about insurance as a whole.... So glad Enservio got the point!" [Source: New Enservio Web Series Honors Claims Adjusters as Heroes]

"Making it Right" Episodes 1-4 in Brief

"A Christmas Story" is the theme of the first episode, featuring Otto Kieslich from Universal North America as he recounts a holiday fire that destroyed a Christmas tree in a family's new home -- but not the family's spirit -- thanks to Otto's efforts. "You can't control when bad things happen to good people," explains Otto, "but you can control the way we as the insurance carrier respond to that tragedy and treat the insured."

"The Art of Connecting" profiles Trevor McDonald, Claims Network Manager from the MSA Group. In this second episode Trevor mentions how his wife received something of a "baptism by fire" during one claim. Trevor's wife accompanied him on the initial claim visit, meeting the family at what was left of their home. "It ended up being a hug-fest," Trevor explains.

"Beyond the Policy" is a prime example of pros who go that extra mile to get customers back on track. An insured with a claim of damage from "a ghost" didn't exactly fit traditional underwriting clauses. This third episode stars Vice President of Claims Eva Mowry of Security First Insurance of Florida, "Even though there was no coverage under the contract, there is always service and caring -- we continued to call the homeowner every day until we got him help because that's what we do."

"Get in the Bathroom" showcases Rich Hanlon, Director of Claims for Universal North America, as he tells a terrifying story of how a family took refuge in the bathroom of their home during a powerful tornado. The family emerged from the bathroom to discover all that was left of their house was the bathroom. "That is one claim that has always stuck with me and even though I've seen other devastation, I don't remember a story that has impacted me the way that one did," said Hanlon.

Enservio encourages the industry to freely share the "Making it Right" videos on websites, YouTube and other social media channels. The videos can be used as training for novice adjusters and for motivational purposes. Enservio is seeking new candidates to interview for the series. To view the introductory trailer and all current episodes, please visit www.enservio.com/makingitright.

About Enservio, Inc.
Enservio® software and services help you solve one of the biggest issues in property insurance -- knowing what's inside an insured's home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Media Contact:
Victor Cruz
Principal
MediaPR
(978) 768-6888
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"We're developing a software that is based on the cloud environment and we are providing those services to corporations and the general public," explained Seungmin Kim, CEO/CTO of SM Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"The reason Tier 1 companies are coming to us is we're able to narrow the gap where custom applications need to be built. They provide a lot of services, like IBM has Watson, and they provide a lot of hardware but how do you bring it all together? Bringing it all together they have to build custom applications and that's the niche that we are able to help them with," explained Peter Jung, Product Leader at Pulzze Systems Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2,...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...