Welcome!

News Feed Item

PG&E Continues Earthquake Restoration; Extensive Focus on Ensuring Gas Safety

SAN FRANCISCO, Aug. 24, 2014 /PRNewswire/ -- Pacific Gas and Electric Company (PG&E) is continuing to restore electric and gas service following an early morning 6.0 magnitude earthquake in Napa County and is making plans for additional actions in the days ahead to ensure customer safety.

Gas Service

PG&E proactively lowered the operating pressure of its Sonoma/Napa transmission pipeline system and conducted two patrols of the transmission system to ensure its integrity. The company is also conducting extensive sweeps of the involved communities using state-of-the-art leak detection vehicles to assess for distribution line leaks. Any leaks that are identified will be repaired immediately by onsite crews.

The company received 439 gas odor calls from customers and has visited the premises of approximately 400 so far. The remaining customers will be completed this evening. There were only 20 customer-level earthquake-related gas outages. These resulted from damaged customer facilities and will be restored when they can safely take service.

Beginning tomorrow, PG&E will proactively conduct courtesy gas safety checks at homes and businesses across the impacted area. These will continue over several days. Any customer who is not contacted can request one at 1-800-743-5002.

"We're committed to doing whatever it takes to ensure the safety of our system and the well-being of our customers and the communities we serve. I want our customers to know they can count on us," said Chris Johns, president of Pacific Gas and Electric Company.

PG&E will continue to provide customers with as much information as possible about earthquake recovery efforts through our call center and website, as well as news and social media channels. For updates on outages, customers can call PG&E's automated information line at 1-800-743-5000, or access a live outage map at www.pge.com/outagemap. PG&E will also relay information through its own news website, at www.pgecurrents.com; via Twitter, at www.twitter.com/pge4me; and on the company's Facebook page, at www.facebook.com/pacificgasandelectric.

Electric Service

PG&E experienced a peak electrical outage count of approximately 70,000 customers. The company has already restored service to 62,700 customers. Service has been essentially restored for all originally impacted customers in Sonoma County. In the more heavily impacted Napa County, PG&E expects to restore service today to the majority of the remaining 7,300 customers whose homes or businesses aren't damaged and can accept restoration. The company expects that some outages may require additional time to restore and in these cases will be communicating directly with customers whose repairs may take longer. Outage updates are available at www.pge.com/outagemap.

Customer Safety Tips

If you smell gas or are experiencing another electric or gas service emergency as a result of this earthquake, please call 1-800-743-5002 immediately. 

PG&E offers the following natural gas safety tips:

  1. Check for building damage. If you smell or hear escaping gas, get everyone outside. Find a phone away from the building to call 911, PG&E (1-800-743-5002) and the fire department immediately.
  2. If you smell or hear gas escaping, and are able to do so safely, shut off the gas at the main service valve using a 12- to 15-inch adjustable pipe or crescent-type wrench or other suitable tool. The valve is normally located near your gas meter.
  3. Once you shut off the gas, do not turn it back on. Contact PG&E or another qualified professional to perform a safety inspection before gas service is restored and appliance pilots are lit.
  4. If you suspect a gas leak, do not use electrical switches, appliances, telephones or anything with an open flame, because sparks can ignite gas from broken lines.
  5. Customers without gas service are asked to stay as close to home as possible so that service can be restored when a PG&E representative arrives. If no one is at home, the representative will leave a notice with a number that customers can call to schedule a return visit.

If the earthquake has caused downed power lines or an outage, PG&E offers the following safety tips:

  1. If you see a downed power line, assume it is "live" or carrying electric current. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 911 and by calling PG&E at 1-800-743-5002.
  2. Do not use candles because of the risk of fire. If you must use candles, use extreme caution. Do not use candles near drapes or under lampshades. Keep candles away from small children and do not leave candles unattended.
  3. If your power goes out, turn off or unplug all electric appliances; otherwise, several appliances may come back on at once and overload your circuits when power is restored. Hot appliances also pose a fire hazard if they come back on while you're away or asleep. Leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.
  4. Have battery-operated radios with fresh batteries ready for updates on earthquake response and power outages.
  5. Have battery-operated flashlights with fresh batteries on hand.
  6. Have a cell phone or hard-wire, single-line telephone on hand. Cordless phones will not work without electricity.
  7. Fill used liter-size plastic soda bottles with water and place them in the freezer. During an extended outage, transfer them to your refrigerator to prevent food from spoiling. Open the refrigerator only when necessary to keep warm air out and cooler air in.
  8. If you have a generator, inform PG&E and do not use it unless it is installed safely and properly. If it is not, you risk damaging your property and endangering yourself and PG&E line workers who may be working on nearby power lines. Information on the safe installation of generators can be found on our website at www.pge.com/generator.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation's cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and http://www.pge.com/about/newsroom/.

http://www.pgecurrents.com
http://www.facebook.com/pacificgasandelectric
http://www.twitter.com/pge4me
http://www.linkedin.com/company/pacific-gas-and-electric-company
http://www.youtube.com/user/pgevideo

SOURCE Pacific Gas and Electric Company

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at Logz.io, will explore the value of Kibana 4 for log analysis and will give a real live, hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He will examine three use cases: IT operations, business intelligence, and security and compliance. This is a hands-on session that will require participants to bring their own laptops, and we will provide the rest.