Welcome!

News Feed Item

Enservio to Extend "Making it Right" Web Series Highlighting Exceptional Claims Professionals

Successful Web Series Launch Spurs New Episodes Coming This Fall

NEEDHAM, MA -- (Marketwired) -- 08/20/14 -- Enservio, Inc. today announced its popular "Making it Right" web series profiling insurance claims professionals will launch new episodes in the Fall. In the series, claims pros recount their personal stories of helping insured homeowners cope with tough situations and extraordinary losses. Because the videos have been so well received, including thousands of views on social media channels, the company will produce additional one-on-one interviews with claims pros who have gone beyond the call of duty to service their insured customers.

"The mission of 'Making it Right' was to shed light on these passionately committed individuals who make it their everyday business to prepare for the worst so that their customers can expect the best," said Christine Washburn, Senior Vice President, Marketing. "Building on this momentum we're excited to produce additional video interviews with claims pros who go that extra mile to help homeowners restore their lives. We continue to search for candidates who are willing to share compelling and memorable stories."

"It would be wonderful to see the insurance industry treat their adjusters better, for sure!" said a reader in a related news post about the web series. "They are often seen as adversaries by policyholders due to a mainstream misconception about insurance as a whole.... So glad Enservio got the point!" [Source: New Enservio Web Series Honors Claims Adjusters as Heroes]

"Making it Right" Episodes 1-4 in Brief

"A Christmas Story" is the theme of the first episode, featuring Otto Kieslich from Universal North America as he recounts a holiday fire that destroyed a Christmas tree in a family's new home -- but not the family's spirit -- thanks to Otto's efforts. "You can't control when bad things happen to good people," explains Otto, "but you can control the way we as the insurance carrier respond to that tragedy and treat the insured."

"The Art of Connecting" profiles Trevor McDonald, Claims Network Manager from the MSA Group. In this second episode Trevor mentions how his wife received something of a "baptism by fire" during one claim. Trevor's wife accompanied him on the initial claim visit, meeting the family at what was left of their home. "It ended up being a hug-fest," Trevor explains.

"Beyond the Policy" is a prime example of pros who go that extra mile to get customers back on track. An insured with a claim of damage from "a ghost" didn't exactly fit traditional underwriting clauses. This third episode stars Vice President of Claims Eva Mowry of Security First Insurance of Florida, "Even though there was no coverage under the contract, there is always service and caring -- we continued to call the homeowner every day until we got him help because that's what we do."

"Get in the Bathroom" showcases Rich Hanlon, Director of Claims for Universal North America, as he tells a terrifying story of how a family took refuge in the bathroom of their home during a powerful tornado. The family emerged from the bathroom to discover all that was left of their house was the bathroom. "That is one claim that has always stuck with me and even though I've seen other devastation, I don't remember a story that has impacted me the way that one did," said Hanlon.

Enservio encourages the industry to freely share the "Making it Right" videos on websites, YouTube and other social media channels. The videos can be used as training for novice adjusters and for motivational purposes. Enservio is seeking new candidates to interview for the series. To view the introductory trailer and all current episodes, please visit www.enservio.com/makingitright.

About Enservio, Inc.
Enservio® software and services help you solve one of the biggest issues in property insurance -- knowing what's inside an insured's home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.

Media Contact:
Victor Cruz
Principal
MediaPR
(978) 768-6888
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
One of the biggest challenges with adopting a DevOps mentality is: new applications are easily adapted to cloud-native, microservice-based, or containerized architectures - they can be built for them - but old applications need complex refactoring. On the other hand, these new technologies can require relearning or adapting new, oftentimes more complex, methodologies and tools to be ready for production. In his general session at @DevOpsSummit at 20th Cloud Expo, Chris Brown, Solutions Marketi...
At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
I think DevOps is now a rambunctious teenager - it's starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
"We work around really protecting the confidentiality of information, and by doing so we've developed implementations of encryption through a patented process that is known as superencipherment," explained Richard Blech, CEO of Secure Channels Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU's GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes. In...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...