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Ricoh Once Again Receives Relativity Best in Service Designation from kCura
kCura recognizes Ricoh for exceptional technical infrastructure, customer service, and product expertise
|By PR Newswire
|August 20, 2014 09:30 AM EDT
NASHVILLE, Ky., Aug. 20, 2014 /PRNewswire/ -- Ricoh today announced at the International Legal Technology Association (ILTA) Conference in Nashville that it has again earned kCura's Relativity Best in Service designation, which recognizes Relativity Premium Hosting Partners who provide an exceptional Relativity experience for their customers.
Ricoh is a global technology company with services and solutions that help law firms and legal departments capture, transform and manage information more effectively in today's dynamic work environment. Relativity serves as one of Ricoh's premier hosted review platforms. Ricoh serves thousands of law firms and corporations – customers include the majority of the Am Law 200 and NLJ 250 firms, boutique firms, as well as the legal departments of many Fortune 1000 companies. Ricoh provides eDiscovery and Practice Support Services, as well as Office Administration and Information Technology capabilities within its portfolio of offerings for the legal industry.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
"Our solutions address the broad spectrum of IT and document services needs of law firms and in-house counsel so they can really focus on the practice of law which is their number one priority," said David Greetham, Vice President, eDiscovery Operations, Ricoh Americas Corporation. "We are delighted to be recognized again by kCura for exceptional customer service because it validates how committed we are to providing the best possible experience for end users as they navigate a fast-paced, complex new world of work."
"We enjoy working with Ricoh and are excited to recognize them as a Relativity Best in Service partner," said Andrew Sieja, president and CEO of kCura. "Them being part of the program demonstrates the commitment they have to providing an exceptional customer experience."
For more information, visit ricoh-usa.com/industry/legal and see Ricoh at the ILTA Conference in Ricoh Booth #307/309 and mindSHIFT Booth #512/514.
Recognized as a "Leader" in Gartner's 2014 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software, Relativity. Relativity has more than 100,000 active users worldwide from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 100th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at [email protected] or visit www.kcura.com for more information.
| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (approx. 21.7 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit www.ricoh.com/about/.
© 2014 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.
Ricoh Americas Corporation
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